Community Ideas

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Assign ringtone for lines or groups

We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones. Please comment and vote on this thread indicating the type of customization you are interested in.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Deleted user
  • Jul 29 2020
  • Under Consideration
Product Line RingCentral Phone
  • Attach files
  • Dole McVeigh commented
    22 Jan 08:42pm

    We use a single call queue since we are a smaller company. When we transfer an answered call to another user, the caller ID just says the queue name and looks to be yet another incoming call. We would like to have one ring tone for calls in the queue, and another for transfers and internal calls.

  • Dan R commented
    18 Jan 05:35pm

    Different ring tones depending on which number the caller called

    I have basically two sets of different numbers that ring to me. I know custom ring tones can be set up for specific callers, but I didn't find a way to to set up different ring tones depending on which number the caller called. That would be very useful for people/companies that run more than one business on Ring Central.

  • Beverly Puckett commented
    30 Dec, 2020 06:44pm

    Problem: there are no unique ring tones for call forwards therefore all calls sound like an incoming call.

    Solution: Give a dedicated ring tone for call transfers.

  • Justin Dale commented
    21 Dec, 2020 04:09pm

    Being able to set the ringtone through the same mechanism that the Phone app on iOS does would be great. Barring that, some way to assign a custom ringtone within the app (instead of selecting from the preset list). Yes being able to set different ringtones per caller ID would be nice, but also would be great based on the CALLED number. For instance then employees would know when a call is from a particular call queue.

  • Mark Siler commented
    27 Oct, 2020 11:58am

    Give an incoming call from a specific number or group, allowing people to tell what group or number is calling by the unique ring tone.

  • +418