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Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the taskbar notification, then the RC App appears. Only then can the agent accept of reject the call.
|Benefit of such feature||Call center response time improvement|
|Product Line||RingCentral App|
Hi all, this feature is now available. Check this link to know more https://support.ringcentral.com/phone/phone-in-ringcentral-app/configuring-settings-standalone-window-phone-calls-ringcentral-app-desktop.html. Thanks!
It would be beneificial if the notification itself could also include answer and reject buttons for even faster access.