RELATED IDEAS
Scheduled Out of Office periods for "Accepting Queue Calls"
Our client services department has consistent schedules throughout the week. It would be nice to be able to set a "working hours" period where users are automatically taken out of the queue. Or likewise, set an "away" period automatically for lunch periods, scheduled weekly meetings, and etc.
| Product Line | RingCentral Phone |
Hello Matthew,
You can use custom rule to the extension for this kind of feature. Click this link to know more https://support.ringcentral.com/article/How-to-access-the-advanced-call-handling-feature.html.
Thank you!