Assign ringtone for lines or groups

Please add as a feature. I get asked a lot for this particular requirement. Internal/External would be a great start, but even better if you could just add this as an additional function of the Customer Rule "by CLI" and then add the ringtone with an upload option.

100% need this feature. Our office is getting so confused on when its an inbound call vs a transfer call.

I agree. This is a total must for us, too. This seems like a basic function that I improperly just assumed would carry over from our old phone system.

Dear RingCentral:

It is very obvious from the number of votes and comments this is a feature that needs to be on the priority list of future feature enhancements. Even the most basic PBX and most UCaaS solutions can distinguish between internal or external inbound calls via different ring patterns or upload custom ringtones.

The Fact the "Status" of this request 2 years after it was requested is only tag as "Future Consideration" is ridiculous!!!!!

Why is this not a feature already? Coming from Mitel, our users are asking about this just about every day. Come on Ringcentral how many votes do we need to get your attention?

I am being requested this feature A LOT since replacing our phones with RingCentral. Looks like this has been requested for 3 years now, please push this forward.

Unfortunately I did not google this feature. When talking with my sales rep I stated that we have this set up on our current phone system and was assured that it was available with RingCentral. Unfortunately this is essential for our office.

It would be very helpful to know if I am receiving a call from some else in the office or an outside call without having to look at the incoming number. Is there a way you can have a ringtone for all user numbers and transfers from office members and a distinct ringtone for an external call?

Hopefully, this feature is at the top of the priority list for RC. Being able to set specific ringtones for incoming calls vs. internal extension calls is simply a must that should have been a basic feature from the get-go. Other phone systems/cell phones have been able to do this for over a decade already. Please RingCentral get on this!

Please do this. I would like to know if a call is a group call, or a direct call.

Not having this feature is the only flaw I can find with Ring Central. Hope you can change that.

Seriously different ringtones to identify where the call is coming from is a must. Transfer, internal or external calls need to be identified with this type of system.

3 years later and missing functionality that our 30 year old POTS phones had. Ability to have different ringtone for internal vs external calls.

This would be great for team member who are in a ring group and need to know if its an general call or a direct call for them.

Would like the ability to assign different ring tones to desk phones, mobile phones, and desktop app for internal vs. external calls.

also looking for the option, love to have

Please make this a priority!

Please allow MP3 or WAV files to be used for Custom Ringtones.

You should be able to set a ringtone to know the difference between internal & external calls. this is pretty basic, and should of been identified in testing prior to launching the system.

We have one site's (site A) calls diverted to another site (B) sometimes. The staff at Site B want to know if incoming calls are from customers of their site or those of Site A. So, a ringtone customisation based on whether the call has been diverted from a particular site would be good.