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Status New
Categories RingCentral Phone
Created by Jim McKee
Created on Jul 28, 2023

Add wait time setting before sending to Overflow Members / Queue

We really like the idea of calls rolling from a primary queue to an Overflow Members queue, however, we don't want calls to roll immediately to the Overflow. We would like to only use them if a call holds for a few moments first. This would minimize disruptions to the Overflow Members.