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Status Future consideration
Created by Ben Stutzman
Created on Sep 11, 2020

Read notification for RingCentral messages

No description provided
A high level description of the product or feature being requested A visual indication that message sent in Glip (via RingCentral App) is read by the recipient(s).
A typical use case scenario Send a message to a teammate, be able to see whether or not they have read the message so I know if I need to follow up.
Benefit of such feature Speed communication and trigger users if a phone call is required.
Product Line RingCentral App
  • ADMIN RESPONSE
    Sep 22, 2023

    September 2023 Update

    Thank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration.



    Hello everyone,

    Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment.


    Thanks all!

  • Daphne McCurdy
    Reply
    |
    Feb 1, 2024

    Both please!

  • Ryan Bailey
    Reply
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    Feb 1, 2024

    Both please!

  • Ross Amick
    Reply
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    Jan 8, 2024

    Both please

  • Shawna Amick
    Reply
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    Nov 6, 2023

    Both, please!

  • Robert Cooke
    Reply
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    Oct 30, 2023

    Both please !!

  • Nick Rossi
    Reply
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    Oct 26, 2023

    Critical feature if you want wide adoption by professional teams.

  • Brent Noel
    Reply
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    Sep 22, 2023

    Both.

  • United Window Cleaning
    Reply
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    Sep 22, 2023

    Both but DM is most imortant

  • Tomi Stoner
    Reply
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    Aug 16, 2023

    Both


  • Hayden Rader
    Reply
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    Jul 11, 2023

    Both

  • Ben Stutzman
    Reply
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    Jul 10, 2023

    Both

  • 弘祥 林
    Reply
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    Jul 7, 2023

    I would like to see the read indication in both Direct Messages and Teams. Especially when I mentioned someone, because this message has a specific recipients.

    Currently, we have an internal rule: if the message is urgent and need to be read in certain time, we will use mention, even in Direct Messages. And the mentioned people will add an eyes icon to indicate that they get the message.

  • Heather Klaas
    Reply
    |
    Jul 6, 2023

    Both

  • Mare Snyder
    Reply
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    Jul 6, 2023

    Both.

  • Bianca Brooks
    Reply
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    Jul 5, 2023

    I would like to see it for both direct messages and Teams. We are spread out and it would be very helpful if I could tell if someone received my message without having to call them to make sure.

  • Alastair Fraser-Mitchell
    Reply
    |
    Jul 5, 2023

    Indicators for both direct and team messages would be ideal as follows but 'direct messages' is the most essential.

    DIRECT - So if you send a colleague an important message then you can see if they have read it before picking up the phone to them to chase them

    TEAM - Would be useful to see who has seen the message and be sure all have been alerted. A perfect example of this is when today I updated our key servers and want to be sure all users have taken note of my message warning before I start.

    I agree with the other posts that there should be a way to disable team or direct messages individually. Perhaps in the 'new message' area there could be a tick option to indicate if this message should be tracked as to if users have read it - defaulted to the setting you have set at application-level for each of these types of confirmation, but allowing a per-message override. But if this per message setting is too complicated then ALL messages should have this applied to them.


    To compliment your current message functionality, where it indicates that a message has been edited (and the time if you hover over that notification), the icon / user picture should also indicated when each person read it. That way you can tell if the user has read the edit or read the previous version - it may make quite a difference depending on how much you have edited the message.

  • Bobbie Fenno
    Reply
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    Jul 5, 2023

    I would like to see for both Direct Messages and Teams messages. If you can show a little version of the profile pic icon with a checked overlay, that may be a way to do it and not have it be too invasive if there are many members in a team chat. Kind of the way Facebook Messenger does it...

  • Buck Foley
    Reply
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    Jul 5, 2023

    Ideally it would be for both with the option to turn them on or off separately.

  • Evie Sams
    Reply
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    Jul 5, 2023

    Would like to see the option for both direct messages and Teams with the option to disable for teams or automatically turn off when team is past a certain size (ie. 20+ members).

  • Ellie Springer
    Reply
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    May 31, 2023

    All major chat platforms (Teams, 8x8, Slack, Rocketchat, etc) have read receipts, a visual indicator to tell you if the recipient of your message has viewed it. Have moved from those platforms, we're really missing this feature.

  • Load older comments
  • +27
21 MERGED

Read Receipts for RingCentral Chat

Merged
All major chat platforms (Teams, Slack, Rocketchat, etc) have read receipts, a visual indicator to tell you if the receipient of your message has viewed it. Have moved from those platforms, we're really missing this feature.
Guest over 3 years ago in RingCentral Web/Desktop App 1 Future consideration
2 MERGED

Option to have messages marked as "Read" when seen by recipient

Merged
I would like to have an option in settings that allows my chat messages to be marked as "Read" when seen by the recipient. This would be really helpful. Thanks!
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

show read messages once the receiver read them

Merged
show 2 dots or a symbol to show that the recipients read the messages
Edgar Luna over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

Please add read receipts to inter-office messages.

Merged
On most other messaging services, you can see if the recipient has read your message. That does not appear to be available on Ring Central. It is important because without it the sender is left wondering if the recipient has seen the message...and...
Kristopher Kest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
2 MERGED

Feature to know if the messages sent privately has been read already.

Merged
I would like to request to add the feature to know both parties that the messages sent privately has been read.
Guest about 3 years ago in RingCentral Web/Desktop App 0 Future consideration
7 MERGED

to add a confirmation as to when a message is opened or read in GLIP

Merged
It would be helpful to know when your message is opened and read in GLIP. This way you know when members on your team have read or seen the message you sent them. Eliminates guessing and possibly resending the message again.
Barbara Rossi over 2 years ago in RingCentral Web/Desktop App 1 Future consideration
2 MERGED

Read receipt

Merged
Hello, I think it would be a great idea to show if a message that was sent was read or revived by the recipient.
EG Care over 1 year ago in RingCentral Mobile App 0 Future consideration