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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Aug 26, 2020

Give a reminder when calls are in Park

Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.

Product Line RingCentral Phone
  • Josh Miller
    Feb 1, 2022

    Surprised this isn't available. I've been able to do this on multiple PBX's for 20 + years.

  • Randy Asai
    Oct 7, 2021

    I have just spent some time with your support person to see if there was any way to make this happen. Apparently, there is a 5min default callback when calls are put on a Public park, but not for Private parks. We have had problems with parked calls being missed and left on hold for excessive amounts of time, and nobody is made aware of the problem until the client calls back pissed off. This option is as necessary for Private parks as it is for Public parks, can this be corrected?

  • Guest
    Jun 16, 2021

    Ridiculous that this is not a standard option. I spent 45 minutes with customer service chat to find work around and they couldn't come up with anything. The idea posted here seems too complicated.

  • Bobby Lunceford
    Mar 9, 2021

    Yes, parked calls should even ring back.

    We have a mixed retail and office environment where our office employees usually answer the phones first and field calls, they then park the call and page whoever the caller is trying to reach. The problem is when that person is unavailable or just didn't hear the page; currently, the call stays on hold with only a blinking indicator until the caller hangs up. Here we like to do at least 2 pages unless we know that person is unavailable but how would we ever know we need to do a second page without manually tracking how long each call is on hold and when multiple calls are coming in and getting parked that becomes impossible.

    Also leaving someone on park until they get frustrated enough to hang up just seems like bad business.

    In my opinion we just need more options here on the park groups, give us options to ring back the call to the person who parked it or to a queue or both. Ideally we would like our calls to stay on hold for 1 minute 30 seconds, then ring back to the person who put it on park for 4 rings and if they don't re-answer the call then ring back out to the original queue it came in on.


    I currently have this working by doing some janky stuff and actually not using any built-in parking:

    1) I created 'park 1', 'park 2', ect. as USERS, not the built-in parking.

    2) Add these users to the phone screens through presence template(blf if doing manual provision).

    3) On the park users, I configured them to ring virtually for 30 seconds then forward to an extension which is a special queue I've created for each park location. I named these queues 'park 1 is recalling', 'park 2 is recalling', ect.

    4) I then configured each park queue to ring the park user associated with it for 1 minute then forward that call back to the location's incoming call queue.

    The end result is that our calls come in and get parked (actually transferred to a park user) for 1 minute and 30 seconds and if the call is not answered after that time then it rings back out to the location's incoming queue with the line is was parked on displaying on the screen.

    This seems to be working fairly well for now but all the queue transfers and mid-call changes I'm doing to make it work seem to be leading to some lost calls. It would be much more convenient to have these options built-in instead.

  • Greg Lozano
    Mar 3, 2021

    There is a park timeout but it has to be set on the back end by support. the issue is this timer does not work for park groups only public parked calls. The park timeout needso to work with all parked calls.


  • Guest
    Dec 18, 2020

    This seems so essential I can't believe it wasn't provided from the get-go. Absolutely need this ASAP!

  • Guest
    Nov 10, 2020

    I need this option asap. My staff forgot to tell me abt parked call and customers were put on park hold for several minutes before i can realize.

  • James Framke
    Oct 23, 2020

    ABSOLUTELY need this feature, and for Park Locations as well. To go even further, add the option to ring back after a configurable duration either the extension that parked the call, or a different extension/call queue. This was a feature of our last system and our sites are pained without it.

2 MERGED

When parking a call, phone should play an audio beep after a certain amount of time to remind that someone is on hold.

Merged
Our clients have requested that a parked call should play an audio beep after a certain amount of time (1 minute?) to remind them that someone is on hold. They recently upgraded to Ring Central and said their last phone system provided this featur...
Matt Braid about 1 year ago in RingCentral Admin Portal 0 Under review
1 MERGED

Notification for call waiting

Merged
When on a call using my primary number and another number comes in, there is no notification on the app that im using for the first call. I noticed that other apps (cell phone) was ringing. It would be valuable to know there is a call waiting eith...
Guest 11 months ago in RingCentral Web/Desktop App 0 Under review
1 MERGED

Callback from park if not picked up

Merged
If someone puts a call on park for someone else to pick up, it should ring back to user that put the call on park to inform them it was never answered.
Maggie Rodriguez 12 months ago in RingCentral Phone 0 Under review
4 MERGED

Park Keys on desktop phone

Merged
Currently we have park keys as physical keys on the desktop phone. However, when we park a call it does not ring back after a length of time to remind the original ext tht the call is still on hold. Would like to have that option on park presence.
Guest over 1 year ago in RingCentral Phone 1 Under review