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Status Will not implement
Categories RingCentral Phone
Created by Guest
Created on Oct 8, 2020

Allow option to remove call queue managers from receiving call queue notifications

When adding a manager to a call queue from an existing user account in RingCentral, I would like to be able to have the option to remove them from receiving notifications (Voicemails, Faxes, SMS, etc). Currently, there is no way to do this.

Product Line RingCentral Phone
  • Admin
    Jessica Hernandez
    Apr 19, 2022

    Hi all, as Alex said you can configure notifications to only send notifications to specified emails and you can enter multiple email addresses separated by semi colon. I confirmed with our call queue product manager that this workaround will be how this request is addressed.

  • Alex Janes
    Feb 16, 2022

    On the voicemail configuration, you can select 'Managers and Specified Emails' or 'Specified Emails Only'. I want to give regional managers the ability to manage all of their offices call queues. But I don't want to have every single queue voicemail notification go to these regional managers.

    If I select 'Managers and Specified Emails' I want to be able to turn on and off specific managers from receiving the notification.


    Right now, I have to select 'Specified Emails Only' and manually type in all of the users that I have already selected as 'Messages' access managers for the queue.

  • Guest
    Aug 19, 2021

    Setting up RingCentral for the first time and absolutely blown away that this is not an option. Voicemails to a shared ring group should go to a shared location - insane that it goes to a manager (who, unless it's a very small team, probably isn't the one dealing with voicemails anyway) and that you can't disable it.

  • Cliff Garstka
    Aug 11, 2021

    Rylie,

    You got my hope up. I thought this was finally solved, but it's not.

    We want managers to not get email but the specified email for the queue to get the emails.


    This is not possible with current settings.

  • Elyse Watts
    Aug 6, 2021

    Rylie, thanks for the note but this is not the request. We need more granular control, not the all or nothing option you are describing that is already available. I do see the option to add additional emails for alerts in the queue but it's still all or nothing for the managers and any additional emails designated. Instead, I want to be able to opt each manager in or out of notifications separately per their preference. So far I have gotten around this by opting everyone out of notifications in the queue, and adding notifications on the message only box that I'm routing the message to. But ideally, the control would be available in the queue, so that my queue managers could manage it themselves easily.

  • Guest
    Aug 6, 2021

    Hello-

    what I would like to see are those same options available to anyone we have assigned as a Manager to the queue- we are receiving notifications doubled/ sometimes tripled when we have a destination for all of the needed notifications- but we also need all of our management Team to be able to manage our queues-but to limit these notifications from going directly to them

  • Guest
    Aug 6, 2021

    My screen looks different. It has a section for the Call Queue Manager. And from what I can tell I have to have a manger. So if I uncheck the option to not get voicemail notifications, no one gets it. I want the user listed in the Email section to get the messages but not the manager

  • Guest
    Aug 6, 2021

    @Admin - the screenshot you have posted is different to what my admin portal looks like. I'm in the UK if that makes any difference. I have no option to untick the manager's email address

  • Guest
    Aug 6, 2021

    If you uncheck that, then how do you get VMs to go to others?

  • Rylie Perrault
    Aug 6, 2021

    Hello,


    This feature is available. You have to uncheck the permission through your admin web portal. Please check this link to know more https://support.ringcentral.com/article/How-to-edit-the-department-hours-messages-and-notification-settings-of-a-department.html.

  • Benjamin Johnson
    Jun 2, 2021

    This is definitely a need for us. Posting to bump this, if possible...

  • Cliff Garstka
    May 7, 2021

    There are several ideas for this.

    CUSTCOM-I-524 , CUSTCOM-I-1081

  • aaron haley
    Mar 30, 2021

    Here to request this as well, I am shocked that there isn't an advanced settings option per queue.

2 MERGED

Have an option for the call queue manager not receive notifications, instead it goes to an alternate email address

Merged
As a manager of a call queue, I am receiving message notifications even though there is a dedicated email address that is set up for this purpose
Guest over 1 year ago in RingCentral Phone 1 Will not implement
1 MERGED

Call Queue (to remove Manager’s email address under notifications)

Merged
The ony way we can remove the manager's email address under notifications is to remove the managers under the user details. Requesting for the option to customize the email address of the managers instead of automatically sending them email notifi...
Guest about 1 year ago in RingCentral Admin Portal 0 Will not implement
1 MERGED

Option to disable notifications for call queue managers/full access users

Merged
I've configured a call queue for our a particular team. They are requesting that the full-access managers of the call queue to not receive notifications of missed calls, text messages, or voicemails. They want the notifications to only go to a ema...
Guest 12 months ago in RingCentral Admin Portal 0 Will not implement
1 MERGED

Option to stop the manager of a call queue getting the notification emails

Merged
As the manager of a call queue I receive a notification email when there is a missed call, voicemail, etc. I would like the option to disable these emails and have them sent to an alternative email address
Guest 11 months ago in RingCentral Admin Portal 1 Will not implement
3 MERGED

Remove call queue manager's email as one of the receiving voicemail email.

Merged
I need to assign voicemails to an email outside of the assigned managers of the queue. I do not want the emails to go to the managers.
Guest over 1 year ago in RingCentral Phone 1 Will not implement
2 MERGED

Option for queue managers to not get notifications

Merged
I've had to delete my queue managers because they don't want the notification emails, they are supposed to go to a seperate mailing list, not the person managing the members.
Guest over 1 year ago in RingCentral Phone 1 Will not implement
3 MERGED

Turn off call queue notification emails

Merged
When you add a user to a call queue, the user gets an email notification stating "they have been added." We'd like the option to turn that off since we edit our call queues quite frequently so users are bombarded with emails.
Jaclyn Sorbo over 1 year ago in RingCentral Web/Desktop App 2 Will not implement