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Status Needs more information
Categories RingCentral Web/Desktop App
Created by PCPLUS NETWORKS
Created on Sep 30, 2020

RELATED IDEAS

Play announcement "press 1" on call Queue

we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.

Benefit of such feature It's very critical to have it now or will move to another provider
Product Line RingCentral App
  • Post comment
  • Jessica Block
    Reply
    |     Aug 5, 2023

    Answering service cannot press 1 to accept call. When call is forwarded to a cell phone or answering service, a message states "Company Name", Press 1 to accept call, Press 2 to decline call. This renders the answering service useless as they can not press 1 or 2


  • intrasource admin
    Reply
    |     Apr 14, 2023

    Our call answering service cannot receive calls when the announcement is played, need to be able to disable the announcement on call queues when sending a call off to a third party

  • Mark Crameri
    Reply
    |     Oct 27, 2022

    Yes, please give the option to never play an announcement on call queue. Most phone systems do not do this by default so seems odd it is on not only by default but that you cannot turn it off at all.

  • PCPLUS NETWORKS
    Reply
    |     Apr 20, 2022

    in call Queue, we should be able to disable playing announcement on Non RC numbers, because Virtual reception service does not have capability to press 1 to accept the call.

  • Admin
    Jessica Hernandez
    Reply
    |     Apr 19, 2022

    Hello,

    Can you confirm how the agent is configured to answer calls and which devices are they using?

  • PCPLUS NETWORKS
    Reply
    |     Oct 13, 2020

    Jessica,

    you are right but it's available on user extensions only, this feature request was for QUEUEs, it's not available in QUEUES. Thanks

  • Admin
    Jessica Hernandez
    Reply
    |     Oct 13, 2020

    Hello,

    You are currently able to disable the press 1 prompt. Learn more here: https://support.ringcentral.com/article/Disable-Prompt-to-Press-1-Before-Call-Connected.html

2 MERGED

when using ring group, include option to NOT have to press 1 to answer the phone for calls from non ring central number

Merged
i do not want to have to press anything when answering the phone.
Guest over 2 years ago in RingCentral Phone 0 Needs more information
4 MERGED

Remove the need to press 1 in a call queue to receive a call

Merged
More of an inconvenience, but it would be great to not need to have to press 1 on every call, as the agents have already answered the call. Anything that can help smooth the process for the agents on the phone is a boon in my book.
Guest almost 3 years ago in RingCentral Phone 0 Needs more information