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Status Under review
Created by Joe Cache - 1601
Created on Jan 19, 2021

Persistent presence 'dots' on Messages/Team chat/Contacts windows.

Still new to RC and exploring about - and finding that certain items, while seemingly logical, aren't programmed in. (Well, 98% programmed...)

What I mean by this is there are the Presence 'dots' (status colors) for when you are seeing the users under Direct Messages displayed under Messages. green/gray/red/etc. As well as in other areas on the RC app.

If the screen is set to show the Team members (the Pinned/Files/Images - sidebar) - why do the Dots not show up. Oh, they do if you hover over each one at a time - but that's not a good use of time.

Unless this is a bandwidth/operational issue - ie: too many reads/pokes, but it seems logical to see the Members status. edit: Also add to the Contacts page.

Where this would come into play a lot is with the Managers/Supervisors that can, at a glance, see who's online/on a call/etc.


Product Line RingCentral App
  • Randy Haun
    Dec 1, 2022

    I agree. As a remote member I rely on the other members status to know when they are available, on a call, or out. Please display the colored dots in the groups.

  • Jim Baird
    Apr 30, 2021

    I totally agree with the observation. Classic had the status/presence dots and they updated dynamically. Functionality went away with new version, but would be nice to have it returned. It is useful to quickly glance at the group and see who is available, and mousing-over is a time wasting action.