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It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.
Thank you for your feedback. Your need has been addressed.We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features an advanced calendar with an ability to set your work days, as well as filter data by business and after hours.
Learn more about LOB Analytics here:
Refer User Guide
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-RingCentral Analytics Team
I am really not sure why this isn't a feature. The Reports are not usable without being to obtain data from only when the user's business hours are in play. How can you display a % Missed when calls are coming in when the user is off work?
Incredible that this does not already exist
I would love to have this. Please help businesses have this information available.
I'm surprised there isn't more interest in this idea. Often, we are only concerned with Queue performance during our business hours, not outside. This is especially frustrating considering that RC labels these calls as Abandoned even if the caller leaves a Voicemail.