At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. This is not necessary and it wastes time when connecting to the extension. It would be great if you can add an additional feature to turn it off during internal calls. Thanks
|Benefit of such feature||it will save time for agents when making internal calls|
|Product Line||RingCentral Phone|
Our Product and Legal teams have confirmed that this feature will not be implemented as it exposes RingCentral to unnecessary vulnerabilities.