Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Desk phone to ring first before app

Currently, the app rings at the same time as the desk phone. You set the desk phone to sequentially ring after the app but not before. I prefer the desk phone to ring first for a couple of rings, then the app on my cell phone would be called.

  • Debbie Torres
  • Oct 14 2020
Product Line RingCentral Phone
  • Attach files
  • Guest commented
    29 Nov 04:00pm

    Absolutely - my sales users want deskphones and hate waiting for them to ring after the app has started ringing.

  • Jared C commented
    8 Nov 08:58pm

    Bump. We're sending back 3 of our hard phones already because of this oddity.

  • Jared C commented
    21 Oct 07:06pm

    This absolutely needs to be an available feature! It is almost completely pointless to rent hard phones for desks if they cannot be the #1 priority to ring in our call flows. We will send the hard phones back if this cannot get fixed.

  • chad Lockwood commented
    14 Jul 03:36pm

    This has to be one of the most annoying things about the RingCentral service.

    Since we cant move the cell phone app down the ring order every call rings my desk phone my call and my desktop computer! This is very annoying.

  • Admin
    Becky Hensley commented
    3 May 04:55pm

    Glenn and Tim, this is not currently a feature, but when we're able, we update ideas that already exist with Knowledge Base articles as often as we can.
    Appreciate your activity in the portal!

  • Tim Brannigan commented
    21 Jan 05:20pm

    I agree with Glenn's comment - if this feature request already exists, link to it so we can vote on it?

  • Glenn Kelly commented
    22 Dec, 2020 06:45pm

    Would be more helpful if a requested feature already exists to post a link to information about it in the knowledge base.