Adjust how missed calls are categorized for group calls

When will this feature be released?

They Need to fix this asap!!!! Cant believe that all calls even if someone ina. call queue answers shows a "missed call" for everyone else in that group if they're on simultaneous ring 😂😂 its laughable honestly. How bad are the Technical & Regular Product Managers. Truly disconnected from their customers. This should be an easy fix..

Wow, can't believe how long this has been an issue without resolution. We just went live yesterday, and I am learning today how this is impacting my team. This needs resolution for sure.

So i would assume Q3 starts here in July - Sept. I am happy to see a much needed feature being updated. Hoping for a update or announcement for beta test on this?

Any news on this?

We switched to Ring Central this week and If we would have known this was how it worked we would have went with Zoom. Our owner is pissed. This should be something they tell you from the beginning. This with 2 other issues: no easy way to send someone directly to vm, and no easy way to intercom is insane. We switched from an archaic Panasonic system, they had these features, I have no idea how or why this system can't. Completely regretting the decision to go with Ring Central

So... we're still waiting on this, until December 2023?!

This is absolutely unacceptable to not have an option to at a minimum turn off missed calls entirely for call queues. If someone called me directly and I missed it, that would show up exactly the same as if someone called a call queue and a team mate answered it. This is absolutely absurd that this malfunction is considered "normal operation" of the system. It's a failed system. Fix it.

Agreed that this would be such a helpful feature. I spend my day constantly closing and reopening the desktop app every time a call comes in: they're always routed to others first, and are almost always answered before the queue makes it to me. I only want notifications for when a call was actually missed: when there might be someone we need to follow up with. Ugh.

I was a little shocked when the rep told me that I could submit my idea on here. It makes sense that loads of others have complained about it. My magical idea was simply to have a phone that does NOT show a missed call when a call wasn't actually missed. Obviously if you're on this thread you know that I have more than one phone in my office or I wouldn't be having this problem. It's absolutely ridiculous and I will certainly be looking into any possible ways we can fix this, most likely by changing vendors in the future... Unless RingCentral all of the sudden seems to care enough to fix the issue, or at the very least acknowledge that it is a problem.

I have emailed the address that Chad listed below. It's not a perfect solution, but it would at least be better than what we're currently dealing with. Being a new small business we can work around that kind of a fix, as our call volume not very high just yet. I understand it would not be a workable solution for a busy call center or another business that takes tons of calls and is likely to miss 20+ calls in a given day. Seriously Ring Central, even a bad response is better than IGNORING ALL OF US FOR 2 YEARS AND COUNTING.

We are fast approaching 3 years on this, with 350 votes, and 20 other merged idea threads for the same thing. What is the current status of this request??

This "idea" was submitted in 2020. How can such a confusing basic feature go unresolved for so long?

I am a Ring Central installer. I generally disable the light and screen notifications when the users are all in the same All Ring call queue. It is not so much a "Ring Central" function as it is the physical phone logging that a call rang and was not answered here. I don't believe there is a way to disable it within the apps if you are not using physical phones. If interested, you can contact sales@razornetllc.com and they will connect someone with you to assist in disabling the physical phone indications.

There is actually a FLIP side to this issue we ran into recently as well. If you are in a group, and you are on a CURRENT call and the call is missed, that call is NOT shown as a missed call on your extension (as you were on another call at the time).

Coming from Shoretel/Mitel connect, the Call Queue features are actually rather nice for the most part. There are a few improvements for sure that could be done. Another is allowing an opt out from the queue to go to VM to leave a message (vs. just abreak in message, have it work more like a menu). Shoretel /Mitel also had that stye feature in their workgroups.

Why would anyone want a missed call from someone that a colleague has already picked up / handled?? This feature is ridiculous.

This is the most frustrating feature. I think it should only show up missed if no-one in the queue gets it. Perhaps there could be a way to turn off missed calls for group lines. We've only just rolled out the new phones and I'm already getting people be annoyed they have to view and clear missed calls

This really makes the phone system almost unusable for us. We have no idea who to call back and did not buy these expensive VOIP phones with big screens just to have to log into the portal everytime 5 minutes. This needs to be fixed, I can't imagine how many people must have left ringcentral because of this silly issue

We moved to RingCentral 2 weeks ago and this is frustrating. We're already regretting our decision to go with their service.

Yes this is very frustrating for my coworkers and I, we've been struggling with it ever since our company started using these phones. Can a RingCentral employee please confirm whether this is something that can be changed or if this is a permanent flaw?

This idea is created on Aug 21, 2020, two years passed and no update on it.

Looks like this can't be done? Did anyone find some workaround for this problem?