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Status Planned
Categories RingCentral Phone
Created by Guest
Created on Sep 24, 2020

Text from the same main user number

we are unable to text from the main line

Benefit of such feature this is the main reason we have rc, without it it rc does not function for our business. I would like to use the main line as the receptionist to text from our business
Product Line RingCentral App
  • ADMIN RESPONSE
    Aug 8, 2023

    Updated 9/8/23: This has been moved to Q1 2024

    Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings.

    Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings).

    This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas:

  • Corey Packard
    Reply
    |
    Oct 30, 2023

    Please don't let this item slip. Our staff needs to be able to text from the main company number for a unified business appearance. The current work-around (having everyone log into the same primary account) is messy and doesn't allow us any tracking/auditing. Really looking forward to something we thought was already a feature!

  • Director Admin
    Reply
    |
    Aug 30, 2023

    Subject: Urgent Feature Request: Unified Communication and SMS Functionality

    Dear RingCentral Team,

    We urgently request an update to RingCentral's platform to include centralized SMS and unified communication functionalities. This is vital for Your Dream Home Improvements LLC's customer engagement and internal coordination.

    Key Concerns:

    1. The primary reason we chose RingCentral was the anticipated SMS feature allowing multiple users to text via our main line.

    2. The absence of this functionality has led to operational inefficiency and client confusion.

    Feature Recommendations:

    1. Centralized SMS: Ability to text from our main line and assign clients to specific team members, similar to Podium.com's or Emitrr's capabilities.

    2. Unified Interface: Aggregate messages from platforms such as Facebook, Google, and Twitter into one dashboard.

    3. User Groups: Create designated groups for Sales Teams, Field Installers, etc., with customizable permissions.

    4. AI Integration: Leverage AI-powered automated messaging to improve client satisfaction.

    Implementing these features would elevate RingCentral's value exponentially, bridging voice capabilities with the efficacy of text communications. Text messages have a 100% higher open rate and offer greater customer satisfaction, suiting today’s busy lifestyle.

    Please confirm if these updates are part of your 2023 plan, as this information is crucial for our decision-making.

    Thank you for your prompt attention.

    Best regards,

    Nigel Abraham

    Director, Your Dream Home Improvements LLC

  • Miles Hoeser
    Reply
    |
    Aug 3, 2023

    It blows my mind that this is not a feature yet. The ONLY reason we swapped to RingCentral was because our sales rep said we could have multiple users text through the same phone number as a customer support number. Our drivers are furious and our customers are confused. I can't remember the last time I was this frustrated at a service.

  • Marcos Rey
    Reply
    |
    Jul 13, 2023

    Having the ability to see incoming SMS texts as a team (all users, or an assigned queue), as well as the ability to respond to those SMS from any user with access to the feature is essential. We got into RC thinking this was standard but now we see that it is still not resolved. Please make sure this feature is rolled out soon.

  • RJ Costello
    Reply
    |
    Jul 12, 2023

    Our commitment to RingCentral last year, included the SMS delivery feature. Unfortunately, it was not until we completed the recent TCR registration, that we realized this limitation. Out use care and plan for customer communication is based on sending from our main number.

    Other users below state the simple need for this better than myself. We need to know - is this a 2023 planned update, or not? Either answer will help us plan.

    Thanks

  • Debbie Harris
    Reply
    |
    Jun 22, 2023

    So December 2022 has come and gone.....

  • Ocean Joy Cruises
    Reply
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    Jun 20, 2023

    Do we have an update when we will be able to select the main numbe as the default for outbound text messages?

  • Debbie Harris
    Reply
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    Apr 13, 2023

    Vonage has this option, and it works beautifully. We would have stayed with Vonage, but there were too many issues with their phone system, and the phones were down too often. But the texting worked great. Now we've got RC and it seems we've traded one problem for another. I believe Nextel was working on a group text off the main number late last year-not sure if they rolled that out yet. If RC can't get it together there ARE OTHER OPTIONS. Currently we added the Bee Text App (at additional cost) so it does meet our needs for the most part, but there is a lag time between when the text comes in and when the Bee App puts it up.

  • Enzo Mastromarco
    Reply
    |
    Feb 7, 2023

    unfortunately, you still cant add a company number that is in a custom forwarding rule.... and this is still useless if you cant handle inbound messaging as described in https://ideas.ringcentral.com/ideas/CUSTCOM-I-1948


  • Joe Saponare
    Reply
    |
    Feb 7, 2023

    It's the same issue for me – it shows the only my personal extension phone number under "text from". For 10+ years this is the only number I'm able to send a text from. It has an impact on my business so I don't know why I haven't switched to a simpler provider with more relevant features. I just want to be able to send a text from the main company phone number, and that's still not possible in the latest RingCentral app version 22.4.34.6382 despite what has been claimed below over the years.

  • Josh Pangan
    Reply
    |
    Feb 7, 2023

    How do you add additional phone numbers to the Default text ID list? Right now I just see my personal RC Number.

  • Admin
    Jessica Hernandez
    Reply
    |
    Feb 7, 2023

    In the app, users are able to select which number their outbound texts are sent through in settings.

    Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings).

    2 replies
  • Justin Lamon
    Reply
    |
    Feb 6, 2023

    Wanting to get an update on this feature release?

  • Joe Saponare
    Reply
    |
    Jan 6, 2023

    Is this available yet??? December 2022 has come and gone, and I don't see the feature yet in the latest version of the app.

    We avoid using text messaging because this feature has been lacking for so many years.

    Meanwhile our clients are practically demanding that we communicate using text messaging, and we would like to do this for our convenience too, but we actively avoid text messaging because we don't want to have clients contacting employees directly to their individual extensions and therefore missing the replies when those employees are busy.

    As a tech company, this limitation is getting to be embarrassing at this point.

    We will have to switch to a simpler and cheaper VoIP provider with more relevant features like shared messaging if this doesn't get added ASAP.

  • Lisa McCann
    Reply
    |
    Dec 5, 2022

    When is this anticipated to be available? It is causing numerous issues with my company. Only allowing the auto receptionist to see the company texts is a big problem.

  • Michael Sanders
    Reply
    |
    Nov 3, 2022

    Unfortunately that���s not the solution either. The ���operator extension��� is for voice calls. I clearly recall a specific field that allows you to specify the recipient of text messages sent to the company���s main phone number and that���s what I need your help with because I need to locate that field.

    Sincerely,

    Mike Sanders, Business Manager
    Next Level Speech Therapy // 206.489.4559

  • Ben Delville
    Reply
    |
    Nov 3, 2022

    There is a way to do this with a 3rd party tool, HelpWise [https://helpwise.io/] although not idea, it does work.

  • Admin
    Jennifer Del Rosario
    Reply
    |
    Nov 3, 2022

    Hi Michael, it will go to the operator extension. Go to admin portal > Phone System > Auto Receptionist > General Settings > Company Call Handling > Operator Ext. Thank you!

  • Michael Sanders
    Reply
    |
    Nov 3, 2022

    Thanks but this doesn���t answer my support question that I submitted today. I���m wondering where it is in settings that currently specifies the individual who can receive/send text messages on behalf of the company number.

    Sincerely,

    Mike Sanders, Business Manager
    Next Level Speech Therapy // 206.489.4559

  • Admin
    Jessica Hernandez
    Reply
    |
    Nov 1, 2022

    This only addresses outbound ID. If you would like to see a more shared inbox group texting option, please vote for these ideas:

  • Load older comments
  • +191
4 MERGED

Company Number able to be used by Multiple Extension for outbound texts.

Merged
We would like to use the main company phone number to text clients off multiple extensions.
Guest over 2 years ago in RingCentral Mobile App 0 Planned
1 MERGED

Text to 800#

Merged
We would like to be able to receive text messages and voice calls on our 800# and have that 800# (extension) forwarded to an individual's or group of individuals' cell phones.
Steven Kirsh over 1 year ago in RingCentral Mobile App 0 Planned
2 MERGED

Default Text ID to Main Number

Merged
Joy wanted to make the main number her Default Text ID. Every time she tried to send a text to a new number, it defaults to her Digital Line.
Noah Dankworth 8 months ago in Developer Platform and APIs 0 Planned
1 MERGED

Option to set main number as default SMS number

Merged
There were customers who just want the main number to show up as the recipient and sender of the sms.
John Paul Ramirez 6 months ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Text Messaging using main phone line for all users

Merged
Currently, only one user/ext can send a text using the main phone line. It would be better if this would apply to all users in the account. Similar to outbound calls, all users have the option to call using either the main line or the extension.
Elizabeth Calvo 10 months ago in RingCentral Integrations 0 Planned
1 MERGED

COMPANY WIDE TEXTING USING MAIN LINE

Merged
ABILITY TO CREATE A GROUP MESSAGES WITH ALL OF THE OFFICE USERS AND OUTSIDE PEOPLE. ABILITY TO TEXT OUTSIDE PEOPLE WITH THE MAIN OFFICE # DISPLAYING AS THE SENDER. WHEN OUTSIDE PEOPLE SEND TEXT MESSAGES TO THE OFFICE LINE, THE COPIES OF THAT TEXT ...
SARB SINGH 8 months ago in RingCentral Phone 0 Planned
16 MERGED

To be able to send text messages from ALL extensions using the MAIN COMPANY PHONE NUMBER, by selecting a drop down button.

Merged
This would be very useful for our employees convenience and our company to be able to send texts and receive calls all from ONE main line and not our different direct lines.
Guest over 2 years ago in RingCentral Mobile App 0 Planned
3 MERGED

cx wants a user to use main line as defualt when replying to text

Merged
"This is for lakeside marine and motorsports We are using an extension (106) as receptionist. So the extension receives text through the main number But if it replies, it uses its primary number We want it to be able to reply from the main num...
my call queue 9 months ago in RingCentral Admin Portal 0 Planned
1 MERGED

Allow Department of Reps to view/reply to all SMSs sent to main 800 number

Merged
Right now, all SMSs sent to our main number can only be sent to and replied to by one user/rep. Please all an entire department of reps/users to be able to view/reply to messages sent to our main 800 number. This would distribute the work load and...
Ed [Alejandra.tv] over 1 year ago in RingCentral Phone 0 Planned
1 MERGED

Texting Directly to Main Number from Customers

Merged
Have customers text directly to main phone number like Podium. Also have the ability to have an Auto Attendant in texting
Debbie Thibeault almost 2 years ago in RingCentral Admin Portal 0 Planned
1 MERGED

Text visibile to everyone

Merged
When someone text the main office number, text should be visible to all users. That way if someone was on call and needed to see a response from a caregiver, it would show all the conversation history. We are trying to eliminate the need for an on...
Kyle Rhone over 1 year ago in RingCentral Phone 0 Planned
3 MERGED

All users having access to operator SMS

Merged
All extensions having access to main-line SMS texting and ability to receive incoming and outgoing messages
Guest about 2 years ago in RingCentral Admin Portal 0 Planned
4 MERGED

Allow all users to text/fax as the main/operator line

Merged
It would be ideal to have all employees be able to text as the main company phone number, instead of their direct line, so that clients will have a singular point of contact for texting rather than multiple text phone numbers. This will solve the ...
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Planned
7 MERGED

Being able to make text from main number via all lines

Merged
You should be able to select the individual line number or main line number without having to have the operator function set when sending text messages
Guest almost 3 years ago in RingCentral Phone 0 Planned
4 MERGED

Please add back "Text from main number feature"

Merged
Makes no sense why this feature was ever removed! Please add back the feature that allows a business to text out and receive SMS from the business main number. Thank you!
Mobility & More Medical Supplies over 2 years ago in RingCentral Phone 0 Planned
4 MERGED

Show main business phone number on all outgoing text

Merged
The current desktop app is showing the unpublished ring central phone number for extension. Old app showed main business phone number. Please add this to current app.
Giovanni Ramirez over 2 years ago in RingCentral Web/Desktop App 0 Planned
5 MERGED

Options for multiple user to use the main number as SMS caller ID

Merged
Right now customer was able to use the feature mentioned above on the mobile app (Phone Icon). Since the old app will reach its end of service the customer still wanted to use same feature/option on the new app.
Guest almost 3 years ago in RingCentral Phone 0 Planned
1 MERGED

Shared SMS Number

Merged
It would be helpful to have a shared SMS number so that multiple employees can monitor the same number and reply to texts.
David Santee over 1 year ago in RingCentral Phone 0 Planned
6 MERGED

Enable all extensions to send text message using the main company phone number.

Merged
Enable all extensions users to send text messages using the main company phone number.
Saily Gomez almost 2 years ago in RingCentral Mobile App 0 Planned
1 MERGED

Create a shared SMS inbox

Merged
I would like to have the ability to have a shared SMS inbox which can be used by the agents to send and receive SMS using company numbers
Ashish Mainali over 1 year ago in RingCentral Contact Center 0 Planned
37 MERGED

Ability to Change Default Outgoing SMS Caller ID

Merged
Sometimes users want to send text message but want the recipient to see the main company number in the caller ID to protect private extensions. (Physicians may want patients to call staff back with questions, for example.) Currently the text sende...
Robert Wolf, MD almost 3 years ago in RingCentral Phone 6 Planned
4 MERGED

Outbound SMS for Main Line

Merged
SMS outbound from main company line is a previous feature that was utilized, and disabling on the new application has caused significant business disruption for our clients who are used to that phone number.
Guest over 2 years ago in RingCentral Mobile App 0 Planned
2 MERGED

Allow multiple users to send text messages from company main number

Merged
Currently, only the account designated Operator or the designated Company Fax/SMS Recipient can send text messages with an outbound caller id number other than their own extension. Enabling other users to send messages from the company main number...
John Patrick almost 2 years ago in RingCentral Web/Desktop App 0 Planned
2 MERGED

option to select multiple extensions to be able to send and receive SMS using the main number

Merged
Everyone would benefit. Especially when you do not want to give out personal numbers and monitor activity
Camina Davis over 1 year ago in RingCentral Phone 0 Planned
1 MERGED

Send SMS from one extension for all users

Merged
When making calls from our Ring Central system, we are able to have the caller ID show as one primary number for all of our users to prevent call backs to direct lines. This feature would be nice if it were available to SMS on the Ring Central App...
Jerome Kelson about 1 year ago in RingCentral Admin Portal 0 Planned
58 MERGED

I'd like the ability to have all of my users respond to the SMS's for the main number.

Merged
instead of only having the operator be able to view and respond to SMS's from the main number, it would be great if we can create something similar to a call group for SMS's and choose who we want to have access to the company number for SMS.
Guest about 3 years ago in RingCentral Phone 11 Planned
16 MERGED

Allow Multiple Users to send, respond and receive text messages on our same line.

Merged
It would help tons of users because this would allow mutlipes employees to respond and send texts from the main number for the buisness which allows a better experience for the clients as well as makes it where 1 number can be used for contacting ...
Guest over 2 years ago in RingCentral Phone 0 Planned
22 MERGED

allow multiple users to change caller id to a common toll free number for each SMS message (old app had this)

Merged
This feature I'm told was in Glip but not the new app. We are having problems with SMS messages failing every day. We understand that if we send out SMS via the toll free numbers, we will not have problems with failures. However I don't want to ha...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Planned
7 MERGED

Enable multiple users to choose from which number they can send text messages

Merged
each extension should be able to choose from which number they can send text messages. As of today, only the operator has that option.
Guest about 3 years ago in RingCentral Web/Desktop App 1 Planned
3 MERGED

SMS from site number

Merged
We have a number of users who need to be able to text from a site number. For example, a particular councilor in our heath services department needs to be able to send texts to a group of patients. However they do not want this text to go out from...
Nathan Boyer about 2 years ago in RingCentral Web/Desktop App 0 Planned