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Allow users to record snippets of calls

Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.

  • Guest
  • Aug 26 2020
Product Line RingCentral Phone
  • Attach files
  • Guest commented
    20 Oct, 2020 03:54pm

    I cannot respond via the View Idea button below because its demanding that I create an account. Here is my response:

    One example is: Sometimes our agent is speaking to a customer and needs to record the customer giving us permission to pull their credit. We want to save only the portion of the phone call where the customer agrees to have their credit pulled so that we can provide that to the credit agency where we are pulling credit from. We are using ring centrals primary app (not ring central phone nor classic)

  • Admin
    Jessica Hernandez commented
    20 Oct, 2020 03:47pm

    Hello,

    Can you please expand on this use case? In what scenarios do you need only specific information recorded instead of the whole call?

    Can you please confirm what product you are using?

    Thanks!