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Multi-Language dial-by-name in the IVR Menu

We have an IVR setup where the same choices and prompts are available in 2 languages

press 1 for English and

press 2 for French

At any time a caller can dial 9 the access the dial-by-name directory

If the users presses 1, then 9

The prompt plays in English

"Please dial the first 3 letters of the person’s first name and press the pound key. "

If the user presses 2, then presses 9

We need the prompt to say

"Please dial the first 3 letters of the person’s first name and press the pound key. "

but say it in French.

  • Guest
  • Oct 1 2020
Benefit of such feature Because Canada has 2 official languages, we service clients in both French and English . We need all the prompts and greetings to be available in both languages - at the same time.
Product Line RingCentral Phone
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