Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Allow Desktop & Mobile Ring Grouping for Call Handling & Forwarding

Right now, desktop & mobile can not be added to ring groups so it is only beneficial if you want to let it ring on desktop/mobile first for sequential or if you are using a simultaneous setup. If it can be part of a custom group you can have it ring on desktop/mobile and say your yealink phone simultaneously before it forwards to another sequential option (ie. an answering service).

  • Guest
  • Sep 4 2020
  • Already exists
Product Line RingCentral Phone
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  • Admin
    Becky Hensley commented
    22 Oct, 2020 04:21pm

    Hey, Cory! Please let us know if the above workaround was a fit for your issue.

  • Guest commented
    9 Sep, 2020 07:48pm

    Just set it to 0 rings and it will be simultaneous with subsequent devices.