Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Filter non-business hours out of RingCentral Analytics Portal reports

It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.

  • Guest
  • Oct 13 2020
Product Line RingCentral Analytics
  • Attach files
  • Guest commented
    24 Aug 07:12pm

    Incredible that this does not already exist

  • Saraq Barcarolo commented
    25 May 09:59pm

    I would love to have this. Please help businesses have this information available.

  • Josh Palmer commented
    22 Jan 04:51pm

    I'm surprised there isn't more interest in this idea. Often, we are only concerned with Queue performance during our business hours, not outside. This is especially frustrating considering that RC labels these calls as Abandoned even if the caller leaves a Voicemail.