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Status Future consideration
Categories RingCentral Phone
Created by John Hynes
Created on Oct 6, 2020

Multiple Voicemail Greetings

Please provide the ability to record more than one VM greeting, ex. Standard, Out-of-Office, and Extended Absence Greetings and then the option to select each as needed. Currently, I set a Standard VM greeting but when I am out-of-the-office, I have to record a different greeting which overwrites my Standard, and then I have to re-record that when I'm back in the office, and the cycle continues. This request benefits anyone who uses Voicemail.

Product Line RingCentral Phone
  • Liza Todd
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    Feb 6, 2024

    I totally agree with this. I have never used a phone system that hasn't had this feature. Please add - I see that this has been open since 2020 - as Nike says: JUST DO IT!

  • Betty Medina
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    Oct 25, 2023

    Great idea - this would save users time from rerecording voicemail greetings. Very surprised that this basic feature is not available.

  • Shawn Pettis
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    Sep 27, 2023

    I would really like to see this feature added.

  • Eric Jacobs
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    Aug 31, 2023

    Surprised this system doesn't support this. When I was testing the Teams PBX system and considering it with RingCentral as our voice provider, I was able to do this. It would be a very useful feature to have, especially with all the call control rules we have. Setting a specific greeting to call control rules could be useful when out of the office, or even to ensure internal calls get one VM greeting, and external calls get another.

  • Eric Hall
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    Jun 29, 2023

    The ability to set an Out Of Office voicemail greeting that automatically switches back to the Standard greeting at a selectable date and time would be ideal.

  • Jerry Novak
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    Jun 8, 2023

    This feature is a must have and is seriously adversely affecting our user community. Considering other options as well since this is not progressed since Oct 2020.

  • Andy Clegg
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    Apr 5, 2023

    After more than 5 years as a customer I'm seriously considering moving away from Ring Central because they don't offer this simple but essential feature.

  • Ben Quie
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    Jan 21, 2023

    I would agree. This is a very needed addition and doesn't seem like it should be that difficult.

  • Richard Szabo
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    Dec 9, 2022

    Its really a deal breaker if this doesn't get added. I have lots of remote salespeople who hate that we lost this with the Mitel swap over. I hear about it so much i cant wait for my three years are up so i can find a UCaaS vendor that has it!

  • Cortney Hochderffer
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    Oct 6, 2022

    After 2 years (since thread posted) and multiple votes and requests this feature has not been added??? Seems like a VERY SIMPLE request...

  • Connie Childs
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    Sep 22, 2022

    Please add this feature ASAP and not just parked under "future consideration". It should have been a feature from day one.

  • Roger Hall
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    Jul 5, 2022

    I am surprised this is not an option. This should be standard for every license. The need to re-record the Voicemail greeting every time you want to change it is a HUGE waste of time. PLEASE add this feature ASAP!!!

  • Andrea Warnke
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    Jun 29, 2022

    +1000. This is an absolutely basic feature. Having one standard greeting as the default, with the option to switch in a different greeting (whether away for a month, a day, or an hour) is so standard I couldn't believe it when I learned RingCentral doesn't offer it.

  • Amber Ferratier
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    May 20, 2022

    I agree that this would be extremly helpful! We need this capabiity added!

  • Matt Shepard
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    May 19, 2022

    Please add this feature. It would save us so much time wasted on recording another voicemail every time we are in or out of touch.

  • Josh Singer
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    Apr 1, 2022

    This is such an important feature that we took for granted, given that 99% of phone companies offer it. Ring Central, PLEASE add this feature to your roadmap for this year.

  • Sherri White
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    Mar 22, 2022

    We had this feature in our previous Avaya app - and it is much preferable way to handle things. We also could set the temporary voicemail to expire without having to remember to change it back after returning from vacation or other out of office activity.

  • Guest
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    Jun 21, 2021

    We changed to ring central and I hate not having this feature as our old system did. I had no say in the system change and feel this is a big loss.


  • Ryan Nolen
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    Jun 4, 2021

    Def need this added!!!!!


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  • +24
1 MERGED

multiple voicemail greetings

Merged
Our organization currently has multiple voicemail greetings prepared for our reception desk, one for each holiday. This way we don't have to record a new voicemail greeting whenever we have a snow day or are out on holiday.
Michael Vickery over 1 year ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

A secondary custom greeting as an "away" message for vacation or extended absence

Merged
This would be useful for people who want a normal custom greeting for not being available within the same day, but instead of re-recording this normal greeting every time you go on vacation to have a custom extended absence greeting. So you can on...
Guest about 3 years ago in RingCentral Phone 0 Future consideration
17 MERGED

Select Between Multiple Voicemail Greetings

Merged
The option to record multiple voicemail greetings and easily switch between them. Specifically for an out-of-office scenario, it would be helpful to have a separate greeting users can switch to, and then switch back once they're available, instead...
Dan Beaver 8 months ago in RingCentral Web/Desktop App 0 Future consideration
2 MERGED

Voicemail Unique Greetings based on Status Setting

Merged
Another very simple Mitel feature missing with RingCentral. It sure would be nice to have real Call Handle option when changing Share Status. Out of Office, In a Meeting, Vacationing, etc. Each status setting should have custom call routing option...
Scott Crawford 10 months ago in RingCentral Web/Desktop App 0 Future consideration
2 MERGED

Status Specific Voicemails

Merged
Ability to set and save status-specific voicemail messages; in a meeting, on vacation, ect.
Blake Abig almost 2 years ago in RingCentral Integrations 0 Future consideration
2 MERGED

Add ability to set up multiple custom voicemail greetings, especially an "out of office" greeting

Merged
Currently, we only have the option to have one customized voicemail greeting. If we are out of the office for a day or a week, we have to record over the existing greeting for an out of office greeting and then when we get back from vacation, we h...
Amber Ferratier almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

Custom Voicemail

Merged
A feature where we can go in and type out what we want the voicemail to say. Ooma has this feature where if the call wasn't answered, we were able to have the voicemail let clients know everyone's extension and they can dial it depending on who th...
Guest over 2 years ago in RingCentral Phone 1 Future consideration
1 MERGED

Custom voice mail prompts

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is it possible to add options to soft Phone (would be nice for hard phones as well) to press a button not (answer or not answer) but a custom prompt like some mobile phone do to send info (in a voice prompt) like on a call currently please call ba...
Ken OConnor over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
2 MERGED

Allow multiple voicemail greetings on individual user lines

Merged
In the messages section per user, we should be able to add more greetings so that I can add a vacation message to switch to when I'm away. Going through the custom rule and changing other settings is much too involved. Every other phone system I'v...
Guest over 2 years ago in RingCentral Phone 0 Future consideration
1 MERGED

Allow customization of phone greeting that is currently unavailable.

Merged
After a caller leaves a voicemail and presses pound for more options, the greeting that they hear is not currently customizable according to RC support. We would want to customize the message below, or any other system prompts. To listen your mess...
Sasson Sarooei almost 2 years ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

Give us ability save multiple custom voicemail greetings so we can choose when on vacation

Merged
Give us ability save multiple custom voicemail greetings so we can choose when on vacation
Neal Waiser over 1 year ago in RingCentral Mobile App / RingCentral Phone 0 Future consideration