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Status Implemented
Categories RingCentral Video
Created by Guest
Created on Aug 21, 2020

Private Chat with just host or cohost

We would like to keep students from chatting with each other privately by being able to disable private chat and only allowing private chats to happen between attendees and the host.

A typical use case scenario Keeping students from private chatting
Benefit of such feature No distractions
Product Line RingCentral Meetings
  • Guest
    Sep 13, 2021

    Thank you!!

    Most Sincerely,

    EliaJohnson
    Chief Information Officer
    Alcuin School
    Design the change you wish to see in the world.

  • Admin
    Becky Hensley
    Sep 13, 2021

    Hey, team! This functionality is now in place for RingCentral Video.
    Please let us know if you have any questions.
    This feature will be set up for mobile in just a few days.

  • Guest
    Sep 23, 2020

    Thank you!

    Most Sincerely,

    EliaJohnson
    Chief Information Officer
    Alcuin School
    Design the change you wish to see in the world.

  • Admin
    Becky Hensley
    Sep 23, 2020

    Got it, Elia! Thanks for the clarification. We have updated the description on your idea to reflect the ask. We'll share with product.

  • Guest
    Sep 22, 2020

    We can see the drop down, the issue is we do not want students chatting with each other privately, ONLY the host. We wan them to see only the host as an option for chatting.

    Most Sincerely,

    EliaJohnson
    Chief Information Officer
    Alcuin School
    Design the change you wish to see in the world.

  • Admin
    Becky Hensley
    Sep 22, 2020

    Elia, if you select the host, you can chat with them privately. There is a drop-down that shows all the attendees of the meeting including the host. You select them and conduct the conversation privately. If you're still having trouble, please reach out to us directly at Community.Support@RingCentral.com and we can troubleshoot the issue.

  • Guest
    Sep 22, 2020

    This allows private chatting, but does not preclude that is must be the host or cohost. I was requesting private chats with ONLY the host.

    Most Sincerely,

    EliaJohnson
    Chief Information Officer
    Alcuin School
    Design the change you wish to see in the world.

  • Admin
    Becky Hensley
    Sep 22, 2020

    Updated the link, Elia. Thanks for your patience.

  • Guest
    Sep 22, 2020

    Do not see the KB!

    Most Sincerely,

    EliaJohnson
    Chief Information Officer
    Alcuin School
    Design the change you wish to see in the world.

  • Admin
    Becky Hensley
    Sep 22, 2020

    Elia, thanks for sharing this idea. However, this is a feature that does exist.
    And it shouldn't make a difference if you are using RCV or RingCentral Meetings.
    Here is a KB for RCV chats, but it should help no matter what video product your team uses.
    https://support.ringcentral.com/s/article/In-Meeting-Chat-RingCentral-Video?language=en_US

    Let us know if you have further questions. Community.Support@RingCentral.com