Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

 

Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-56 Admin: change users (DND, available, offline).

Set Users Status on their behalf Merged

It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.

  • Zoe Ratchford
  • Aug 21 2020
  • Under Consideration
Product Line RingCentral Phone
  • Admin
    Byrne Reese commented
    15 Sep, 2020 09:18pm

    Have you seen our Presence API? This has the ability to set a person's status to DND. Here is an example request pulled from our API Reference (link below):

    PATCH /restapi/v1.0/account/~/extension/9234829/unified-presence

    {
    "glip": {
    "visibility": "Visible",
    "availability": "DND"
    },
    "telephony": {
    "availability": "DoNotAcceptQueueCalls"
    }
    }

    https://developers.ringcentral.com/api-reference/Presence/updateUnifiedPresence