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Status Under review
Categories RingCentral Phone
Created by Matthew Pincoski
Created on Aug 21, 2020

Automatically Remove Users from Queue when "Away/Offline/Invisible"

If a user leaves the office and is away from their desk, they'll still rotate within the call queue. Invisible users should be treated the same as "do not disturb", so that if a user leaves for an extended period of time without disabling "queue calls", they won't negatively disrupt/impact the queue.

Product Line RingCentral Phone