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Status Under review
Created by Justin Mead
Created on Jan 20, 2021

More robust user compliance reports

Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.
In order to push user compliance within our company, we would like a report of those who have yet to change their password and/or download the app and/or have yet to make one phone/text or video call.

Product Line RingCentral Analytics
  • Justin Mead
    Jan 26, 2021

    Thanks to whoever cleaned this wording up. Essentially it's this scenario:

    "Jim, how many folks still need to get up to speed with RCV still?"

    "Greg (glances as analytics dashboard), it looks like we still have 17 stragglers. We'll get an e-mail out to them to have things set up and working by the end of the week."