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Status Implemented
Created by Guest
Created on Sep 16, 2020

RingCentral App needs a setting to "Bring to front" on an incoming call, not just a task bar notification

Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the taskbar notification, then the RC App appears. Only then can the agent accept of reject the call.

Benefit of such feature Call center response time improvement
Product Line RingCentral App

Bring App to Front All the Time (new RingCentral App)

in the last version I was able on the setting to determine that the keyboard is in front , so no matter what page I had open, the keypad of RC was always at the front
Guest over 2 years ago in RingCentral Web/Desktop App 0 Implemented

RingCentral App - Keep app in foreground

"Keep app in foreground" setting within the RingCentral Phone app is extremely useful, but this option does not exist in the RingCentral App. This is a great feature to have when working in a Remote Desktop environment. This avoids having to minim...
Bryan Gonzalez over 2 years ago in RingCentral Web/Desktop App 0 Implemented