RELATED IDEAS
Multi-Language dial-by-name in the IVR Menu
We have an IVR setup where the same choices and prompts are available in 2 languages
press 1 for English and
press 2 for French
At any time a caller can dial 9 the access the dial-by-name directory
If the users presses 1, then 9
The prompt plays in English
"Please dial the first 3 letters of the person’s first name and press the pound key. "
If the user presses 2, then presses 9
We need the prompt to say
"Please dial the first 3 letters of the person’s first name and press the pound key. "
but say it in French.
| Benefit of such feature | Because Canada has 2 official languages, we service clients in both French and English . We need all the prompts and greetings to be available in both languages - at the same time. |
| Product Line | RingCentral Phone |
