Skip to Main Content
Status Needs more information
Created by PCPLUS NETWORKS
Created on Sep 30, 2020

Play announcement "press 1" on call Queue

we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.

Benefit of such feature It's very critical to have it now or will move to another provider
Product Line RingCentral App
  • PCPLUS NETWORKS
    Apr 20, 2022

    in call Queue, we should be able to disable playing announcement on Non RC numbers, because Virtual reception service does not have capability to press 1 to accept the call.

  • Admin
    Jessica Hernandez
    Apr 19, 2022

    Hello,

    Can you confirm how the agent is configured to answer calls and which devices are they using?

  • PCPLUS NETWORKS
    Oct 13, 2020

    Jessica,

    you are right but it's available on user extensions only, this feature request was for QUEUEs, it's not available in QUEUES. Thanks

  • Admin
    Jessica Hernandez
    Oct 13, 2020

    Hello,

    You are currently able to disable the press 1 prompt. Learn more here: https://support.ringcentral.com/article/Disable-Prompt-to-Press-1-Before-Call-Connected.html

2 MERGED

when using ring group, include option to NOT have to press 1 to answer the phone for calls from non ring central number

Merged
i do not want to have to press anything when answering the phone.
Guest about 1 year ago in RingCentral Phone 0 Needs more information
4 MERGED

Remove the need to press 1 in a call queue to receive a call

Merged
More of an inconvenience, but it would be great to not need to have to press 1 on every call, as the agents have already answered the call. Anything that can help smooth the process for the agents on the phone is a boon in my book.
Guest over 1 year ago in RingCentral Phone 0 Needs more information