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Status Future consideration
Created by Bojan Tomas
Created on Oct 14, 2020

User group access call log of the same user group

  • I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.

Product Line RingCentral App
  • Bojan Tomas
    Reply
    |
    Jan 19, 2024

    Came back in 2024 to see the status of the feature request created in Oct 2020! :(

  • 1505 Aaron Van Wormer ATL 550
    Reply
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    Jan 11, 2024

    How is this not already a feature? Under user groups it says it is. But is not functioning. So either a person can listen to all call recordings or none? see all call logs or none? The person at the front desk managing one user can go back and listen to the CEO's phone calls with lawyers? .... This needs to be implemented immediately.

  • Jorge Mico
    Reply
    |
    Oct 18, 2023

    Related Request: Site Admin Should Only Access Their Site's Call Log and Recordings

    Significance: To avoid breech of confidentiality, it is a must to have a feature to only allow Site Admin to access call logs and recordings to where they are assigned.


  • Blaise Emmanuel Honba Mbena
    Reply
    |
    Jul 12, 2023

    Allow the User group manager to view only the call logs and Performance reports only for the assigned user group.
    The User group Admin should see no data while waiting for the performance report to be updated, instead of seeing for the entire company.

  • Benedict Astrologo
    Reply
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    Aug 4, 2022

    I vote for this feature be implemented in our RC Office to allow managers or group of users to access call logs/recordings for their own group.

  • Ray Caprio
    Reply
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    Aug 3, 2022

    I'm specifically voting for the ability to allow managers access to the call recordings for their group (not just the call log, which is already possible.) Honestly, it's ridiculous that this not already an option. My old phone system had this ability since 2015.

  • Justin Mead
    Reply
    |
    Apr 13, 2022

    The necessity here is that multiple managers will need to have access to their group call log while not allowing access to the entire company call log in which higher management does not want others 'browsing', so 9212 falls short.

  • George Gary
    Reply
    |
    Mar 21, 2022

    Create a User Group to allow the group manager to access the call logs for group members. https://support.ringcentral.com/article/9212.html

1 MERGED

Give ability to for a team manager to gain Call Logs limited to their team

Merged
Give ability to for a team manager to gain Call Logs limited to their team
Rafael Umali about 2 years ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

Allow access for specific users or groups to access specific users or groups performance reports.

Merged
I have support queue managers who would greatly benefit to see detailed call logs made to or sent from the queue, but giving them access gives access to all company calls.
Gordon Wong almost 2 years ago in RingCentral Analytics 1 Future consideration
1 MERGED

Call Log for specific Ext.

Merged
Imagine if you have such a big company in RingCentral with potential security call logs. You have some coaches that need to listen and provide better customer service for your employees and you would like to grant them Call Log Role to specific Ex...
Guest over 2 years ago in RingCentral Admin Portal 0 Future consideration
29 MERGED

User Groups - Group Admin should only see call logs and recordings of their own group

Merged
Background Our Sales department requires access to the call logs, recordings and other statistics to perform various checks and run analysis. Within our sales department, we have multiple sale groups and each group is headed by a group manager. As...
Preet Sandhu almost 3 years ago in RingCentral Admin Portal 0 Future consideration