Community Ideas

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Add Switch to Video or Share Screen option to Audio calls in the new RC app

When on a audio call only, often users need to switch to a share screen mode or just start a video call or meeting. There is currently no option to do this.

Users have to disconnect, create a meeting, email meeting data to user, or other painfully slow method to switch.

  • Guest
  • Oct 7 2020
  • Already exists
Product Line RingCentral App
  • Attach files
  • Guest commented
    8 Oct, 2020 06:46pm

    Thank you Danielle and Becky,

    Should I understand then that this feature would not be possible if users, like me, use RC Meetings still?

    thanks,

  • Admin
    Becky Hensley commented
    8 Oct, 2020 06:32pm

    Thanks for sharing this, Danielle! We were just about to pop in to share the same thing!

  • Danielle Szilli commented
    8 Oct, 2020 05:50pm

    This option is only available if you have your default video set to ring Central video. If you have it set o Ring Central Meetings it is not available

  • Guest commented
    7 Oct, 2020 10:42pm

    Here is a screen shot from myself and the other RC person I called. They are using RC classic and I have the new RC desktop app. We do not see the option.

  • Admin
    Becky Hensley commented
    7 Oct, 2020 07:27pm

    Based on this image, the option for switching would not be present if calling a number that does not support video (not a RingCentral user, number is a landline or cell only number).
    Let me know if this helps!

  • Guest commented
    7 Oct, 2020 06:24pm

    Screen shot is attached to this Idea. I have attached it to this comment as well. I only see the "hold" option where the video button should be. I have Version: 20.3.31.256 Web, 20.3.30.2377 Mac.

  • Admin
    Becky Hensley commented
    7 Oct, 2020 06:12pm

    PJ, I'm not seeing your screenshot.
    Just tested on the RC App and saw the option.
    Can you please share what you're seeing so we can troubleshoot?

  • Guest commented
    7 Oct, 2020 05:14pm

    I do not see this icon (also see my screen shot). I am using the "new" RC desktop app, not the classic which did seem to have more features.

  • Admin
    Becky Hensley commented
    7 Oct, 2020 05:07pm

    PJ, This feature does exist.
    I've shared a knowledge base article here for your review:
    https://support.ringcentral.com/article/Switch-From-Voice-Call-Video-Meeting-Using-RingCentral-App.html