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Status Planned
Created by Guest
Created on Sep 10, 2020
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1948 Shared SMS were multiple users can receive and send SMS on specific number.

Call Queues to receive text messages and forward it to members within the group Merged

No description provided
A high level description of the product or feature being requested The text messages sent to the direct line of the call queue would then be sent out to the next available member, or whoever is "on shift" at the current time.
A typical use case scenario A typical use case would be for our doctors. They recieve pages and calls for patients in the hospital and for patients for telemedicine. When they are on call and active within the group, it is a rotating call queue that would be able to receive the text and then send it on to the next available person, OR the next person in line to receive the texts. That way, the doctors could continue with their current patient without a phone call, and then respond/go see and check up on what is happening. Currently, it is either a page with a different provider, or a call interrupting the patient/doctor time. And making our patients feel like they are the center of attention. A doctor receiving a call while talking to you makes it seem like they are preoccupied or have other things going on, and it just isn't as nice of a look. Hence, the text feature.
Benefit of such feature It would make our patients feel more like it is a 1:1 ratio. It would boost the morale of the patient as well.
Product Line RingCentral App
  • Andrea Alexander
    Feb 18, 2021

    This feature is really needed!

    Text message handling like the call queue.

    If you send the text to only one person it defeats the purpose of random call queues, and if you have the notification email going to everyone, then everyone will try to answer instead of one person.

  • Admin
    Becky Hensley
    Oct 22, 2020

    Hey, Henry! Be sure to vote if you'd like to see this feature move forward!

  • Guest
    Oct 16, 2020

    Yes please!!!