I would like to see the ability to set priorities for queues. For example, those calling for new orders/sales, that queue gets answered in front of those in queue checking the status of their order.
I can see this being beneficial for a lot of companies. Those calling to order a tow truck for the first time, needs to be answered before someone checking the status of where the tow truck is, for example.
On top of that, it would be even more awesome if internal calls/transfers were a priority as well.
I know this is probably a feature of the contact center, but we don't need that big of a deployment at this time.
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