Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension.
For example, lets say we have 10 users in a queue and 3 are away from their desk. However, one of those users forgot to set their desk phone to DND - a call comes into the queue and rings on the phone. Allow another user in the queue to pickup that call by dialing a code or pressing a button and entering the extension
|Benefit of such feature||Would allow us to avoid refused calls|
|Product Line||RingCentral Phone|