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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Sep 14, 2020

To have the ability to have no Voice Mail on a call Queue line

We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and how often. We do not want VM for these call Queue's, we are trying to get our customers to email instead and my recording even states to send email.

Product Line RingCentral Phone
  • Jennifer Del Rosario
    May 12, 2021

    Hello there!

    We can have a work-around for this option.

    We can use the wait setting feature of the Call Queue and Announcement Only- Extension.

    Please see the screenshot below as your reference.

    Note: You can customize the announcement for this feature.

    Thank you!