RELATED IDEAS
User group access call log of the same user group
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I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
| Product Line | RingCentral App |
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User Groups - Group Admin should only see call logs and recordings of their own group
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Background Our Sales department requires access to the call logs, recordings and other statistics to perform various checks and run analysis. Within our sales department, we have multiple sale groups and each group is headed by a group manager. As...
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Future consideration
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Call Log for specific Ext.
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Imagine if you have such a big company in RingCentral with potential security call logs. You have some coaches that need to listen and provide better customer service for your employees and you would like to grant them Call Log Role to specific Ex...
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Future consideration
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I vote for this feature be implemented in our RC Office to allow managers or group of users to access call logs/recordings for their own group.
I'm specifically voting for the ability to allow managers access to the call recordings for their group (not just the call log, which is already possible.) Honestly, it's ridiculous that this not already an option. My old phone system had this ability since 2015.
The necessity here is that multiple managers will need to have access to their group call log while not allowing access to the entire company call log in which higher management does not want others 'browsing', so 9212 falls short.
Create a User Group to allow the group manager to access the call logs for group members. https://support.ringcentral.com/article/9212.html