Share your ideas with us
There should be an ability to have call waiting for queue calls as using an IVR with set queues is the easiest way of having an overall system and using simultaneous rings for the same phone number that's a direct line vs using a queue for the IVR is a laborious set up process and tends to complicate a phone system for businesses and the customers.
|Product Line||RingCentral Phone|
This is a pretty basic feature for a phone system, why isn't it available on our standard package? We don't need any of the other feature of the premium or ultimate packages.
Hi all, this feature is available in our Admin Portal. This excludes Standard and Essential Plan, and you might want to check with your Account Manager if this feature is unavailable on your end.
Check this link to learn more https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
I have had multiple customers now request for the receptionist to receive a call waiting beep. This has been planned for 2 and a half years. Is there any time frame on this?
The lack of this feature heavily affects our business.
Any idea on when this will be implemented? Given the status is "Planned" I would assume it should be soon. What can we do in the meantime in order to not miss calls?
Why is this not done yet?? I see comments back to 2021. This is seriously 40 year old technology not available in 2023.
Need this YEARS AGO!
Cannot believe this feature isn't already available. To be honest, would not have migrated from the Mitel platform when requested if we knew this feature was not available. What business would not need this?
The ability to answer multiple que calls is essential to our business, so I hope that this will become available soon!
We really need this!
Any update on this request?
I was advised by RC support that this feature could be available by the end of this quarter. It would be a toggle option within each call queue. This would be huge help to our operation. Please update on status.
Any update on this?
The only way to get this feature now is to use a regular extension configured as a 'ring group'. It is cumbersome, and restricted to physical devices or the RC Phone App only.
Any updates on this?
I agree. At our company we like to at least answer all queue calls and put them on hold (let's them know we are aware of their presence). And/or put a coworker out on the field calling in, on hold to get to customers calling in. An audible alert would be preferable.