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It would be helpful if Ring Central users in NYC are able to dial 311 this is a city general information number. At the moment we are not able to connect to this number when we dial it.
Since 311 is a local extension, the customer should be given to configure it for their users, no matter the local. I understand the issue is specific to some companies being global, but not allowing those that still want this functionality isn't an appropriate response. It limits our users and creates issues when they try and use RingCentral in this manner.