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Combine HUD and APP into one app

Must have second app, softphone HUD, for monitoring/barge to calls. More memory usage

  • Guest
  • Aug 26 2020
  • Planned
Product Line RingCentral Phone
  • Attach files
  • Laurie Diffee commented
    9 Jun 02:20pm

    We don't use HUD in general. We don't use RC as our primary UC client. We just need to be able to make and receive phone calls and faxes. The old app gave us a dial pad and everything was simplified. The new app is confusing to my users and difficult to use. We need the Favorites feature re-enabled in the Contacts section as well.

  • Guest commented
    26 May 09:22pm

    I think this new app is crap. It is way to confusing for someone who just wants to make phone calls. If we were a company with many employees, maybe some features might be useful, but I don't need nor want the majority of what you have forced upon me.

  • Joey Garcia commented
    20 May 10:40pm

    Would be great to add the HUD to the RingCentral Unified Desktop app. This would be especially useful for our Receptionist.

  • Guest commented
    3 May 07:55pm

    We need the HUD in the new app. This is not negotiable


  • Guest commented
    27 Apr 08:50pm

    Please make HUD available on RC App before getting rid of the Phone App for good. Thanks!

  • John Boctor commented
    22 Apr 06:51pm

    We need Hud Beta for the mobile app. How can they remove RC phone without transferring features over to RC APP?

  • Guest commented
    16 Apr 02:35pm

    Not a fan of the Beta HUD. The App is not as multifunctional as I was expecting. Attached is my small monitor with the RC items I use throughout my day. My larger monitor has my work programs. We do not need tons of blank spaces, we need everything at our finger tips not switching between screens so much. Its wasting too much time.

  • Marshall Christopherson commented
    15 Apr 08:33pm

    I agree with the others. One column is not good.


    It also appears to have broken my RingCentral Phone app HUD. All contacts now say Unknown or Presence not available.


    In the new RingCentral Beta app - Help - About - Says Version: 21.2.10.452 Web, 21.1.30.746 Windows. But Windows (Control Panel - Programs and Features) and (Apps & Features) are both still reporting 21.1.30.1253 which is confusing.

    I have uninstalled and reinstalled twice.





  • Brandon Battle commented
    15 Apr 07:03pm

    Several issues with this:

    1. This is less, I think, about the HUD itself but an issue with phone calls through RC App. If I attempt to add another caller (whether it's by my intervention or another party is calling me while I'm in another call), I don't have an option to simply join the calls. All I can do is merge them into a conference call. This feature is highly useful in the RC Phone app, especially if we simply want to drop a caller off the line. We lose this with the conference feature, and can't tell if the caller has truly dropped off the call.

    2. The address book (O365 for me) does not recognize the number in the HUD all the time. Sometime it matches, other times does not.

    3. Window sizing: if I reduce the horizontal width too far, we're left with scrolling over to get the on-hover features to call or message for that HUD contact.

    4. Accessibility: digging through the RC App from Phone, then under HUD > Extensions is a bit cumbersome and leaves us with undocking as the only quick way of reaching what should be a very visible screen. A HUD (heads up display) should be easily visible, as it's namesake suggests. This brings me to a few feature requests now that we have it in BETA:

    Features:

    1. We already have HUD presence, just expand on it! What I mean is, while in the Messsages view and the direct message contacts and teams are visible, we can see if the extension is offline/busy/available/etc, and if we hover over the presence bubble for any of those extensions, it indicates somewhat what the colored bubble means. Why not add a line below the user in this view (which is very similar to the HUD view) which gives us this HUD status? This extra line would show what number the extension is in call with, or if they are in a Meeting, etc. Further, if you hover over the user in the Message view, give us those features to call or add to call, etc, like we have in the old HUD. By using what is already here, you negate the need to have an undocked pane, although please leave this as a feature for several reasons.

    2. Optionally, allow another pane to be toggled so we don't need to hunt for the HUD in the navigation or pop out a new window; just an option to persistently keep the HUD available in a panel like the chat panel, contacts panel and menu panels.


    I realize that this is in beta, and there is much more work to be done. I'm hoping the developers have plans to pull over everything that is RC Phone into RC App. Unfortunately, this is still not ready for me or my team to use in production. There are many nice things that have been developed into the RC Phone that we not only would really like, but must insist be brought over; otherwise, we'd be losing out on valuable features that make RC Phone and the service so great. The calling module in RC App is weak at best, and is missing quite a bit, which takes away from the HUD.

  • Blake Bokowski commented
    15 Apr 06:49pm

    While it's great to have a new HUD implemented, I agree with Karla. You need to figure out a way to show more columns if your list is long enough. Lots of wasted space if you just full screen this new "HUD". Hopefully you can fix that before it gets out of BETA.

  • Karla Kim commented
    15 Apr 04:35pm

    Jessica,

    While it is responsive that HUD has finally been added, I'm still very disappointed. This is not a heads up display, it is a list. As I monitor 30+ phone lines, this allows me to see less than half on one screen and that is only if I minimize the font significantly. It is not helpful to force incessant scrolling for something that used to be easily accessible in a single view. I really think this new app has completely missed the mark.

  • Admin
    Jessica Hernandez commented
    15 Apr 03:40pm

    Good news everyone, HUD (beta) is available on the desktop on the desktop app starting today! Make sure to download the latest version of the app.

  • Guest commented
    15 Apr 03:35pm

    we need HUD! THE NEW APP IS HORRBILE.. NOT COMPLETLEY FUNCITONABLE.

    SHAME ON YOU GUYS FOR FORCING TO CHANGE WHEN IT DOES NOT WORK!

    im also having trouble with sending pictures! they are being sent to the app as html instead of jpeg! and im not receiving them on my email!

  • David Lloyd commented
    12 Apr 02:27pm

    We are also looking for the HUD in the new RingCentral application.

  • Guest commented
    6 Apr 12:38pm

    We need this! Crazy that this has not been implemented already. Yet here we are a few weeks before we are going to be forced to use this new App and this feature is still not ready.

  • Gregg Radell commented
    1 Apr 06:26pm

    HUD was a mian reason we chose RC as well. It is essential. No Hud, No more Ring Central.

  • Guest commented
    1 Apr 06:08pm

    HUD is the most useful part of the desktop app, without it RC is not the company I want to partner with. Removing it without checking with your clients was stupid, I get 10 calls a week to change my phone system, I hang up on them, or I did... Get this back in or let me use the old app past May 3rd. Or you will lose clients. I have been yelling at everyone I can about this, it is an insanely bad decision by your team.

  • Guest commented
    31 Mar 08:55pm

    We need HUD in the glip app on desktop for sure.

  • Dug Holmes commented
    25 Mar 06:38am

    Need HUD, looking at alternative providers already since this was removed from the App

  • Guest commented
    11 Mar 07:04pm

    We need HUD to transfer call to user that is available. At least turn on the red and green dots for now temporarily in the Contacts > Company > display section

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