Skip to Main Content
Status Planned
Categories RingCentral Phone
Created by Alex McClelland
Created on Aug 28, 2020

Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

Good afternoon,

I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement on our fax cover sheet. However, in attempting to streamline the efficency of outbound faxing by using the email fax submmission ##########@rcfax.com and typing into the subject line, the current RC platform doesn't allow this same custom coverpage to be uploaded into the default outgoing fax settings area. Therefore I have to still copy and paste the HIPPA statement into this email every time I want to send a fax. Please make an upload option for the outbound fax settings so that custom cover pages can go out with email faxes thanks!!

Here is the HIPAA statement that we have to copy / paste into every single fax cover sheet currently to protect ourselves for reference:

Confidential Health Information Enclosed. Health care information is personal and sensitive. It is being faxed to you after appropriate authorization from the Individual or under circumstances that do not require Individual authorization. You, the recipient, are obligated to maintain this information in a safe, secure, and confidential manner. Re-disclosure without additional consent or authorization of the Individual or as permitted by law is prohibited. Unauthorized re-disclosure or failure to maintain the confidentiality of this information could subject you to penalties under Federal and/or State law.

The information contained in this facsimile transmission is privileged and confidential and is intended only for the use of the recipient listed above. If you are neither the intended recipient or the employee or agent of the intended recipient responsible for the delivery of this information, you are hereby notified that the disclosure, copying, use or distribution of this information is strictly prohibited. If you have received this transmission in error, please notify us immediately by telephone at 804-681-2525 to arrange for the return of the transmitted documents to us or to verify their destruction. Please contact us to verify receipt of this Fax or to report problems with the transmission.

Product Line RingCentral Phone
  • Lynnette Hitchcock
    Jul 19, 2022

    Please provide a status update for this "planned" implementation at the end of last quarter. Thanks.

  • Jerry Neilsen
    Jun 23, 2022

    Maybe I am missing something. If so please help me get this set up. I got your email telling me that the Custom cover page issue was fixed. I looked at the instructions and tried on both the desktop app and the web version.

    For the desktop app (which is what I use almost all of the time:
    I do NOT see any changes. I do NOT see where we can add and save a custom fax cover page with a HIPPA compliant message that we can select for all of our coverage pages. Am I missing something?

    On the Web version I see the box that can be checked for cover page and then we can put a message in there but it does NOT save it as a default cover page we can select each time. Again, am I missing something?

    Just to make sure I have the most current desktop version I also loaded the desktop app again just to make sure I have the lates version. I see no changes or upgrades regarding a custom fax page.

    Please respond back.

    Jerry Neilsen
    Midwest Financial & Insurance Services
    214 N 7th St.
    Suite 1B
    Norfolk, NE 68701
    Phone/Text: 402-644-4624 or 877-250-2023
    Fax: 402-644-3344
    jerry@midwestfinancialinsurance.com

  • Jerry Neilsen
    Jun 21, 2022

    Jennifer,
    What does that even mean when you say " This is for the custom page for the app. We'll put back the status of this idea to "planned."

    First of all, does that mean you misunderstood what everyone was asking for when we were saying we needed to be able to create a custom default page we could use to maintain HIPPA compliance like RC had on the old version?

    When you say custom page for the app, I'm not sure what you are taking about because I could not make a custom page using the app. Can you explain?

    Also, when you say you are going to put it back into "Planned", what does that mean as well? You mentioned RC would have this issue resolved before the end of June. Are you still saying it will definitely be fixed before the end of June or what is the time frame?

    Jerry Neilsen
    Midwest Financial & Insurance Services
    214 N 7th St.
    Suite 1B
    Norfolk, NE 68701
    Phone/Text: 402-644-4624 or 877-250-2023
    Fax: 402-644-3344
    jerry@midwestfinancialinsurance.com

  • Admin
    Jennifer Del Rosario
    Jun 21, 2022

    Hi all, apologies for my mistake. This is for the custom page for the app. We'll put back the status of this idea to "planned." Thank you!

  • Jerry Neilsen
    Jun 21, 2022

    Maybe I am missing something. If so please help me get this set up. I got your email telling me that the Custom cover page issue was fixed. I looked at the instructions and tried on both the desktop app and the web version.

    For the desktop app (which is what I use almost all of the time:
    I do NOT see any changes. I do NOT see where we can add and save a custom fax cover page with a HIPPA compliant message that we can select for all of our coverage pages. Am I missing something?

    On the Web version I see the box that can be checked for cover page and then we can put a message in there but it does NOT save it as a default cover page we can select each time. Again, am I missing something?

    Just to make sure I have the most current desktop version I also loaded the desktop app again just to make sure I have the lates version. I see no changes or upgrades regarding a custom fax page.

    Please respond back.

    Jerry Neilsen
    Midwest Financial & Insurance Services
    214 N 7th St.
    Suite 1B
    Norfolk, NE 68701
    Phone/Text: 402-644-4624 or 877-250-2023
    Fax: 402-644-3344
    jerry@midwestfinancialinsurance.com

  • Admin
    Jennifer Del Rosario
    Jun 21, 2022

    Hi all!

    The feature for custom fax cover page is now available.
    Check this link to learn more https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html. Thank you!

  • Admin
    Jessica Hernandez
    Jun 3, 2022

    Hey Jerry, I confirmed with the product manager for phone that you'll be able to add custom cover pages and use them as default.

  • Jerry Neilsen
    Jun 2, 2022

    Jessica

    When you say this issue will be fixed by the end of the month is it going to be like you had it on the older version where we can build and store our own custom fax page to use and make as the default? I link that I had seen showed us having to "attach" a fax cover page to each fax we send. I sure hope that is not RC answer to this issue. Can you clarify how RC is "fixing" this?

  • Admin
    Jessica Hernandez
    Jun 2, 2022

    Sorry for the confusion everyone, the feature is finished being built but won't be available in app until the end of the month. Almost there! I changed the status back to planned and will mark it as implemented once the feature rolls out in version 22.2.3. Thank you for your patience.

  • Craig Rhinehart
    Jun 2, 2022

    Am I missing something? The article linked below doesn't seem to describe how to add a custom cover sheet. It only describes options for what to use for the cover page note (email subject vs. body). This isn't a custom cover page (with firm logo, my own disclaimer or confidentiality notice, etc.). What am I missing?




  • Lynnette Hitchcock
    Jun 1, 2022

    The same is needed when sending a fax to a fax number instead of an e-mail address. The name of the person to route the fax to is needed when the recipient is using shared office equipment/space. Thanks.

  • Admin
    Jessica Hernandez
    Jun 1, 2022

    For more information on how to upload custom fax cover pages, check out this Knowledge Base article: https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html#email.

  • Jerry Neilsen
    Apr 21, 2022

    Have you guys fixed this issue?

    Or are you going to fix this issue?

    If so, when?

    Jerry Neilsen
    Midwest Financial & Insurance Services
    214 N 7th St.
    Suite 1B
    Norfolk, NE 68701
    Phone: 877-250-2023
    Fax: 402-644-3344
    jerry@midwestfinancialinsurance.com

  • Craig Rhinehart
    Mar 29, 2022
  • Kathy Carter
    Jan 28, 2022

    RC please advise why this issue is still under review since Aug of 2020? It is imperative that anyone faxing any PHI related information is required, REQUIRED to include a confidentially notice on the cover page, clearly this includes you, RingCentral. SO, If you, took the ability from us, to customize our own, then you must provide one. It can't take you 5 months of reviewing to simply take the exiting Confidential fax cover, that you currently have, duplicate it, add a confidentially notice at the bottom and save it into your list of cover pages as "Confidential-HIPAA". Examples of the notice can be viewed in the link below (to help you with your 5 month review). But for you to have not included this vital information that is CLEARLY, again REQUIRED by it looks like approx. 41 of your clients, is frankly, disheartening. Thus, is having me, a new client, seriously rethinking and promoting your services, simply because you are "UNDER REVIEW" (again for 5 months now) and have not, nor apparently care, to resolve this issue that should have been resolved long before my office signed up with you. So please stop reviewing and, if you must, escalate this issue to upper management. Thank you.

    https://hipaafaxguide.com/hipaa-coversheet/

  • Jessica Esperson
    Dec 2, 2021

    Or have an option in the admin portal under fax settings of the users to add a "cover page note" field that would apply the cover page to all outgoing faxes.

  • Jessica Esperson
    Dec 2, 2021

    Yes this is a must for our business as well. Need to include a confidential statement on the cover page when sending out via the RC desktop app.

  • Guest
    Nov 20, 2021

    Please! Email to @rcfax.com works with any email client including mobile - easiest way to configure for mixed location users, BUT custom cover page is a must.

  • Guest
    Apr 27, 2021

    I am not even sure if there email to fax system is HIPAA compliant...you should ask them because they told me not to use it when I switched to a HIPAA account!

  • Michael Klein
    Mar 15, 2021

    Creating a HIPAA compliant fax Cover sheet with specification to directed individual is a necessity to streamline otherwise Protected health information could be wrongfully distributed.

  • Load older comments
2 MERGED

HIPAA Compliant Fax Issue

Merged
You are pushing everyone to the RingCentral App which does NOT have a custom fax coversheet. That would not be a problem if you had a HIPAA compliant built in coversheet but you DO NOT. RingCentral says they are HIPAA compliant however HIPAA requi...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Planned
2 MERGED

How about allowing custom fax cover letter or create HIPPA compliant Fax cover letter before forcing to convert to New Version

Merged
Any business that sends sensitive information in a fax is required to have a HIPPA compliant Fax cover letter. You have NO option for us to either choose a HIPPA compliant fax cover letter or to create one. At least in the Classic we could create ...
Jerry Neilsen over 1 year ago in RingCentral Phone 1 Planned
3 MERGED

Integrated automated Fax Cover Page with customizable template

Merged
EVERY other digital fax service I have used has an INTEGRATED Fax Cover Page . This is STANDARD . To: Name, Attention:, Fax Number, Text box . ABLE TO CUSTOMIZE with company logo and contact information and FROM field and legally required text box...
Guest 12 months ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Customizable coverage and note

Merged
We need to add confidentiality notice to the cover note/page (as a template, not to type it or paste it for each fax) since we deal with patient info. This is extremely important feature for all medical practices and I wish it can bee added ASAP. ...
Florian Gegaj, M.D. 11 months ago in RingCentral Admin Portal 1 Planned
5 MERGED

Ability to add (ATTN: to) on Fax Cover Sheet without placing on Cover page notes-As HIPAA requires for Privacy!!!!

Merged
The Cover sheet already provides a section for (To:) but this does not get populated. This would be very nice to be able to populate the data with information such as (Attn: to etc. ). That way if it goes to a community fax the fax is known where ...
Michael Klein over 1 year ago in RingCentral Web/Desktop App 1 Planned
1 MERGED

Adding a HIPAA compliant Fax Cover page

Merged
Can you please add a HIPAA compliant fax cover page? We are required by law to include a statement to all of our out going faxes to keep us HIPAA compliant and prevents us from liability. So can you add a cover page "Confidential - HIPPA" with per...
Kathy Carter 10 months ago in RingCentral Web/Desktop App 0 Planned