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To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.
Would like to back track status of the users in Analytics Live Reports in the past few days to see how long they are on "available", "busy", and "unavailable"
This is critical!
This would be a great feature for managers of phone queues. I would have thought that this would have already been part of the reporting.