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Status Already exists
Created by Guest
Created on Oct 7, 2020

Add Switch to Video or Share Screen option to Audio calls in the new RC app

When on a audio call only, often users need to switch to a share screen mode or just start a video call or meeting. There is currently no option to do this.

Users have to disconnect, create a meeting, email meeting data to user, or other painfully slow method to switch.

Product Line RingCentral App
  • Guest
    Oct 8, 2020

    Thank you Danielle and Becky,

    Should I understand then that this feature would not be possible if users, like me, use RC Meetings still?

    thanks,

  • Admin
    Becky Hensley
    Oct 8, 2020

    Thanks for sharing this, Danielle! We were just about to pop in to share the same thing!

  • Danielle Szilli
    Oct 8, 2020

    This option is only available if you have your default video set to ring Central video. If you have it set o Ring Central Meetings it is not available

  • Guest
    Oct 7, 2020

    Here is a screen shot from myself and the other RC person I called. They are using RC classic and I have the new RC desktop app. We do not see the option.

  • Admin
    Becky Hensley
    Oct 7, 2020

    Based on this image, the option for switching would not be present if calling a number that does not support video (not a RingCentral user, number is a landline or cell only number).
    Let me know if this helps!

  • Guest
    Oct 7, 2020

    Screen shot is attached to this Idea. I have attached it to this comment as well. I only see the "hold" option where the video button should be. I have Version: 20.3.31.256 Web, 20.3.30.2377 Mac.

  • Admin
    Becky Hensley
    Oct 7, 2020

    PJ, I'm not seeing your screenshot.
    Just tested on the RC App and saw the option.
    Can you please share what you're seeing so we can troubleshoot?

  • Guest
    Oct 7, 2020

    I do not see this icon (also see my screen shot). I am using the "new" RC desktop app, not the classic which did seem to have more features.

  • Admin
    Becky Hensley
    Oct 7, 2020

    PJ, This feature does exist.
    I've shared a knowledge base article here for your review:
    https://support.ringcentral.com/article/Switch-From-Voice-Call-Video-Meeting-Using-RingCentral-App.html