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Status Future consideration
Categories RingCentral Phone
Created by Gary Burton
Created on Jan 21, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-735 RC app search by department.

Ability to search for a department rather than an individual Merged

Users often just want to speak to someone in say finance and would not necessarily know a specific name

Product Line RingCentral Phone
  • Nathan Boyer
    Nov 5, 2021

    We really need this feature as well. The current "filter all contacts" field in the desktop app and "search" (contacts) in the mobile app should look at not just the first and last name fields but also (at least) the "Department" and "Job Title" fields. It would also be good if it was possible to turn on custom fields as searchable (we have a "business unit" field that would also be helpful if it was included in the search).