RELATED IDEAS
Call waiting for queue calls
There should be an ability to have call waiting for queue calls as using an IVR with set queues is the easiest way of having an overall system and using simultaneous rings for the same phone number that's a direct line vs using a queue for the IVR is a laborious set up process and tends to complicate a phone system for businesses and the customers.
| Product Line | RingCentral Phone |
1
MERGED
Please allow a 'call-waiting' option in simultaneous queues
Merged
Please allow call queues configured for simultaneous ringing to have call-waiting, as in, allow a user currently on a call to see the next incoming call and determine what to do with it. Particularly in short staff or busy situations it is prefera...
0
Planned
1
MERGED
Call Queue: Allow option to ring if already on a call
Merged
Would like an OPTION (not an always on or always off) setting per call queue to allow the calls to ring thru even if you are on another call. This will help with some calling SLA where we must pick up the phone within a certain amount of time.
0
Planned
8
MERGED
Allow Call Queue Members to see additional incoming calls when on the line
Merged
Not all companies that use Ring Central use it for Call Center purposes and call queues seem to be structured around a Call Center function, rather than for general businesses. For example, if I want three people to be able to pick up incoming cal...
1
Planned
This is a pretty basic feature for a phone system, why isn't it available on our standard package? We don't need any of the other feature of the premium or ultimate packages.
Hi all, this feature is available in our Admin Portal. This excludes Standard and Essential Plan, and you might want to check with your Account Manager if this feature is unavailable on your end.
Check this link to learn more https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
Thank you!
I have had multiple customers now request for the receptionist to receive a call waiting beep. This has been planned for 2 and a half years. Is there any time frame on this?
The lack of this feature heavily affects our business.
Any idea on when this will be implemented? Given the status is "Planned" I would assume it should be soon. What can we do in the meantime in order to not miss calls?
Why is this not done yet?? I see comments back to 2021. This is seriously 40 year old technology not available in 2023.
Need this YEARS AGO!
Cannot believe this feature isn't already available. To be honest, would not have migrated from the Mitel platform when requested if we knew this feature was not available. What business would not need this?
The ability to answer multiple que calls is essential to our business, so I hope that this will become available soon!
We really need this!
Any update on this request?
I was advised by RC support that this feature could be available by the end of this quarter. It would be a toggle option within each call queue. This would be huge help to our operation. Please update on status.
Any update on this?
The only way to get this feature now is to use a regular extension configured as a 'ring group'. It is cumbersome, and restricted to physical devices or the RC Phone App only.
another FR
Any updates on this?
I agree. At our company we like to at least answer all queue calls and put them on hold (let's them know we are aware of their presence). And/or put a coworker out on the field calling in, on hold to get to customers calling in. An audible alert would be preferable.