RC currently has "announcement only" extensions available.
If you transfer a caller to the extension, it plays the announcement and then HANGS UP.
It seems to me that "Announcement Only" extensions would be much more useful if you had a choice what to do after the announcement was over instead of just HANGING UP. User should be able to configure the announcement only extension to transfer to another extension/ivr/queue after the announcement.
As an example, if I wanted to have an IVR that said:
press 1 for.. ,
4 for directions to our showroom (Simply an announcement)
5 for store hours (Simply an annoucement)
Then you would define an "Announcement Only" extension that transferred back to the IVR extension after playing the announcement.
On an inbound call, I want to say:
1) "Thank you for calling ABC. Calls may be monitored".
2) Press x for Sales, 2 for Support .....
If the user doesn't press anything, I want the ability to only repeat line 2. Currently, I believe you can only repeat the entire IVR.
I don't think there is a "supported" way of doing this without requiring the user to press * or some other key to transfer back with the current implementation of the IVR system.
|Benefit of such feature||Would make IVR much more useful.|
|Product Line||RingCentral Phone|