Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Check Voicemail on Multiple Extensions Without Having to Logout of App and Back In

We would like the ability to check voicemail on multiple extensions without having to log out of one extension on the mobile app and login to the other extension. Example: We have a non-urgent voicemail box Extension 801 for appointment requests that has its own notification settings, and an emergency extension 802 for urgent needs that has notification settings that will page our veterinarians on-call to get a quick response. When we are in the field working, we typically stay logged into our appointment request line so our technicians can call and schedule those, but when an emergency comes in, we have to logout of the app and back in under extension 802 to hear the voicemail.

  • Guest
  • Aug 27 2020
Product Line RingCentral Phone
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  • Catherine Smithmyer commented
    22 May 07:59pm

    This feature would also be very helpful for allowing multiple users, such as Call Queue members, access to the Call Queue voicemail. Currently, to listen to Call Queue voicemails, users must log out of their own extension accounts and log into the Call Queue extension account. This is a particular problem for HIPAA-enabled customers who are not able to receive Call Queue voicemails via email (because HIPAA settings remove the actual playable voicemail from the email such that it is only an email notification with no voicemail content included).