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Status Already exists
Categories RingCentral Phone
Created by Matthew Pincoski
Created on Aug 21, 2020

Scheduled Out of Office periods for "Accepting Queue Calls"

Our client services department has consistent schedules throughout the week. It would be nice to be able to set a "working hours" period where users are automatically taken out of the queue. Or likewise, set an "away" period automatically for lunch periods, scheduled weekly meetings, and etc.

Product Line RingCentral Phone
  • Jennifer Del Rosario
    Jun 24, 2021

    Hello Matthew,


    You can use custom rule to the extension for this kind of feature. Click this link to know more https://support.ringcentral.com/article/How-to-access-the-advanced-call-handling-feature.html.


    Thank you!