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Status Already exists
Created by Guest
Created on Oct 7, 2020

Add "share screen" option to chat/teams in new RC app

This may be the largest user complaint. "how do I share my screen with someone?" Simply put a share screen option in the chat or teams next to the video and call button. People do NOT understand the video call will do the same thing.

Make the share screen button auto start the share screen feature as well.

Yes, this is basically coping Teams. But the lack of this ONE button drives ALL of my users to Teams.

Product Line RingCentral App
  • Brett Tedeschi
    Feb 11, 2021

    Please disregard my last comment. found the 3 options.

  • Brett Tedeschi
    Feb 11, 2021

    Becky, I do not get the 3 options below for the video icon. Are these options specific to an app or version?


  • Guest
    Oct 7, 2020

    Becky, While the option is 'there' it is not visually appent enough for the 500+ users I have. If there isn't directly a share screen button, then it does not exist to them. I know this sounds a little silly, but frankly everyone has migrated over to MS Teams because it has an icon that says share screen.

    My RC rep asks all the time, how can we drive more users to use RC chat?

    Answer is add this feature. Make it more user friendly.

  • Admin
    Becky Hensley
    Oct 7, 2020

    Hey, PJ!
    Wanted to check-in, as this feature exists, although you may have some additional context you'd like to share to further detail your need.

    In the RC App, you can click on the video camera icon and be prompted to start a screen share. I've attached an image here.

    If this doesn't help, please provide us with more information so we can update this idea.