Skip to Main Content
Status Future consideration
Created by Guest
Created on Oct 2, 2020

Remove the option to change outbound Caller id on App

Please allow admin to restrict users in changing their outbound caller using App. We can create a custom role to restrict outbound caller id but is only applicable on admin portal and they are still able to change it using the app.

Benefit of such feature Can avoid using unnecessary OB caller ID
Product Line RingCentral App
  • Jayjay Ramos
    Dec 11, 2020

    I agree. We would like to remove the option to change Outbound caller ID on app. It used to only show direct number and main company number and doesn't show the rest of the company numbers which are unassigned..

1 MERGED

main company number to be removed as an option for the outbound caller

Merged
We have multiple callers and we assign numbers and sometimes they will accidentally call from the main number. We don't want people calling from the main number as it would eventually make it spam and people would block the main line. I'd like to ...
Renee Humes about 1 month ago in RingCentral Phone 0 Future consideration
5 MERGED

Settings to Limit the view of Outbound Caller ID in RC app / RC for google

Merged
We have Multi Site and we assigned numbers to IVR menus but the users under that Site still can see the phone numbers and they use it as caller id. We want to have a settings to limit the view of the users that they only see their direct line or n...
Daniel Enriquez over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

There should be an option to turn off the agent's ability to call from a number that is attached to an inbound queue.

Merged
To put it simply, I connected a phone number to an inbound queue that I created. I want that phone number to be inbound only and not have an outbound ability. I set it up and now my agents connected to that queue have the option to call from that ...
Julian Hamama 8 months ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

Would like to lock down users to only be able to call out from one phone number.

Merged
Would like to lock down users to only be able to call out from one phone number.
Guest 9 months ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

Restricting users to change caller ID from the app.

Merged
Restricting users to change caller ID from the app.
Charmaine Eusebio over 1 year ago in RingCentral Web/Desktop App 1 Future consideration