RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-84 Call queue: Send Group Voicemail to multiple Extensions.
Call Queue Voicemails Merged
Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.
If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.
| Product Line | RingCentral App |
Yes, this is a needed feature. This is especially needed for your customers with HIPAA limitation settings turned on, because we don't even receive Call Queue voicemails in our emails (we only receive an email notification with no playable recording). Currently, to check Call Queue voicemail (with HIPAA settings turned on), users have to log out of their own accounts and log into the Call Queue extension account every time they want to listen to a voicemail.
Yes please make this available in the app
The app is less useful without being able to access all voicemails including call queue voicemails when multiple people need to access the voicemail box.
This would be a very useful addition!
Please extend this functionality from service.ringcentral.com page, to the new Windows and Mac RC App. Enable the Queue Managers to listen to and delete queue voicemails right from within the same app that they use to access their personal voicemails.
via Mobile App and/or Desktop App, if the user is a Call Queue Manager.