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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Sep 25, 2020

Caller ID Name Display on User Extensions End

Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.

Benefit of such feature To know the persons name calling on user ends
Product Line RingCentral Phone
  • Alicia Fehr
    Mar 1, 2022

    We cannot provide excellent customer service without this. Either we blind transfer calls to peoples voicemails or we are unable to call back customers. This is a much needed feature!

  • Guest
    Nov 8, 2021

    MUCH NEEDED

  • Bill Shannon
    Oct 15, 2020

    Agreed. We have two main numbers but of course the way that RC is setup only one of them is considered the "primary". We had a call queue setup and liked that it showed the callers number, as well as the number they dialed as it helped us answer and route the call accordingly. What we didn't like was that the queue members couldn't see other calls coming in while they were on a call, so we've changed it to direct all calls to one reception desk. However, in doing so we now cannot see the number that they called in on.