Community Ideas

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Assign ringtone for lines or groups

We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones. Please comment and vote on this thread indicating the type of customization you are interested in.

  • Deleted user
  • Jul 29 2020
  • Future consideration
Product Line RingCentral Phone
  • Steve Lekutis commented
    8 Apr 08:22pm

    Would be helpful to distinguish between internal calls, external queue calls, and external direct dialed calls.

  • Nikolay Kostov commented
    11 Mar 10:24am

    Very good idea to have custom ringtones for groups such as call queues or pick up groups.

  • Andreas Hofer commented
    11 Mar 09:38am

    Different Ringtones for different Call Queues

  • Lucas Giering commented
    11 Mar 09:09am

    Different Ringtones for different Call Queues

  • William Salas commented
    4 Feb 02:23pm

    Differing ringtones for differing extensions will help us answer our phones correctly.

  • James Buckman commented
    4 Feb 01:57pm

    I just had some staff ask for this feature as well. It would really make a difference for them if they could distinguish between call queue calls and direct calls.

  • Joey Garcia commented
    14 Jan 11:01pm

    I actually received a request from the General Manager just the other day. They wanted to setup a custom ringtone for when VIPs call. So basically, if a VIP calls the GM's phone line there would be a custom distinct ringtone to alert in case he's away from his desk but within range to quickly pick it up. This would need to be setup by incoming caller ID, number called, or ext called. That's the use case scenario that we have.

  • Wendy Kirkpatrick commented
    17 Nov, 2021 06:15pm

    It would be extremely helpful if we could distinguish incoming calls from calls within the office!

  • Guest commented
    5 Nov, 2021 04:22pm

    Different rings for different call groups, and internal vs. external calls

  • Guest commented
    14 Oct, 2021 11:47am

    Incoming queue calls with a different ring tone would be great. Or being able to add the queue as a contact and being able to set ring tones for contacts would also be a nice feature.

  • Darren Wilson commented
    9 Aug, 2021 01:54pm

    Different tones for internal and external calls needed asap! It is driving our users crazy.

  • Guest commented
    6 Aug, 2021 07:29pm

    We would also like to differentiate between internal intercom calls and external calls with different ringtones.

  • Frank Cafasso commented
    29 Jul, 2021 08:19pm

    we're new to RC but we have had multiple users in the past 6 weeks ask if there was a way to differentiate the queue calls from the direct calls other than the caller ID. I guess many don't look at the phone prior to picking up?

  • Guest commented
    28 Jul, 2021 05:44pm

    at minimum, differentiating a direct to line/extension call from a call received thru a group call/call queue would be very helpful.

  • Guest commented
    19 Jul, 2021 09:14pm

    There are 4 people who have the main line AND the receptionist's line (when she is away from her desk) forwarded to their phone. When the phone rings, everyone yells "IS IT MY LINE!?!?!" Because it can be one of 3 numbers. We need a way to differentiate between the main/receptionist's line and our personal extensions.

  • James Esch commented
    14 Jul, 2021 02:43pm

    Great idea

  • Guest commented
    14 Jul, 2021 01:12pm

    Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly as opposed to calling the main business number that has a call que set for it to ring to four different people until someone answers it so that we would by the different type of ring?

  • Elyse Watts commented
    2 Jun, 2021 07:57pm

    I have this request from multiple sites as well, it would be useful to be able to assign ringtones based on the number or group being called.

  • Kristen Wheeler commented
    20 May, 2021 05:08pm

    This would make daily life exceptionally better! Even just internal calls vs external calls having a differentiation by ring tone would be great.

  • Cory Barnes commented
    29 Apr, 2021 03:50pm

    Several of our sites have asked for this feature.

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