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Status Planned
Categories RingCentral Phone
Created by Guest
Created on Sep 24, 2020

Text from the same main user number

we are unable to text from the main line

Benefit of such feature this is the main reason we have rc, without it it rc does not function for our business. I would like to use the main line as the receptionist to text from our business
Product Line RingCentral App
  • ADMIN RESPONSE
    Sep 29, 2022

    Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings.

    Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings).

    This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas:

  • Joe Saponare
    Jan 6, 2023

    Is this available yet??? December 2022 has come and gone, and I don't see the feature yet in the latest version of the app.

    We avoid using text messaging because this feature has been lacking for so many years.

    Meanwhile our clients are practically demanding that we communicate using text messaging, and we would like to do this for our convenience too, but we actively avoid text messaging because we don't want to have clients contacting employees directly to their individual extensions and therefore missing the replies when those employees are busy.

    As a tech company, this limitation is getting to be embarrassing at this point.

    We will have to switch to a simpler and cheaper VoIP provider with more relevant features like shared messaging if this doesn't get added ASAP.

  • Lisa McCann
    Dec 5, 2022

    When is this anticipated to be available? It is causing numerous issues with my company. Only allowing the auto receptionist to see the company texts is a big problem.

  • Michael Sanders
    Nov 3, 2022

    Unfortunately that���s not the solution either. The ���operator extension��� is for voice calls. I clearly recall a specific field that allows you to specify the recipient of text messages sent to the company���s main phone number and that���s what I need your help with because I need to locate that field.

    Sincerely,

    Mike Sanders, Business Manager
    Next Level Speech Therapy // 206.489.4559

  • Ben Delville
    Nov 3, 2022

    There is a way to do this with a 3rd party tool, HelpWise [https://helpwise.io/] although not idea, it does work.

  • Admin
    Jennifer Del Rosario
    Nov 3, 2022

    Hi Michael, it will go to the operator extension. Go to admin portal > Phone System > Auto Receptionist > General Settings > Company Call Handling > Operator Ext. Thank you!

  • Michael Sanders
    Nov 3, 2022

    Thanks but this doesn���t answer my support question that I submitted today. I���m wondering where it is in settings that currently specifies the individual who can receive/send text messages on behalf of the company number.

    Sincerely,

    Mike Sanders, Business Manager
    Next Level Speech Therapy // 206.489.4559

  • Admin
    Jessica Hernandez
    Nov 1, 2022

    This only addresses outbound ID. If you would like to see a more shared inbox group texting option, please vote for these ideas:

  • Matthew Plummer
    Sep 19, 2022

    The Admin Response of 9/19/22 is unclear. Will multiple users be able to access text messages sent into our company to our main company number and then respond from their RC app, logged into their own user account/ext?

  • Mobility & More Medical Supplies
    Sep 19, 2022

    This feature is a no brainer. I was considering canceling our service with
    RingCentral as well because we can not text from our main number. If this
    feature becomes available soon as proposed we will end up staying with
    RingCentral.

    *Jay Buinicky*

    CEO

    ------------------------------

    Phone/Fax 704-821-7777

    Mobile 704-280-0011

    *Email *Jay@Mobility-More.com

    Website www.Mobility-More.com

    Social Sites

    251 N. Trade St. Matthews, NC 28105

    9456 Charlotte Hwy Indian Land, SC 29707

    Store
    hours Mon-Fri 10AM-5PM

  • Admin
    Jessica Hernandez
    Sep 19, 2022

    Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings).

  • Leah Mandal
    Aug 20, 2022

    Everyone texts these days! Get with it ASAP please. I am looking for other options to switch my company to because this feature is not available. I need any team member in charge of text messages at the time to be able to send and receive them. Thank you.

  • Candace Engeling
    Jul 28, 2022

    We only advertise 1 phone # and it is tied to EX. 1. Since I'm the Admin I have the ability to text from the main # or my EX #, my employees do not. We do not use our individual EX #'s in any way and couldn't tell you what they. We certainly don't want our clients getting those #'s and adding them to our contact info. The current set up for our individual EX's: no voice mail and we do not answer calls. All calls and VM are routed through our main advertised #. Having a different EX # appear on our company texts is starting to cause confusion with our clients. Please create a solution by either allowing masking of ex #'s when sending SMS or allow the option to choose which # you text from. We've been living with this for over a year and need a fix ASAP.

  • Robert Dylina
    Jul 27, 2022

    I am shocked that RingCentral doesn't have this feature. Almost every other provider even the small ones have the ability for multiple users to be assigned to the text conversation of multiple extensions including the main line. Unfortunately this means I have to stay with my current Vonage account who offers this.

  • Bryce Johnson
    Jun 30, 2022

    Potential client here testing out the free trial. If this feature isn't available, we will have to go with another provider

  • Trisha Lynn
    Jun 28, 2022

    This is a critical feature to my insurance agency. I will absolutely switch services if this cannot be done. This was somehow set up before with a previous employee also having access to send and receive messages using the main company #. Now I can't get my new hire set up the same way! Very frustrating!!!

  • Josh Pangan
    Jun 27, 2022

    Agreed this would be a huge enhancement and seems to be pretty straightforward. Clients can be directed to text a general phone number and then give us the ability to utilize different routing rules similar to call routing rules for a queue. But giving a manager or really all users apart of the group to see all text messages sent so someone can pick up a conversation if another individual is out of office.

  • J and M Guttering
    Jun 21, 2022
    Agree this is absolutely needed.
  • Ben Delville
    Jun 17, 2022

    Absolutely necessary! I was just searching on how to set this up and I'm disappointed there's only 160 votes. How to businesses survive without this?

  • Timothy Church
    May 6, 2022

    This would help tremendously!

  • Ian Moody
    Apr 27, 2022

    Please make this available. This is critical for my business. Otherwise I will have to find a new phone service provider.


  • Load older comments
  • +131
22 MERGED

allow multiple users to change caller id to a common toll free number for each SMS message (old app had this)

Merged
This feature I'm told was in Glip but not the new app. We are having problems with SMS messages failing every day. We understand that if we send out SMS via the toll free numbers, we will not have problems with failures. However I don't want to ha...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Texting Directly to Main Number from Customers

Merged
Have customers text directly to main phone number like Podium. Also have the ability to have an Auto Attendant in texting
Debbie Thibeault about 1 year ago in RingCentral Admin Portal 0 Planned
1 MERGED

Text visibile to everyone

Merged
When someone text the main office number, text should be visible to all users. That way if someone was on call and needed to see a response from a caregiver, it would show all the conversation history. We are trying to eliminate the need for an on...
Kyle Rhone 9 months ago in RingCentral Phone 0 Planned
3 MERGED

All users having access to operator SMS

Merged
All extensions having access to main-line SMS texting and ability to receive incoming and outgoing messages
Guest over 1 year ago in RingCentral Admin Portal 0 Planned
4 MERGED

Allow all users to text/fax as the main/operator line

Merged
It would be ideal to have all employees be able to text as the main company phone number, instead of their direct line, so that clients will have a singular point of contact for texting rather than multiple text phone numbers. This will solve the ...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Planned
7 MERGED

Enable multiple users to choose from which number they can send text messages

Merged
each extension should be able to choose from which number they can send text messages. As of today, only the operator has that option.
Guest over 2 years ago in RingCentral Web/Desktop App 1 Planned
7 MERGED

Being able to make text from main number via all lines

Merged
You should be able to select the individual line number or main line number without having to have the operator function set when sending text messages
Guest about 2 years ago in RingCentral Phone 0 Planned
4 MERGED

Please add back "Text from main number feature"

Merged
Makes no sense why this feature was ever removed! Please add back the feature that allows a business to text out and receive SMS from the business main number. Thank you!
Mobility & More Medical Supplies over 1 year ago in RingCentral Phone 0 Planned
4 MERGED

Show main business phone number on all outgoing text

Merged
The current desktop app is showing the unpublished ring central phone number for extension. Old app showed main business phone number. Please add this to current app.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Planned
5 MERGED

Options for multiple user to use the main number as SMS caller ID

Merged
Right now customer was able to use the feature mentioned above on the mobile app (Phone Icon). Since the old app will reach its end of service the customer still wanted to use same feature/option on the new app.
Guest about 2 years ago in RingCentral Phone 0 Planned
3 MERGED

SMS from site number

Merged
We have a number of users who need to be able to text from a site number. For example, a particular councilor in our heath services department needs to be able to send texts to a group of patients. However they do not want this text to go out from...
Nathan Boyer over 1 year ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Shared SMS Number

Merged
It would be helpful to have a shared SMS number so that multiple employees can monitor the same number and reply to texts.
David Santee 10 months ago in RingCentral Phone 0 Planned
6 MERGED

Enable all extensions to send text message using the main company phone number.

Merged
Enable all extensions users to send text messages using the main company phone number.
Saily Gomez 12 months ago in RingCentral Mobile App 0 Planned
4 MERGED

Company Number able to be used by Multiple Extension for outbound texts.

Merged
We would like to use the main company phone number to text clients off multiple extensions.
Guest over 1 year ago in RingCentral Mobile App 0 Planned
1 MERGED

Allow Department of Reps to view/reply to all SMSs sent to main 800 number

Merged
Right now, all SMSs sent to our main number can only be sent to and replied to by one user/rep. Please all an entire department of reps/users to be able to view/reply to messages sent to our main 800 number. This would distribute the work load and...
Ed [Alejandra.tv] 9 months ago in RingCentral Phone 0 Planned
1 MERGED

Text to 800#

Merged
We would like to be able to receive text messages and voice calls on our 800# and have that 800# (extension) forwarded to an individual's or group of individuals' cell phones.
Steven Kirsh 10 months ago in RingCentral Mobile App 0 Planned
1 MERGED

Create a shared SMS inbox

Merged
I would like to have the ability to have a shared SMS inbox which can be used by the agents to send and receive SMS using company numbers
Ashish Mainali 10 months ago in RingCentral Contact Center 0 Planned
37 MERGED

Ability to Change Default Outgoing SMS Caller ID

Merged
Sometimes users want to send text message but want the recipient to see the main company number in the caller ID to protect private extensions. (Physicians may want patients to call staff back with questions, for example.) Currently the text sende...
Robert Wolf, MD about 2 years ago in RingCentral Phone 6 Planned
4 MERGED

Outbound SMS for Main Line

Merged
SMS outbound from main company line is a previous feature that was utilized, and disabling on the new application has caused significant business disruption for our clients who are used to that phone number.
Guest over 1 year ago in RingCentral Mobile App 0 Planned
2 MERGED

Allow multiple users to send text messages from company main number

Merged
Currently, only the account designated Operator or the designated Company Fax/SMS Recipient can send text messages with an outbound caller id number other than their own extension. Enabling other users to send messages from the company main number...
John Patrick 12 months ago in RingCentral Web/Desktop App 0 Planned
2 MERGED

option to select multiple extensions to be able to send and receive SMS using the main number

Merged
Everyone would benefit. Especially when you do not want to give out personal numbers and monitor activity
Camina Davis 10 months ago in RingCentral Phone 0 Planned
1 MERGED

Send SMS from one extension for all users

Merged
When making calls from our Ring Central system, we are able to have the caller ID show as one primary number for all of our users to prevent call backs to direct lines. This feature would be nice if it were available to SMS on the Ring Central App...
Jerome Kelson 2 months ago in RingCentral Admin Portal 0 Planned
58 MERGED

I'd like the ability to have all of my users respond to the SMS's for the main number.

Merged
instead of only having the operator be able to view and respond to SMS's from the main number, it would be great if we can create something similar to a call group for SMS's and choose who we want to have access to the company number for SMS.
Guest about 2 years ago in RingCentral Phone 11 Planned
16 MERGED

Allow Multiple Users to send, respond and receive text messages on our same line.

Merged
It would help tons of users because this would allow mutlipes employees to respond and send texts from the main number for the buisness which allows a better experience for the clients as well as makes it where 1 number can be used for contacting ...
Guest over 1 year ago in RingCentral Phone 0 Planned