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Status Implemented
Created by Guest
Created on Oct 14, 2020

Task functionality

RC - formerly Glip - has a task functionality

in the version 20.3.20 users were able to see their messages specific to that task in a right-hand side window in the RC app.

users in 20.4.xx no longer can. the messages are just in the main window with all the other messages for that team.

is there no way for users in the 'newer' version to see the messages for a specific task in a separate side window or view?

Product Line RingCentral App
  • Admin
    Jessica Hernandez
    Apr 21, 2021

    Task replies and commenting is available as of 4/14 VERSION 21.2.10.

  • Admin
    Jessica Hernandez
    Mar 5, 2021

    The ability to comment on tasks is coming to the new app. Plan is end of Q2!

  • Trent Dougherty
    Mar 5, 2021

    @jessica, exactly as Holliday described.

    PLEASE add this feature (FIX) before our users are forced to upgrade to the new App.

    This isn't just a "nice-to-have"; it will DESTROY the way we use Glip.

  • Cursive Media
    Mar 5, 2021

    @jessica we need to be able to comment on the task with a comment that is associated with the task.

    I am still able to have the old RC on my phone and you can see here that it has an area where you can reply. On the desktop you could click on the task and then on the right hand side you could comment on the task as well.

    The issue with the new version is that you cannot do that so your comments to the task are really lost and when you work with large teams it gets confusing.

  • Admin
    Jessica Hernandez
    Mar 4, 2021

    Hello,

    In the new app, you can view the conversation a task originated in by hovering over "Posted In" and selecting the message bubble icon for show conversation.



    If this isn't what you mean in your idea, please clarify!

    Thanks

  • Guest
    Feb 3, 2021

    The fact they didn't build this out in the new app, and no the old classic app is sunsetting, is a complete joke. I can't stand this company, they push out updates constantly, nothing ever works with their software (because they are constantly updating and tinkering with everything).

8 MERGED

Comment on a task

Merged
This was available in Glip Classic and is now gone. Ridiculous.
Cursive Media over 1 year ago in RingCentral Web/Desktop App 3 Implemented
1 MERGED

the new version does not yet have all the feature from the classic version specially in tasks management. Please allow me to use task like the old classic version, coz all my work depends on the tasks that our team has created and updated.

Merged
the new version does not yet have all the feature from the classic version specially in tasks management. Please allow me to use the old classic version, coz all my work depends on the tasks that our team has created and updated.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Implemented