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Status Under review
Created by Guest
Created on Oct 9, 2020

Check Users Status on Call Queue

Would like to back track status of the users in Analytics Live Reports in the past few days to see how long they are on "available", "busy", and "unavailable"

Product Line RingCentral Analytics
  • Mike Burnett
    Jul 9, 2021

    This would be a great feature for managers of phone queues. I would have thought that this would have already been part of the reporting.