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Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

Good afternoon,

I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement on our fax cover sheet. However, in attempting to streamline the efficency of outbound faxing by using the email fax submmission ##########@rcfax.com and typing into the subject line, the current RC platform doesn't allow this same custom coverpage to be uploaded into the default outgoing fax settings area. Therefore I have to still copy and paste the HIPPA statement into this email every time I want to send a fax. Please make an upload option for the outbound fax settings so that custom cover pages can go out with email faxes thanks!!

Here is the HIPAA statement that we have to copy / paste into every single fax cover sheet currently to protect ourselves for reference:

Confidential Health Information Enclosed. Health care information is personal and sensitive. It is being faxed to you after appropriate authorization from the Individual or under circumstances that do not require Individual authorization. You, the recipient, are obligated to maintain this information in a safe, secure, and confidential manner. Re-disclosure without additional consent or authorization of the Individual or as permitted by law is prohibited. Unauthorized re-disclosure or failure to maintain the confidentiality of this information could subject you to penalties under Federal and/or State law.

The information contained in this facsimile transmission is privileged and confidential and is intended only for the use of the recipient listed above. If you are neither the intended recipient or the employee or agent of the intended recipient responsible for the delivery of this information, you are hereby notified that the disclosure, copying, use or distribution of this information is strictly prohibited. If you have received this transmission in error, please notify us immediately by telephone at 804-681-2525 to arrange for the return of the transmitted documents to us or to verify their destruction. Please contact us to verify receipt of this Fax or to report problems with the transmission.

  • Alex McClelland
  • Aug 28 2020
Product Line RingCentral Phone
  • Attach files
  • Guest commented
    27 Apr 03:30pm

    I am not even sure if there email to fax system is HIPAA compliant...you should ask them because they told me not to use it when I switched to a HIPAA account!

  • Michael Klein commented
    15 Mar 03:10pm

    Creating a HIPAA compliant fax Cover sheet with specification to directed individual is a necessity to streamline otherwise Protected health information could be wrongfully distributed.

  • Brian Erle commented
    16 Dec, 2020 04:06pm

    The ability to produce a custom fax cover page which includes company logo, and any other custom statements (like HIPAA or other confidential statements) should be available from the Administrator Portal and from the GLIP Desktop App. This feature is already in the Classic Ringcentral app and we have made use of this feature. Porting this existing feature to the GLIP application will allow us users to move toward your goal of having one desktop application for all. If this feature is implemented in the Administrator Portal then the admin can make separate ones for different locations and save them in templates to make it a lot easier on our staff who are often not capable or do not have time to customize a fax on every send.

  • George Murphy commented
    18 Nov, 2020 06:17pm

    If you use the Ring Central Desktop application, you can customize fax headers with no issues in a variety of ways. Unfortunately, almost no one uses the app, it is so much easier to send faxes by email. The customization options for the header page for email faxes is sorely lacking compared to the full desktop, please fix.

  • Guest commented
    16 Sep, 2020 04:57am

    We have to include the HIPAA statement on our faxes as well. Its on our custom coverpage, however the custom coverpage DOES NOT SUPPORT pagecounts! Why would RingCentral not have this field available??

  • Guest commented
    3 Sep, 2020 04:36am

    Yes this would make things much better for us instead of having to copy / paste the long HIPAA comploiance statment into every email fax...

  • Guest commented
    3 Sep, 2020 04:35am

    Ditto on what Barry just posted - please make life easier on us!!

  • Barry Travis commented
    3 Sep, 2020 04:34am

    The purpose of this application is to make life easier. But you're not actually making things easier on us staff members because now we're having to come up with workarounds to include the HIPAA statement on our fax cover sheets in accordance w/licensure regulations or risk being cited.

  • Guest commented
    3 Sep, 2020 04:32am

    I too agree with the aforementioned rationale. This is a much needed feature in our organization!!! Please consider ASAP

  • Guest commented
    3 Sep, 2020 04:31am

    This should definitely be a feature that is allowable in the ap. We need to include this custom HIPAA statement in our fax cover sheet per licensure regulations and we can't do so with your current software application. This places us at risk of licensing citations.