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Status Implemented
Categories RingCentral Phone
Created by Debbie Torres
Created on Oct 14, 2020

Desk phone to ring first before app

Currently, the app rings at the same time as the desk phone. You set the desk phone to sequentially ring after the app but not before. I prefer the desk phone to ring first for a couple of rings, then the app on my cell phone would be called.

Product Line RingCentral Phone
  • Keith Cocking
    May 12, 2022

    Jared, no problem, thanks for the vote.


    Jennifer, thanks for the info, I've added my vote to the other idea, and hope that others do as well. The main description of this idea pretty explicitly described the issue I'm looking at, so I'm disappointed that the two are separated.

  • Jared Cross
    May 12, 2022

    Hey @Keith Cocking, my bad, I misunderstood what you were saying. Agreed, it would be really nice to separate the two apps! I added my vote!

  • Admin
    Jennifer Del Rosario
    May 12, 2022

    Hey @Kieth and B&B, you are looking at the different features. Your request is not yet available. Please add your vote here https://ideas.ringcentral.com/ideas/CUSTCOM-I-1620. We appreciate your patience in this matter.

  • B & B Maintenance Services
    May 12, 2022

    Trash. I am so tired of the desk phone ringing and my cell APP when I am at my desk. Drives me out of my mind. RC should not consider this implemented.

  • Keith Cocking
    May 5, 2022

    Jared and Jennifer, thanks for checking in, but maybe I need to be more specific. I can see that you can separate the hard phone (desk phone) and app separately, but I am looking for the ability to separate the desktop app (RingCentral Phone) and the mobile app. When I am sitting at my desk using my softphone, I do not want the RingCentral Phone desktop app and the mobile app to ring simultaneously. See the attached screenshot for what I'm looking at.

  • Admin
    Jennifer Del Rosario
    May 5, 2022

    Hey Jared! Thank you so much for your help in sharing the information. We appreciate you a ton!


  • Jared Cross
    May 5, 2022

    Hey guys, you CAN set the hard phone and the mobile app to ring separately!


    You (or your admin) just has to select "Ring in Order" instead of "Ring all at once" in the "Call Forwarding and Voicemail" settings area where you re-order them. ;-)

  • Keith Cocking
    May 4, 2022

    That's a good step, but as others have already noticed you still need to separate the desktop and mobile apps - I do not need calls ringing on my cell phone app when I am sitting at my desk, super annoying!

  • Gabi Barkman
    May 4, 2022

    This is great! Now if you could get the desktop app and mobile app to ring separately it would be perfect!

    I want my computer to ring first, then my cell. I don't need my cell going off every time I get a call when I'm at my desk.

  • Admin
    Jennifer Del Rosario
    May 4, 2022
  • Jared Cross
    May 4, 2022

    And suddenly, it appears that this feature has been implemented?

    All I can say is, as of right now, I can move our Yealink hard phones to position #1 in the ring order...

    Yay!!!

  • Mary Rittenburg
    Apr 6, 2022

    This is NECESSARY! I have to use my personal cell phone at work, and it annoys me that my desk phone (which actually is company property) doesn't ring first. ANNOYING!


  • Rob Seib
    Apr 1, 2022

    very important feature to have , some users need deskphone as primary

  • Mary Glagola
    Mar 17, 2022

    This gets my vote. Please implement ASAP. Seems silly that it hasn't been address even though people have been asking for 2 years now.

  • Gabi Barkman
    Mar 3, 2022

    This was something I noticed when testing RingCentral. We go live later this month and I plan on asking about it in our live training session tomorrow. Fingers crossed this becomes an option soon!

  • Keith Cocking
    Feb 22, 2022

    +1 This NEEDS attention - this is an everyday situation that should be a standard feature

  • Ryan Tognarini
    Feb 10, 2022

    +1 please implement

  • Jared Cross
    Feb 9, 2022

    Another bump.


    There was some recent activity over here: https://community.ringcentral.com/questions/89714/ring-desk-phone-before-desktopmobile-app.html so clearly this is an item that needs IMMEDIATE implementation!!!

  • Jared Cross
    Jan 21, 2022

    Nearly another month, another bump...

  • Andrew Clem
    Dec 27, 2021

    My client asked for this ability recently. I can't believe you cannot configure your desk phone to ring first and then your mobile app. Seems this functionality should be a no brainer!

  • Load older comments
2 MERGED

Option to Ring on other call forwarding before the app

Merged
I would like a phone to ring first to an existing desk top phone, and second to the mobile app - I'm not seeing that I can do this. I already have them to ring at the same time. I would like a sequence, with the desktop phone ringing first, and t...
Guest about 1 year ago in RingCentral Admin Portal 2 Implemented
16 MERGED

Allow Call Handling Reordering Where the Physical Phone can Ring Prior to Desktop & Mobile

Merged
Only a small subset of our users will ever use the desktop app or mobile app. We would like to see the option for the desktop phone to have highest priority in sequential ring then move on to desktop or mobile if they are not at their desk. Right ...
Mark Detrick over 1 year ago in RingCentral Admin Portal 2 Implemented
7 MERGED

Sequential Ring Desk Phone then Softphone

Merged
My users are requesting that the deskphone ring before the softphone app. It will enable less distraction with both ringing simultaneously.
Guest over 1 year ago in RingCentral Admin Portal 0 Implemented
8 MERGED

Create an option for a Desk phone to ring before app

Merged
At the moment you are set up that if we receive a call the call que would go to the app first and then a desk phone. I would like the option to ring the desk phone first and if no answer to then ring the app.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Implemented
7 MERGED

Call Handling and Forwarding

Merged
I would like the call handling to have an option to ring the desktop/mobile app second. Right now the only option is to ring it first.
Guest over 1 year ago in RingCentral Admin Portal 1 Implemented
7 MERGED

Ring cells in cascade before app ring

Merged
I would like to see a feature added that will allow a team to be contacted directly first, then cascade to the 2nd line or begin ringing through the app.
Guest over 1 year ago in RingCentral Admin Portal 2 Implemented
6 MERGED

Ring Sequence

Merged
We should be allowed to chose the desk phone to ring first then the app/desktop as the overflow. The app is useful when your not in the office hence the desk should ring as #1.
B & B Maintenance Services over 1 year ago in RingCentral Admin Portal 0 Implemented
6 MERGED

Deskphone to ring 1st then RC App

Merged
Deskphone to ring 1st then RC App
Guest over 1 year ago in RingCentral Phone 3 Implemented
11 MERGED

Ring User's physical phone before app?

Merged
I wish there was a feature where I can ring the user's phone before the app?
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Implemented
27 MERGED

Allow RC Phone app on mobile devices to be set to ring AFTER deskphones

Merged
Give the RC Phone app for mobile devices the ability to be set to ring AFTER a desk phone. Some users would prefer the ability to tell their desk phone to ring a few times first, before the call is then sent to the app on their mobile phone. This ...
Michael Guerra over 1 year ago in RingCentral Mobile App 1 Implemented