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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Aug 26, 2020

Allow users to record snippets of calls

Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.

Product Line RingCentral Phone
  • Guest
    Oct 20, 2020

    I cannot respond via the View Idea button below because its demanding that I create an account. Here is my response:

    One example is: Sometimes our agent is speaking to a customer and needs to record the customer giving us permission to pull their credit. We want to save only the portion of the phone call where the customer agrees to have their credit pulled so that we can provide that to the credit agency where we are pulling credit from. We are using ring centrals primary app (not ring central phone nor classic)

  • Admin
    Jessica Hernandez
    Oct 20, 2020

    Hello,

    Can you please expand on this use case? In what scenarios do you need only specific information recorded instead of the whole call?

    Can you please confirm what product you are using?

    Thanks!

2 MERGED

Ability to only record single leg of Call

Merged
We often need to record our Agents making calls, but due to the nature of the calls, we do not need to record the Participant leg. As such, we would like to have the ability to only record one leg of the call
Ty Stephens 11 months ago in RingCentral Phone 0 Future consideration