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Status Under review
Categories RingCentral Phone
Created by Frank Busal-1100
Created on Oct 2, 2020

Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

My understanding is that currently an IVR is coded as follows:

1) Play IVR Message

2) Await DTMF Key from caller for short period.

If no key is received, the process is repeated 3 times before the IVR "times out", and then either DISCONNECTS the call or transfers to an extension.

It would be much more usable if you configure:

1) How many times to repeat before timing out (Currently hard coded to 3)

2) How long to wait for DTMF before either timing out or repeating.

2) Provide more choices for timeout like connecting to a voicemail etc.

Benefit of such feature Allows much better flexibility of IVR.
Product Line RingCentral Phone
  • Guest
    Jan 4, 2021

    We need this option ASAP - 'press 1,2,3,4 etc or hold for operator'...

  • Guest
    Nov 11, 2020

    WE NEED THIS ASAP . About to loose a 5k customer if this does not happen soon!! How is it a big company can do this for a hurricane message. This is standard guys!!