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Please add join in browser functionality for participants of RingCentral Webinars

Our target audience ranges from men in their 20s to 80s; having the ability to join a Webinar by browser removes the hurdle of having to download and install the standalone Meetings app.

  • Guest
  • Sep 17 2020
  • Already exists
Benefit of such feature With an easier entrance into RingCentral Webinars via join in browser, we expect to see a higher participation rate among our membership.
Product Line RingCentral Meetings
  • Attach files
  • Admin
    Becky Hensley commented
    12 Nov, 2020 10:43pm

    Thanks for all this great detail, John! We'll be sure to share this with our product team.

  • Guest commented
    10 Nov, 2020 03:18pm

    Good morning Becky. I’ve been able to collect some screenshots that detail our troubles with connecting to Webinar’s over a desktop browser.

    When clicking the meeting information in an Outlook calendar instance, the desktop browser opens up to the meeting instance.
    Since I don’t want to use RingCentral Meetings for this instance, I click Cancel and select Join from your browser

    [cid:image011.jpg@01D6B74A.CF1AEEC0]

    I enter my name and click Join

    [cid:image012.jpg@01D6B74A.CF1AEEC0]

    I enter the meeting password from the invite and click Join.

    [cid:image013.jpg@01D6B74A.CF1AEEC0]

    We then receive the following error message.

    [cid:image014.jpg@01D6B74A.CF1AEEC0]

    ________________________________
    John Persons
    Manager
    Information Systems
    [https://nflpaweb.blob.core.windows.net/media/Default/NFLPA_Logos/NFLPA_SJT_emailsig-01.png]
    NFL Players Association
    1133 20th Street NW
    Washington, DC 20036
    Phone: (202) 756-9186
    Fax: (202) 756-9186
    nflpa.com

  • Admin
    Becky Hensley commented
    23 Oct, 2020 03:52pm

    John, it would be helpful if you could include some screenshots of what you're seeing so we can help to troubleshoot.

  • Guest commented
    22 Oct, 2020 06:16pm

    Thanks for reaching out Becky! That articles discusses meetings without prior registration or registration requirements at all. We are using registration in all of our Webinars. The Webinar entrance lists the Join by browser option but it does not allow us to connect (when registered), we are forced to use the Meetings app.

  • Admin
    Becky Hensley commented
    22 Oct, 2020 05:11pm

    Hey, John! Thanks for reaching out. This feature does exist.
    I've shared a Knowledge Base article that will help: https://support.ringcentral.com/article/9373.html
    If this does not address your issue, please comment with further details.