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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

Assign ringtone for lines or groups

We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones. Please comment and vote on this thread indicating the type of customization you are interested in.

Product Line RingCentral Phone
  • DJ Topping
    Jan 24, 2023

    Please make this a priority!

  • John Shaffer
    Jan 20, 2023

    Please allow MP3 or WAV files to be used for Custom Ringtones.

  • Lewis Crowther
    Jan 5, 2023

    You should be able to set a ringtone to know the difference between internal & external calls. this is pretty basic, and should of been identified in testing prior to launching the system.

  • Phillip Barker
    Nov 30, 2022

    We have one site's (site A) calls diverted to another site (B) sometimes. The staff at Site B want to know if incoming calls are from customers of their site or those of Site A. So, a ringtone customisation based on whether the call has been diverted from a particular site would be good.

  • Stephanie Ismail
    Nov 26, 2022

    by call queue would be nice

  • Theresa Garza
    Nov 17, 2022

    I've been searching through the Resource Center to figure out how to change the ringtone for calls from a call que and a standard extenstion, thinking surely something so basic already existed. This was a basic feature in Mitel before migration.

  • Deedra Cole
    Nov 3, 2022

    Having a different ringtone for when an extension is being called directly would be so helpful for my facility where we have 5 different phones. I am vote 800 so it seems like lots of people would benefit from it!

  • Scott Crawford
    Aug 30, 2022

    I am extremely shocked custom notifications, not just for ring tones is not an option. It's one of the most basic features I can think of in 2020. Seeing the status is only listed as "Future Consideration" on the post with close to 800 votes doesn't give me warm fuzzes RingCentral is listening.

  • Mandy Casey
    Aug 16, 2022

    Different ring tones for a call queue vs a call to my direct extension would be beneficial!

  • Brad Robbert
    Aug 2, 2022

    I've been searching through the Resource Center to figure out how to change the ringtone for calls from other extensions, thinking surely something so basic already existed. Glad to have found this thread so I can stop looking, but can't believe it still hasn't been implemented after two years of requests.

  • Denny Kisner
    Jun 2, 2022

    Would be helpful to distinguish between internal calls, external queue calls, and external direct dialed calls.

  • Steve Lekutis
    Apr 8, 2022

    Would be helpful to distinguish between internal calls, external queue calls, and external direct dialed calls.

  • Nikolay Kostov
    Mar 11, 2022

    Very good idea to have custom ringtones for groups such as call queues or pick up groups.

  • Andreas Hofer
    Mar 11, 2022

    Different Ringtones for different Call Queues

  • Lucas Giering
    Mar 11, 2022

    Different Ringtones for different Call Queues

  • William Salas
    Feb 4, 2022

    Differing ringtones for differing extensions will help us answer our phones correctly.

  • James Buckman
    Feb 4, 2022

    I just had some staff ask for this feature as well. It would really make a difference for them if they could distinguish between call queue calls and direct calls.

  • Joey Garcia
    Jan 14, 2022

    I actually received a request from the General Manager just the other day. They wanted to setup a custom ringtone for when VIPs call. So basically, if a VIP calls the GM's phone line there would be a custom distinct ringtone to alert in case he's away from his desk but within range to quickly pick it up. This would need to be setup by incoming caller ID, number called, or ext called. That's the use case scenario that we have.

  • Wendy Kirkpatrick
    Nov 17, 2021

    It would be extremely helpful if we could distinguish incoming calls from calls within the office!

  • Gina Niemer
    Nov 5, 2021

    Different rings for different call groups, and internal vs. external calls

  • Load older comments
  • +725
1 MERGED

I would like to see different rings be available for different numbers receiving calls

Merged
I used RingCentral for 2 different small businesses on the same account. It would be very useful to know which number was being called to know which business they were trying to reach
Russell Morgan 9 months ago in RingCentral Mobile App 0 Future consideration
10 MERGED

Allow custom ringtone

Merged
Would allow us to differentiate incoming RC calls from calls to our cell #. The built in ringtones currently available are not exactly appealing. Just about every other phone app allows this.
Arto Basmadjian over 1 year ago in RingCentral Mobile App 0 Future consideration
2 MERGED

Team pickup call using Glip

Merged
Please add a ringtone and/or notification for team pick up calls on the GLIP App. This would then allow the users to see when and who is ringing their colleagues number at the time.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration
7 MERGED

Custom Ringtones/Notifications for RingCentral Desktop

Merged
Many of the included ringtones are not attention grabbing or dont really sound like a phone. The ringcentral phone app for desktop (phone icon) has this feature, I think it should also be added to the RingCentral app (R icon) which is supposed to ...
Andrew Swol 8 months ago in RingCentral Web/Desktop App 0 Future consideration
8 MERGED

Different Ringtone for internal/direct dial calls to those that are calls from being in a group

Merged
At work probably 1 in 20 calls on my phone is actually for me. I'm in a call group called Support and I only answer those if they ring for 1 minute or more (as that amount of time means the support team are busy). As the majority of calls that rin...
Guest over 1 year ago in RingCentral Phone 1 Future consideration
10 MERGED

Changing the type of ringtone depending on how the call comes in

Merged
Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly...
Guest over 1 year ago in RingCentral Phone 0 Future consideration
7 MERGED

Multiple rings for different lines being called

Merged
I would like to have the option of using different rings for different ring groups and internal calls. That way we know what line is being called without looking at the screen.
Gina Niemer over 1 year ago in RingCentral Phone 0 Future consideration
1 MERGED

Set Different Ring Tones for incoming calls

Merged
This feature would be a setting to the Call Queue and Groups. It would enable groups to change their incoming ring tones. For example, we have a New York group that has the main company number where we would want the ring tone to be different than...
Nikki Smith 5 months ago in RingCentral Phone 0 Future consideration
11 MERGED

Different Ringtones for Extensions and Numbers

Merged
Would be great when someone dials the general company line and for instance presses 1 for Sales vs. if someone dials your number or extension directly for the ringtones to be different. This way when receiving the call I can tell if it is a genera...
Guest over 1 year ago in RingCentral Admin Portal 0 Future consideration
21 MERGED

Assign a ringtone to a number or group

Merged
Would like to have the ability to assign a unique ringtone to a specific ring group or to a specific inbound number. This will allow the user the ability to identify calls just buy the ringtone. Call Queue X has a unique ringtone assigned to it. F...
Mark Siler over 2 years ago in RingCentral Phone 0 Future consideration
18 MERGED

Assign Ringtones for individual lines

Merged
My Admin Team and I have to cover many lines. I would like to assign a different ringtone to each individual line. Right now, I can only change the ringtones for the attendant line entirely. So for example, If I want to make the ringtone a low tri...
Ashley Jones over 2 years ago in RingCentral Phone 1 Future consideration