RELATED IDEAS
Desk phone to ring first before app
Currently, the app rings at the same time as the desk phone. You set the desk phone to sequentially ring after the app but not before. I prefer the desk phone to ring first for a couple of rings, then the app on my cell phone would be called.
| Product Line | RingCentral Phone |
7
MERGED
8
MERGED
11
MERGED
6
MERGED
7
MERGED
27
MERGED
Allow RC Phone app on mobile devices to be set to ring AFTER deskphones
Merged
Give the RC Phone app for mobile devices the ability to be set to ring AFTER a desk phone. Some users would prefer the ability to tell their desk phone to ring a few times first, before the call is then sent to the app on their mobile phone. This ...
1
Implemented
16
MERGED
Allow Call Handling Reordering Where the Physical Phone can Ring Prior to Desktop & Mobile
Merged
Only a small subset of our users will ever use the desktop app or mobile app. We would like to see the option for the desktop phone to have highest priority in sequential ring then move on to desktop or mobile if they are not at their desk. Right ...
2
Implemented
2
MERGED
Option to Ring on other call forwarding before the app
Merged
I would like a phone to ring first to an existing desk top phone, and second to the mobile app - I'm not seeing that I can do this.
I already have them to ring at the same time. I would like a sequence, with the desktop phone ringing first, and t...
2
Implemented
7
MERGED
Jared, no problem, thanks for the vote.
Jennifer, thanks for the info, I've added my vote to the other idea, and hope that others do as well. The main description of this idea pretty explicitly described the issue I'm looking at, so I'm disappointed that the two are separated.
Hey @Keith Cocking, my bad, I misunderstood what you were saying. Agreed, it would be really nice to separate the two apps! I added my vote!
Hey @Kieth and B&B, you are looking at the different features. Your request is not yet available. Please add your vote here https://ideas.ringcentral.com/ideas/CUSTCOM-I-1620. We appreciate your patience in this matter.
Trash. I am so tired of the desk phone ringing and my cell APP when I am at my desk. Drives me out of my mind. RC should not consider this implemented.
Jared and Jennifer, thanks for checking in, but maybe I need to be more specific. I can see that you can separate the hard phone (desk phone) and app separately, but I am looking for the ability to separate the desktop app (RingCentral Phone) and the mobile app. When I am sitting at my desk using my softphone, I do not want the RingCentral Phone desktop app and the mobile app to ring simultaneously. See the attached screenshot for what I'm looking at.
Hey Jared! Thank you so much for your help in sharing the information. We appreciate you a ton!
Hey guys, you CAN set the hard phone and the mobile app to ring separately!
You (or your admin) just has to select "Ring in Order" instead of "Ring all at once" in the "Call Forwarding and Voicemail" settings area where you re-order them. ;-)
That's a good step, but as others have already noticed you still need to separate the desktop and mobile apps - I do not need calls ringing on my cell phone app when I am sitting at my desk, super annoying!
This is great! Now if you could get the desktop app and mobile app to ring separately it would be perfect!
I want my computer to ring first, then my cell. I don't need my cell going off every time I get a call when I'm at my desk.
Hi all, this feature is now available. Check this link to learn more https://support.ringcentral.com/mvp/phone/call-handling-forwarding/rearranging-ring-order-of-numbers-devices.html#desktop-web. Thank you!
And suddenly, it appears that this feature has been implemented?
All I can say is, as of right now, I can move our Yealink hard phones to position #1 in the ring order...
Yay!!!
This is NECESSARY! I have to use my personal cell phone at work, and it annoys me that my desk phone (which actually is company property) doesn't ring first. ANNOYING!
very important feature to have , some users need deskphone as primary
This gets my vote. Please implement ASAP. Seems silly that it hasn't been address even though people have been asking for 2 years now.
This was something I noticed when testing RingCentral. We go live later this month and I plan on asking about it in our live training session tomorrow. Fingers crossed this becomes an option soon!
+1 This NEEDS attention - this is an everyday situation that should be a standard feature
+1 please implement
Another bump.
There was some recent activity over here: https://community.ringcentral.com/questions/89714/ring-desk-phone-before-desktopmobile-app.html so clearly this is an item that needs IMMEDIATE implementation!!!
Nearly another month, another bump...
My client asked for this ability recently. I can't believe you cannot configure your desk phone to ring first and then your mobile app. Seems this functionality should be a no brainer!