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Status Under review
Categories RingCentral Phone
Created by Zoe Ratchford
Created on Aug 21, 2020

Set Users Status on their behalf

It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.

Product Line RingCentral Phone
  • Connie Skrivseth
    Feb 21, 2022

    Use case is user has set DND on physical phone or on app and admins don't have a way to make the status not be set to DND. We had a user set DND on their physical phone and we had no way to turn it off until the user returned home from vacation and wanted to get calls on the app while OoO.


  • James Framke
    Feb 14, 2022

    We do not permit our users to manage their own extensions, since they are "positions" and not tied to a single person. Our branch sites are required to have DND disabled for almost all users, but in the event someone figures out a way to set themselves to DND (or anything besides available) we need a way to quickly resolve this without having to log in as the user.

  • Erik Moon
    Feb 14, 2022

    This happens in our org all the time. A user forgets to change their status and is gone, and our inbound call team spends their and our clients' time trying to reach that user multiple times before realizing they are not there.

    It would be ideal in our use case if this was a permission in the MVP app where permitted users could adjust other team members' DND/Available status with a right click context menu. Logging in to the back end is cumbersome.

  • Admin
    Jessica Hernandez
    Feb 11, 2022

    There was some hiccups with "unmerging" this idea from the call queue status idea, the status carried over as well. It has now been updated to the correct Under review status.

  • Chris Redmond Ext 1147
    Feb 11, 2022

    If this is Implemented, then how can we as Admins change users presence and
    status, outside of Call Queues? This Idea is separate from the Call Queue
    one....

  • Chris Redmond Ext 1147
    Feb 11, 2022

    YES! We have people go out of office and they don't update their presence to reflect this. We also have people forget to set themselves to DND and are away from their PC (out of state). We need the ability to set this as Admins.

  • Admin
    Byrne Reese
    Sep 15, 2020

    Have you seen our Presence API? This has the ability to set a person's status to DND. Here is an example request pulled from our API Reference (link below):

    PATCH /restapi/v1.0/account/~/extension/9234829/unified-presence

    {
    "glip": {
    "visibility": "Visible",
    "availability": "DND"
    },
    "telephony": {
    "availability": "DoNotAcceptQueueCalls"
    }
    }

    https://developers.ringcentral.com/api-reference/Presence/updateUnifiedPresence

7 MERGED

Allow Admins to set other users to DND

Merged
If there is an admin of a group and one of the users walks away and forgets to put DND there should be a way for the admin of the group or any admin to go in and set them to DND. The way our system is set up it will deem them the most inactive and...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review