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Status Under review
Categories RingCentral Phone
Created by Chase Owens
Created on Jan 19, 2021

Call Queue Greeting not count towards queue time

I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.

Product Line RingCentral Phone