RELATED IDEAS
RingCentral App needs a setting to "Bring to front" on an incoming call, not just a task bar notification
Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the taskbar notification, then the RC App appears. Only then can the agent accept of reject the call.
| Benefit of such feature | Call center response time improvement |
| Product Line | RingCentral App |
2
MERGED
1
MERGED
RingCentral App - Keep app in foreground
Merged
"Keep app in foreground" setting within the RingCentral Phone app is extremely useful, but this option does not exist in the RingCentral App. This is a great feature to have when working in a Remote Desktop environment. This avoids having to minim...
0
Implemented
Hi all, this feature is now available. Check this link to know more https://support.ringcentral.com/phone/phone-in-ringcentral-app/configuring-settings-standalone-window-phone-calls-ringcentral-app-desktop.html. Thanks!
It would be beneificial if the notification itself could also include answer and reject buttons for even faster access.