RELATED IDEAS
Call waiting for queue calls
There should be an ability to have call waiting for queue calls as using an IVR with set queues is the easiest way of having an overall system and using simultaneous rings for the same phone number that's a direct line vs using a queue for the IVR is a laborious set up process and tends to complicate a phone system for businesses and the customers.
| Product Line | RingCentral Phone |
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ADMIN RESPONSEJun 1, 2023
Hello all, wanted to share this video with you, to see if it matches your needs!
It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.
After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.
If this meets your needs, please let us know. We have also included the KB article.
https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68
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MERGED
1
MERGED
Please allow a 'call-waiting' option in simultaneous queues
Merged
Please allow call queues configured for simultaneous ringing to have call-waiting, as in, allow a user currently on a call to see the next incoming call and determine what to do with it. Particularly in short staff or busy situations it is prefera...
0
Planned
1
MERGED
Call Queue: Allow option to ring if already on a call
Merged
Would like an OPTION (not an always on or always off) setting per call queue to allow the calls to ring thru even if you are on another call. This will help with some calling SLA where we must pick up the phone within a certain amount of time.
0
Planned
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MERGED
Allow Call Queue Members to see additional incoming calls when on the line
Merged
Not all companies that use Ring Central use it for Call Center purposes and call queues seem to be structured around a Call Center function, rather than for general businesses. For example, if I want three people to be able to pick up incoming cal...
1
Planned
We are experiencing issues with the phone app. My employees are not receiving alerts/notifications when there is an incoming call and they are already on the phone. They could be on the phone with a client and someone could be calling but no alert or notifications pops up, the phone does not ring alerting them of a new call incoming. Company is TransPro Logistics Inc, contact number is 586 565 1659. Email address: operations@transprologisticsinc.com. Thank you!
What happens if all monitored users are on active queue calls?
Hello, this does not help those users using the physical T46S or T54W phones. This is crucial for us to get this situated. We need our receptionist to handle more than 1 call at a time. The Intermedia company allows for multiple calls coming in to be seen with each user even with call groups assinged.
The fact this feature is not included for Essentials plans and that even when included does not beep or give some kind of notification the person can hear is Extremely disappointing. I cannot emphasize that enough. This product clearly is not designed with small businesses in mind. If it is not added soon, we will be looking into other phone providers.
This is so close but not quite there.
This basically ignores people that use physical phones.
And the option to ring if users that im monitoring rings is also close but I don���t want my phone to ring for everyone I put in HUD. Only this call queue.
Thanks
Travis Hill
while in a call que, I need all users to see incoming calls while on a active call. I need internal users to see other internal users calling direct extensions.
I'm trying to replicate a 40 year old AT&T hardline system. If the first line is busy and someone calls, it'd ring over to a 2nd line. Our main secretary could put first line on hold and answer 2nd, or a second phone could pick up the 2nd caller/line. In order to have 2 physical phones, I need 2 users. I was told a "call queue" was the way to have both phones ring at once, but I'm discovering the second caller doesn't ring our main secretary's phone if they are on a line with another caller. I'm not trying to do anything fancy, just something every old-fashioned analog hard line phone at a small business would have had decades ago. How is this not possible? How has this sat for 2 and a half years?
This is a pretty basic feature for a phone system, why isn't it available on our standard package? We don't need any of the other feature of the premium or ultimate packages.
Hi all, this feature is available in our Admin Portal. This excludes Standard and Essential Plan, and you might want to check with your Account Manager if this feature is unavailable on your end.
Check this link to learn more https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
Thank you!
I have had multiple customers now request for the receptionist to receive a call waiting beep. This has been planned for 2 and a half years. Is there any time frame on this?
The lack of this feature heavily affects our business.
Any idea on when this will be implemented? Given the status is "Planned" I would assume it should be soon. What can we do in the meantime in order to not miss calls?
Why is this not done yet?? I see comments back to 2021. This is seriously 40 year old technology not available in 2023.
Need this YEARS AGO!
Cannot believe this feature isn't already available. To be honest, would not have migrated from the Mitel platform when requested if we knew this feature was not available. What business would not need this?
The ability to answer multiple que calls is essential to our business, so I hope that this will become available soon!
We really need this!
Any update on this request?
I was advised by RC support that this feature could be available by the end of this quarter. It would be a toggle option within each call queue. This would be huge help to our operation. Please update on status.
Any update on this?
The only way to get this feature now is to use a regular extension configured as a 'ring group'. It is cumbersome, and restricted to physical devices or the RC Phone App only.