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Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
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Good news! We're planning to implement support for SIP cancel cause=200 "call answered elsewhere" for simultaneous ringing calls in Q3.
Implementation of this SIP standard will prevent misleading missed call notifications from being reported when the simultaneous ringing call is answered by someone in the group.
So... we're still waiting on this, until December 2023?!
This is absolutely unacceptable to not have an option to at a minimum turn off missed calls entirely for call queues. If someone called me directly and I missed it, that would show up exactly the same as if someone called a call queue and a team mate answered it. This is absolutely absurd that this malfunction is considered "normal operation" of the system. It's a failed system. Fix it.
Agreed that this would be such a helpful feature. I spend my day constantly closing and reopening the desktop app every time a call comes in: they're always routed to others first, and are almost always answered before the queue makes it to me. I only want notifications for when a call was actually missed: when there might be someone we need to follow up with. Ugh.
I was a little shocked when the rep told me that I could submit my idea on here. It makes sense that loads of others have complained about it. My magical idea was simply to have a phone that does NOT show a missed call when a call wasn't actually missed. Obviously if you're on this thread you know that I have more than one phone in my office or I wouldn't be having this problem. It's absolutely ridiculous and I will certainly be looking into any possible ways we can fix this, most likely by changing vendors in the future... Unless RingCentral all of the sudden seems to care enough to fix the issue, or at the very least acknowledge that it is a problem.
I have emailed the address that Chad listed below. It's not a perfect solution, but it would at least be better than what we're currently dealing with. Being a new small business we can work around that kind of a fix, as our call volume not very high just yet. I understand it would not be a workable solution for a busy call center or another business that takes tons of calls and is likely to miss 20+ calls in a given day. Seriously Ring Central, even a bad response is better than IGNORING ALL OF US FOR 2 YEARS AND COUNTING.
We are fast approaching 3 years on this, with 350 votes, and 20 other merged idea threads for the same thing. What is the current status of this request??
This "idea" was submitted in 2020. How can such a confusing basic feature go unresolved for so long?
I am a Ring Central installer. I generally disable the light and screen notifications when the users are all in the same All Ring call queue. It is not so much a "Ring Central" function as it is the physical phone logging that a call rang and was not answered here. I don't believe there is a way to disable it within the apps if you are not using physical phones. If interested, you can contact email@example.com and they will connect someone with you to assist in disabling the physical phone indications.
There is actually a FLIP side to this issue we ran into recently as well. If you are in a group, and you are on a CURRENT call and the call is missed, that call is NOT shown as a missed call on your extension (as you were on another call at the time).
Coming from Shoretel/Mitel connect, the Call Queue features are actually rather nice for the most part. There are a few improvements for sure that could be done. Another is allowing an opt out from the queue to go to VM to leave a message (vs. just abreak in message, have it work more like a menu). Shoretel /Mitel also had that stye feature in their workgroups.
Why would anyone want a missed call from someone that a colleague has already picked up / handled?? This feature is ridiculous.
This is the most frustrating feature. I think it should only show up missed if no-one in the queue gets it. Perhaps there could be a way to turn off missed calls for group lines. We've only just rolled out the new phones and I'm already getting people be annoyed they have to view and clear missed calls
This really makes the phone system almost unusable for us. We have no idea who to call back and did not buy these expensive VOIP phones with big screens just to have to log into the portal everytime 5 minutes. This needs to be fixed, I can't imagine how many people must have left ringcentral because of this silly issue
We moved to RingCentral 2 weeks ago and this is frustrating. We're already regretting our decision to go with their service.
Yes this is very frustrating for my coworkers and I, we've been struggling with it ever since our company started using these phones. Can a RingCentral employee please confirm whether this is something that can be changed or if this is a permanent flaw?
This idea is created on Aug 21, 2020, two years passed and no update on it.
Looks like this can't be done? Did anyone find some workaround for this problem?
Please get this feature - every customer I have that uses a call group or queue complains about the missed call popup feature.
Any update? Under review for so long time...
Is there any update on this? It is so frustrating having to call everyone in the group to find out if a missed call has been answered by someone
Yes, Please and thankyou!
it would be fantastic to see the group call as answered, and by which user.
this missing component is harassment to our external customers when remote team members call back unaware the call has been taken.
YES! This drives me nuts. I shouldn't have to reach out to everyone in my call group to see if someone actually spoke with a missed call or if we need to call them back.
Can we get an update on this?