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Status Future consideration
Created by Guest
Created on Sep 30, 2020

Please reenable the Meetings tab in inactive users in ContactCenter.

On August 28, 2020 this feature worked. On September 20th, 2020 I noticed it gone. Why was it taken away? I opened ticket 11493484 to have this repaired but now we're being told it is a feature request. This is so weird.

This feature, that was there, allowed us to create users, get their meeting-ID and configure the meeting-id inside InContact call-center so the new agent (when they started) would be able to click a button to send a meeting request to the client on the phone. Now that work-flow is broken. Please bring this back...

Benefit of such feature Losing the feature disrupted my workflow and now I have to add new steps into the workflow to activate the user myself in order to see the Meetings Tab.
Product Line RingCentral Contact Center