Allow option to remove call queue managers from receiving call queue notifications

Hi all, as Alex said you can configure notifications to only send notifications to specified emails and you can enter multiple email addresses separated by semi colon. I confirmed with our call queue product manager that this workaround will be how this request is addressed.

On the voicemail configuration, you can select 'Managers and Specified Emails' or 'Specified Emails Only'. I want to give regional managers the ability to manage all of their offices call queues. But I don't want to have every single queue voicemail notification go to these regional managers.

If I select 'Managers and Specified Emails' I want to be able to turn on and off specific managers from receiving the notification.

Right now, I have to select 'Specified Emails Only' and manually type in all of the users that I have already selected as 'Messages' access managers for the queue.

Setting up RingCentral for the first time and absolutely blown away that this is not an option. Voicemails to a shared ring group should go to a shared location - insane that it goes to a manager (who, unless it's a very small team, probably isn't the one dealing with voicemails anyway) and that you can't disable it.

Rylie,

You got my hope up. I thought this was finally solved, but it's not.

We want managers to not get email but the specified email for the queue to get the emails.

This is not possible with current settings.

Rylie, thanks for the note but this is not the request. We need more granular control, not the all or nothing option you are describing that is already available. I do see the option to add additional emails for alerts in the queue but it's still all or nothing for the managers and any additional emails designated. Instead, I want to be able to opt each manager in or out of notifications separately per their preference. So far I have gotten around this by opting everyone out of notifications in the queue, and adding notifications on the message only box that I'm routing the message to. But ideally, the control would be available in the queue, so that my queue managers could manage it themselves easily.

Hello-

what I would like to see are those same options available to anyone we have assigned as a Manager to the queue- we are receiving notifications doubled/ sometimes tripled when we have a destination for all of the needed notifications- but we also need all of our management Team to be able to manage our queues-but to limit these notifications from going directly to them

My screen looks different. It has a section for the Call Queue Manager. And from what I can tell I have to have a manger. So if I uncheck the option to not get voicemail notifications, no one gets it. I want the user listed in the Email section to get the messages but not the manager

@Admin - the screenshot you have posted is different to what my admin portal looks like. I'm in the UK if that makes any difference. I have no option to untick the manager's email address

If you uncheck that, then how do you get VMs to go to others?

Hello,

This feature is available. You have to uncheck the permission through your admin web portal. Please check this link to know more https://support.ringcentral.com/article/How-to-edit-the-department-hours-messages-and-notification-settings-of-a-department.html.

This is definitely a need for us. Posting to bump this, if possible...

There are several ideas for this.

CUSTCOM-I-524 , CUSTCOM-I-1081

Here to request this as well, I am shocked that there isn't an advanced settings option per queue.