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Status Planned
Created by Guest
Created on Sep 3, 2020
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-84 Call queue: Send Group Voicemail to multiple Extensions.

Call Queue Voicemails Merged

Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.

If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.

Product Line RingCentral App
  • Catherine Smithmyer
    May 22, 2021

    Yes, this is a needed feature. This is especially needed for your customers with HIPAA limitation settings turned on, because we don't even receive Call Queue voicemails in our emails (we only receive an email notification with no playable recording). Currently, to check Call Queue voicemail (with HIPAA settings turned on), users have to log out of their own accounts and log into the Call Queue extension account every time they want to listen to a voicemail.

  • Guest
    May 6, 2021

    Yes please make this available in the app

  • Abe Hickey
    Jan 20, 2021

    The app is less useful without being able to access all voicemails including call queue voicemails when multiple people need to access the voicemail box.

  • Dan Thorne
    Dec 10, 2020

    This would be a very useful addition!

    Please extend this functionality from page, to the new Windows and Mac RC App. Enable the Queue Managers to listen to and delete queue voicemails right from within the same app that they use to access their personal voicemails.

  • Kris Lou
    Oct 23, 2020

    via Mobile App and/or Desktop App, if the user is a Call Queue Manager.


Call Queue Voicemails

Put call queue voicemails in the desktop/mobile app so there isn't the awkwardness of using the website and the app at the same time. For bonus points, implement it in a chat team so voicemails can be discussed and assigned as tasks for different ...
Cory Barnes over 1 year ago in RingCentral Web/Desktop App 0 Planned