Set Users Status on their behalf

Use case is user has set DND on physical phone or on app and admins don't have a way to make the status not be set to DND. We had a user set DND on their physical phone and we had no way to turn it off until the user returned home from vacation and wanted to get calls on the app while OoO.

We do not permit our users to manage their own extensions, since they are "positions" and not tied to a single person. Our branch sites are required to have DND disabled for almost all users, but in the event someone figures out a way to set themselves to DND (or anything besides available) we need a way to quickly resolve this without having to log in as the user.

This happens in our org all the time. A user forgets to change their status and is gone, and our inbound call team spends their and our clients' time trying to reach that user multiple times before realizing they are not there.

It would be ideal in our use case if this was a permission in the MVP app where permitted users could adjust other team members' DND/Available status with a right click context menu. Logging in to the back end is cumbersome.

There was some hiccups with "unmerging" this idea from the call queue status idea, the status carried over as well. It has now been updated to the correct Under review status.

If this is Implemented, then how can we as Admins change users presence and
status, outside of Call Queues? This Idea is separate from the Call Queue
one....

YES! We have people go out of office and they don't update their presence to reflect this. We also have people forget to set themselves to DND and are away from their PC (out of state). We need the ability to set this as Admins.

Have you seen our Presence API? This has the ability to set a person's status to DND. Here is an example request pulled from our API Reference (link below):

PATCH /restapi/v1.0/account/~/extension/9234829/unified-presence

{
  "glip": {
    "visibility": "Visible",
    "availability": "DND"
  },
  "telephony": {
    "availability": "DoNotAcceptQueueCalls"
  }
}

https://developers.ringcentral.com/api-reference/Presence/updateUnifiedPresence