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Status Implemented
Categories RingCentral Phone
Created by Guest
Created on Oct 7, 2020

Option to always enter Do Not Disturb mode when in a meeting for new RC app.

Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off this mode manually every time a user enters and then is done with a meeting.

But all my users agree they would like a feature that auto puts them in DND when they are in a meeting for them.

Product Line RingCentral Phone
  • ADMIN RESPONSE
    May 19, 2023

    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.

    There is a an on/off option available for enablement.

    If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239

  • Andy Kheir
    Reply
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    May 19, 2023

    The "solution" has ignored the initial request - for when a user is busy in the OUTLOOK CALENDAR. NOTE - This idea is merged. When using, Teams, Skype, RC, or any type of in-person meeting, not having your phone ring is an important concept. With Outlook integration, having a unified 'BUSY' presence with the option to have an automatic DND is actually not an unreasonable ask. Please flag this idea as still unresolved, or unmerge the other related suggestions.

  • Jonathan Rauscher
    Reply
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    Mar 8, 2023

    All of this support and the RC team still hasn't gotten to this? C'mon now.

  • Nikki Aragon
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    Dec 13, 2022

    If using the Ring Central and MS Teams integration, there should be a way for the statuses to match without having to change both of them to DND for example.

  • Shawn Woodring
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    Sep 26, 2022

    Seems like an easy fix, there should be an option that "Busy" also mean "DND" that way if you have something on your calendar (meeting, in the office or an appointment outside the office) your extension will not ring.

  • Marshall Christopherson
    Reply
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    Sep 1, 2022

    While you are at it, It would be extremely helpful if the Microsoft Status and the RingCentral status could match all of the time. Not just when in a scheduled meeting, but impromptu Teams calls too. I'm on a RingCentral call and someone calls me on Microsoft Teams and vice versa.

  • David Koch
    Reply
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    Jun 15, 2022

    PLEASE add this feature! Seems so easy to implement, yet so critical to doing business undistracted.

  • Tim Powell
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    Mar 3, 2022

    Yes, yes, yes! I was just in a zoom meeting and 3 calls came in in 5 minutes. I never actively thought about how there's no Auto-DND but this needs to be a feature!

  • Jake Biddlecome
    Reply
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    Feb 28, 2022

    I love that RingCentral claims it's an intended feature to receive phone calls during meetings, but I don't understand why those rings need to be at full volume while you have earphones in. This app has always been such a mess.

  • Bradley Bristow-Stagg
    Reply
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    Nov 3, 2021

    How does this not have more votes? This is essential and pretty straight forward.

  • Kelly Cote
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    Jul 29, 2021

    YES! Please add this functionality.

  • Guest
    Reply
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    Jul 22, 2021

    Not just a RC meeting, but it should also query if Outlook status is in a meeting/do not disturb/busy, the RC status for that user should switch to do not disturb.

  • Greg Putman
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    Jun 25, 2021

    Agreed this is absolutely necessary. I have users that are manually dialing into Meeting using the phone app so that their phone doesn't ring while they are in a meeting, but this should be a simple fix to add a toggle to allow this functionality to be enabled or disabled depending on the users preference. Not sure who's bright idea it was to just change it, but Please give us a toggle or change this back.

  • Alex Concepcion
    Reply
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    Jun 11, 2021

    This is by far the most frustrating thing about RingCentral. The call waiting feature or mute notifications while on the call should be the top priority for your service. It is infuriating that my reps are getting a call ringing in their ears while speaking to anyone including our clients that can hear this. Very unprofessional. If this is not fixed soon we will have to find a new solution.

  • Shawn Leathers
    Reply
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    May 12, 2021

    I'm a brand new user as of May 2021 and on hold with tech support about this issue. I have been on hold for 48 mins now. Fix this issue, if I see another RC person say this is not a bug I will have to log tickets till the queue blows up. Please fix thisl

  • Tyler Kocheff
    Reply
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    Feb 18, 2021

    This is super frustrating. Problem with manually setting to DND is having to remember to turn if off after, which is often forgotten after a meeting, causing a user to miss all calls. +1 for this feature to be prioritized. RC allows a user's status to change automatically to "In a meeting" but that unfortunately still lets calls through which interrupt the meeting.

  • Edward Huels
    Reply
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    Nov 3, 2020

    According to this community post https://community.ringcentral.com/questions/90562/ignore-calls-during-meeting.html, RC used to do this. I don't know why this feature would be removed. We just migrated to RC and using Softphone as primary instead of Deskphones. Having your computer ring while on a meeting is extremely distracting. Can't vote this idea up enough.

  • +105
113 MERGED

When using RingCentral Video, make phone DND

Merged
When we are in a current RingCentral Video meeting, which is controlled through the RingCentral desktop application, automatically adjust presence to Do Not Disturb. Currently, we must manually change to DND before entering a meeting and then turn...
Chris Redmond Ext 1147 over 2 years ago in RingCentral Video / RingCentral Web/Desktop App 5 Implemented
19 MERGED

When on phone call automatically disable notification sounds (new message notifications, etc)

Merged
When a user is on a phone call, it would be of great help if all notifications could automatically be muted until the phone call is over. Basically the equivalent of being in Do Not Disturb status until the phone call is ended. Our office is very ...
Megan Brauner over 2 years ago in RingCentral Phone 3 Implemented