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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Sep 25, 2020

Please add an option to disable call recording announcement for internal extension to extension calls

At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. This is not necessary and it wastes time when connecting to the extension. It would be great if you can add an additional feature to turn it off during internal calls. Thanks

Benefit of such feature it will save time for agents when making internal calls
Product Line RingCentral Phone
  • Pete Wells
    Aug 25, 2022

    Please make this happen. Like others it doesn't make sense to not have the ability to turn on or off the automatic call recordings for internal calls. Also make it so we can chose to have the announcement played for the internal calls.

  • David Fisher
    Jul 6, 2022

    Completely agree, this has been posted and voted on for over 2 years, any progress?


  • Matt Jones (212)
    Jun 20, 2022

    Just thinking about joining RC - but I have to say, it worries me to see that such simple customer requests aren't getting implemented...

  • Nick Mawji
    Mar 9, 2022

    How long does it take for this to be done?

    It seems like we get penalized when using a Single level IVR.

    In the Multi level IVR I was able to record “silence” to avoid the recording. Unfortunately I cannot do the same when using the single level IVR.

    Time to fix it.

  • David Heron
    Sep 16, 2021

    Please disable the Call Recording Announcement if the calls were made internally / between Users to Users. It doesn't matter if the calls is recorded or not, so long as there is no more recorded announcement for internal calls only.


  • Guest
    Sep 16, 2021

    Please disable the Call Recording Announcement if the calls were made internally / between Users to Users. It doesn't matter if the calls is recorded or not, so long as there is no more recorded announcement for internal calls only.

  • Guest
    Sep 16, 2021

    Please disable the Call Recording Announcement if the calls were made internally / between Users to Users. It doesn't matter if the calls is recorded or not, so long as there is no more recorded announcement for internal calls only.

  • Barrett Loveless
    Dec 10, 2020

    Definitely agree with this request for a feature update. My company loses a considerable amount of time listening to our custom call recording announcement every day.

1 MERGED

Automatic call recording message - turn off for internal calls

Merged
We have enabled the automatic call recording message but we would like to customise it, i.e. turn it off for internal calls. At the moment you only have the ability to enable it or disable it for all calls.
Rhea Thompson 5 months ago in RingCentral Phone 0 Under review
1 MERGED

Turn off recording message for internal calls

Merged
I can't be the first to request this... why do our staff members have to hear this message every time they dial a colleague? This should be a very easy fix and a very usable one!
Joe Doane 5 months ago in RingCentral Phone 0 Under review
1 MERGED

Disable Call Recording Greeting for Internal Calls

Merged
When we dial other internal extensions, it is very annoying to here the call recording greeting (we all know we're being recorded).
Guest over 1 year ago in RingCentral Admin Portal 0 Under review
1 MERGED

Disable/Enable Internal Calls from Being Auto Recorded

Merged
Please add the ability to enable and disable call recording for internal users to other internal users.
Matthew Prythero 6 months ago in RingCentral Admin Portal 0 Under review
3 MERGED

Allow admins to disable the announcement message for call recording for certain users

Merged
We do mystery shopping for some of our clients. So we ring them and block our caller id and dont want them to know who is calling. We are paid by our clients to do this and have their permission to do this. But we cannot disable the announcement m...
Alistair Madan 9 months ago in RingCentral Phone 0 Under review