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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Oct 1, 2020

Multi-Language dial-by-name in the IVR Menu

We have an IVR setup where the same choices and prompts are available in 2 languages

press 1 for English and

press 2 for French

At any time a caller can dial 9 the access the dial-by-name directory

If the users presses 1, then 9

The prompt plays in English

"Please dial the first 3 letters of the person’s first name and press the pound key. "

If the user presses 2, then presses 9

We need the prompt to say

"Please dial the first 3 letters of the person’s first name and press the pound key. "

but say it in French.

Benefit of such feature Because Canada has 2 official languages, we service clients in both French and English . We need all the prompts and greetings to be available in both languages - at the same time.
Product Line RingCentral Phone
2 MERGED

bilingual IVR voice

Merged
1 for English 2 for Spanish, etc
Cory Barnes over 2 years ago in RingCentral Admin Portal 2 Future consideration