Community Ideas
Welcome! We're glad you're here.
In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!
You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.
We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.
We can't wait to hear your bright ideas!
Welcome! We're glad you're here.
In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!
You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.
We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.
We can't wait to hear your bright ideas!
I have this request from multiple sites as well, it would be useful to be able to assign ringtones based on the number or group being called.
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This would make daily life exceptionally better! Even just internal calls vs external calls having a differentiation by ring tone would be great.
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Several of our sites have asked for this feature.
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I would love to have the option to use a custom ringtone for incoming calls on the RingCentral desktop MAC app and the IOS app. Being able to import a custom ringtone into the RingCentral desktop app for MAC using the same mechanism that the RingCentral Phone desktop app for MAC uses would be great.
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Yes this is a good idea, I support it
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A different ring tone for internal calls/transfers would be very much appreciated.
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When we use Huawei mobile phones, we can group contacts to distinguish contact categories. After setting the group, you can also set the stm32 forum ringtone separately for the group, so that when you call, you can also use the ringtone to know who is calling.
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We use a single call queue since we are a smaller company. When we transfer an answered call to another user, the caller ID just says the queue name and looks to be yet another incoming call. We would like to have one ring tone for calls in the queue, and another for transfers and internal calls.
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Different ring tones depending on which number the caller called
I have basically two sets of different numbers that ring to me. I know custom ring tones can be set up for specific callers, but I didn't find a way to to set up different ring tones depending on which number the caller called. That would be very useful for people/companies that run more than one business on Ring Central.
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Problem: there are no unique ring tones for call forwards therefore all calls sound like an incoming call.
Solution: Give a dedicated ring tone for call transfers.
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Being able to set the ringtone through the same mechanism that the Phone app on iOS does would be great. Barring that, some way to assign a custom ringtone within the app (instead of selecting from the preset list). Yes being able to set different ringtones per caller ID would be nice, but also would be great based on the CALLED number. For instance then employees would know when a call is from a particular call queue.
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Give an incoming call from a specific number or group, allowing people to tell what group or number is calling by the unique ring tone.
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