Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!
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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-56 Admin: change users (DND, available, offline).

Set Users Status on their behalf Merged

It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.

Zoe Ratchford
Aug 21 2020
Under Consideration

RingCentral Phone

Product Line

RingCentral Phone

Comments (1)
Votes (13)

Admin
Byrne Reese commented

15 Sep, 2020 09:18pm
Have you seen our Presence API? This has the ability to set a person's status to DND. Here is an example request pulled from our API Reference (link below):
```
PATCH /restapi/v1.0/account/~/extension/9234829/unified-presence

{
  "glip": {
    "visibility": "Visible",
    "availability": "DND"
  },
  "telephony": {
    "availability": "DoNotAcceptQueueCalls"
  }
}
```
https://developers.ringcentral.com/api-reference/Presence/updateUnifiedPresence
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