RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-218 Filter non-business hours out of RingCentral Analytics Portal reports.
Analytics performance daily report to have a feature to disable on weekends Merged
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| A high level description of the product or feature being requested | Analytics performance reports if set to daily frequency sends out reports including weekends. It would be great to have a feature where we can get reports only for business days not on weekends. |
| A typical use case scenario | Performance reports on weekends doesn't serve any purpose as we are closed. |
| Benefit of such feature | it will improve report analysis better as this will only include business days |
| Product Line | RingCentral Analytics |
Dear Customer,
Thank you for your feedback. Your need has been addressed.
We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features an advanced calendar with an ability to set your work days, as well as filter data by business and after hours.
Learn more about LOB Analytics here:
Refer User Guide
Watch Video Tutorials
-RingCentral Analytics Team
this is a bug not a feature request. The system's inability to take into account the business hours is outragious and provides inaccurate performance metrics.
This is a feature that can be found in Contact Center.
We'll make sure to keep this idea here in the event that we see a groundswell of other users requesting the feature.
I'd add to that, Performance reports should take into consideration Business Hours. How can performance be measured if I get a metric for Missed Calls that include calls in Off Hours?!