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Status Implemented
Created by Guest
Created on Jan 19, 2021

Statistic on Customer TOTAL Hold Time

For a performance report would like to be able to monitor how long a customer is on hold for adding up their TOTAL hold time in ALL QUES not just how long they waiting in each que.

Product Line RingCentral Analytics
  • Admin
    Pratibha Pandit
    Feb 23, 2022

    Dear Customer,

    Thank you for your feedback. Your need has been addressed.

    We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features custom KPI builder where you can build KPIs such as Total Hold time for any dimension you wish to track. It also features many advanced filtering capabilities.

    Refer User Guide

    Watch Video Tutorials

    -RingCentral Analytics Team