Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Announcement Only Extensions- Post Announcement Destination Configurable

RC currently has "announcement only" extensions available.

If you transfer a caller to the extension, it plays the announcement and then HANGS UP.

It seems to me that "Announcement Only" extensions would be much more useful if you had a choice what to do after the announcement was over instead of just HANGING UP. User should be able to configure the announcement only extension to transfer to another extension/ivr/queue after the announcement.

As an example, if I wanted to have an IVR that said:

press 1 for.. ,

2 for...,

3 for...

4 for directions to our showroom (Simply an announcement)

5 for store hours (Simply an annoucement)

Then you would define an "Announcement Only" extension that transferred back to the IVR extension after playing the announcement.

ANOTHER SCENARIO:

On an inbound call, I want to say:

1) "Thank you for calling ABC. Calls may be monitored".

2) Press x for Sales, 2 for Support .....

If the user doesn't press anything, I want the ability to only repeat line 2. Currently, I believe you can only repeat the entire IVR.

I don't think there is a "supported" way of doing this without requiring the user to press * or some other key to transfer back with the current implementation of the IVR system.

  • Frank B
  • Oct 2 2020
Benefit of such feature Would make IVR much more useful.
Product Line RingCentral Phone
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