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Status Under review
Created by Dan O'Reagan
Created on Aug 21, 2020

Add a "Who's On Deck" widget to Live Reports

We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring.

We would love to see a widget on the live report that displayed the next 3-5 people whose phones were about to ring and the order in which they would ring. This would be helpful for training new call center agents, or just letting existing agents know when they've got time to re-fill their coffee mug.

Product Line RingCentral Analytics
  • Randy Soraich
    Nov 2, 2021

    This would be extremey helpful to our teams as well!

  • Guest
    Aug 21, 2020