This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1948 Shared SMS were multiple users can receive and send SMS on specific number.
|A high level description of the product or feature being requested||The text messages sent to the direct line of the call queue would then be sent out to the next available member, or whoever is "on shift" at the current time.|
|A typical use case scenario||A typical use case would be for our doctors. They recieve pages and calls for patients in the hospital and for patients for telemedicine. When they are on call and active within the group, it is a rotating call queue that would be able to receive the text and then send it on to the next available person, OR the next person in line to receive the texts. That way, the doctors could continue with their current patient without a phone call, and then respond/go see and check up on what is happening. Currently, it is either a page with a different provider, or a call interrupting the patient/doctor time. And making our patients feel like they are the center of attention. A doctor receiving a call while talking to you makes it seem like they are preoccupied or have other things going on, and it just isn't as nice of a look. Hence, the text feature.|
|Benefit of such feature||It would make our patients feel more like it is a 1:1 ratio. It would boost the morale of the patient as well.|
|Product Line||RingCentral App|