Skip to Main Content
Status Future consideration
Categories RingCentral Phone
Created by Jason Kirkpatrick
Created on Sep 25, 2020

Allow Ring My Phone to be turned on/off by user with presence monitoring

Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the status of users on their physical phone, but not have the phone ring for everyone they want to monitor status.

So, I would want to have 10 users where I monitor presence, but only 5 of them I want their line to ring when their phone rings.

Benefit of such feature It will help monitor status of user, without being disturbed by rings
Product Line RingCentral Phone
  • Jonathan McMillan
    Sep 25, 2023

    This is an important feature to add. We need the ability to have an ecxecutive assistant monitor multiple extensions for availbility information, but not be interrupted by all calls to each extension. They only need their phone to ring when one or two of the monitored lines are called. It should be configurable whether the phone rings for each monitored extension, not on/off for all or none.

  • Kevin Foster
    Apr 6, 2023

    This is a huge issue and basically makes the phone expansion units worthless. Staff cannot choose which lines need to ring for them, but still have visibility on the larger scope of lines that they utilize, monitor, or transfer to. It would be great if RC could comment on this "future consideration" and give a sense if this is on the roadmap.