RELATED IDEAS
Remove the option to change outbound Caller id on App
Please allow admin to restrict users in changing their outbound caller using App. We can create a custom role to restrict outbound caller id but is only applicable on admin portal and they are still able to change it using the app.
| Benefit of such feature | Can avoid using unnecessary OB caller ID |
| Product Line | RingCentral App |
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ADMIN RESPONSEJul 6, 2023
In Custom Roles, turning off User Settings >> Outbound CallerID prevents a user from being able to change their CallerID.
Hope this helps, if you have additional questions or use cases, please comment. Thank you!
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There should be an option to turn off the agent's ability to call from a number that is attached to an inbound queue.
To put it simply, I connected a phone number to an inbound queue that I created. I want that phone number to be inbound only and not have an outbound ability. I set it up and now my agents connected to that queue have the option to call from that ...
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Already exists
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main company number to be removed as an option for the outbound caller
We have multiple callers and we assign numbers and sometimes they will accidentally call from the main number. We don't want people calling from the main number as it would eventually make it spam and people would block the main line. I'd like to ...
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Already exists
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Settings to Limit the view of Outbound Caller ID in RC app / RC for google
We have Multi Site and we assigned numbers to IVR menus but the users under that Site still can see the phone numbers and they use it as caller id. We want to have a settings to limit the view of the users that they only see their direct line or n...
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Already exists
Absolutely agree with _"The ability for a user to change their outbound caller ID should always be the responsibility of the system admins. We need a user setting that we can enable or disable a user the ability to change their outbound caller ID."_
The ability for a user to change their outbound caller ID should always be the responsibility of the system admins. We need a user setting that we can enable or disable a user the ability to change their outbound caller ID.
I agree. We would like to remove the option to change Outbound caller ID on app. It used to only show direct number and main company number and doesn't show the rest of the company numbers which are unassigned..