Text from the same main user number

The Admin Response of 9/19/22 is unclear. Will multiple users be able to access text messages sent into our company to our main company number and then respond from their RC app, logged into their own user account/ext?

This feature is a no brainer. I was considering canceling our service with
RingCentral as well because we can not text from our main number. If this
feature becomes available soon as proposed we will end up staying with
RingCentral.

*Jay Buinicky*

CEO

------------------------------

Phone/Fax 704-821-7777

Mobile 704-280-0011

*Email *Jay@Mobility-More.com

Website www.Mobility-More.com

Social Sites

251 N. Trade St. Matthews, NC 28105

9456 Charlotte Hwy Indian Land, SC 29707

Store
hours Mon-Fri 10AM-5PM

Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings).

Everyone texts these days! Get with it ASAP please. I am looking for other options to switch my company to because this feature is not available. I need any team member in charge of text messages at the time to be able to send and receive them. Thank you.

We only advertise 1 phone # and it is tied to EX. 1. Since I'm the Admin I have the ability to text from the main # or my EX #, my employees do not. We do not use our individual EX #'s in any way and couldn't tell you what they. We certainly don't want our clients getting those #'s and adding them to our contact info. The current set up for our individual EX's: no voice mail and we do not answer calls. All calls and VM are routed through our main advertised #. Having a different EX # appear on our company texts is starting to cause confusion with our clients. Please create a solution by either allowing masking of ex #'s when sending SMS or allow the option to choose which # you text from. We've been living with this for over a year and need a fix ASAP.

I am shocked that RingCentral doesn't have this feature. Almost every other provider even the small ones have the ability for multiple users to be assigned to the text conversation of multiple extensions including the main line. Unfortunately this means I have to stay with my current Vonage account who offers this.

Potential client here testing out the free trial. If this feature isn't available, we will have to go with another provider

This is a critical feature to my insurance agency. I will absolutely switch services if this cannot be done. This was somehow set up before with a previous employee also having access to send and receive messages using the main company #. Now I can't get my new hire set up the same way! Very frustrating!!!

Agreed this would be a huge enhancement and seems to be pretty straightforward. Clients can be directed to text a general phone number and then give us the ability to utilize different routing rules similar to call routing rules for a queue. But giving a manager or really all users apart of the group to see all text messages sent so someone can pick up a conversation if another individual is out of office.

Absolutely necessary! I was just searching on how to set this up and I'm disappointed there's only 160 votes. How to businesses survive without this?

This would help tremendously!

Please make this available. This is critical for my business. Otherwise I will have to find a new phone service provider.

I need this as much as others. This is a must.

Need the feature to all users have an opportunity to send sms from their wn phone numbers

Need all users in office to be able to send and receive text messages from the main line; not just the operator. Huge issue here in our office

This needs to be added ASAP. It is very inconvenient to offer text functionality without an option for multiple devices to manage a single company number for sms purposes.

Yes, I totally agree. Having a company SMS instead of Individual SMS is much more practical. If the individual is on holidays or sick etc.. then the rest of the team wont see the history of the chat etc. Its no different than advertising the main company phone number for the business. All calls go there and then get branched to individuals to handle the calls.

This is a SERIOUS hole in functionality for any business that has more than 1 employee. This is causing serious issues that only ONE person can receive texts. They are bugged day and night with issues that don't apply to them.

his feature is vital and should not limited to only 1 user. Other companies provide this within their desktop and phone apps.