Assign ringtone for lines or groups

Please make this a priority!

Please allow MP3 or WAV files to be used for Custom Ringtones.

You should be able to set a ringtone to know the difference between internal & external calls. this is pretty basic, and should of been identified in testing prior to launching the system.

We have one site's (site A) calls diverted to another site (B) sometimes. The staff at Site B want to know if incoming calls are from customers of their site or those of Site A. So, a ringtone customisation based on whether the call has been diverted from a particular site would be good.

by call queue would be nice

I've been searching through the Resource Center to figure out how to change the ringtone for calls from a call que and a standard extenstion, thinking surely something so basic already existed. This was a basic feature in Mitel before migration.

Having a different ringtone for when an extension is being called directly would be so helpful for my facility where we have 5 different phones. I am vote 800 so it seems like lots of people would benefit from it!

I am extremely shocked custom notifications, not just for ring tones is not an option. It's one of the most basic features I can think of in 2020. Seeing the status is only listed as "Future Consideration" on the post with close to 800 votes doesn't give me warm fuzzes RingCentral is listening.

Different ring tones for a call queue vs a call to my direct extension would be beneficial!

I've been searching through the Resource Center to figure out how to change the ringtone for calls from other extensions, thinking surely something so basic already existed. Glad to have found this thread so I can stop looking, but can't believe it still hasn't been implemented after two years of requests.

Would be helpful to distinguish between internal calls, external queue calls, and external direct dialed calls.

Would be helpful to distinguish between internal calls, external queue calls, and external direct dialed calls.

Very good idea to have custom ringtones for groups such as call queues or pick up groups.

Different Ringtones for different Call Queues

Different Ringtones for different Call Queues

Differing ringtones for differing extensions will help us answer our phones correctly.

I just had some staff ask for this feature as well. It would really make a difference for them if they could distinguish between call queue calls and direct calls.

I actually received a request from the General Manager just the other day. They wanted to setup a custom ringtone for when VIPs call. So basically, if a VIP calls the GM's phone line there would be a custom distinct ringtone to alert in case he's away from his desk but within range to quickly pick it up. This would need to be setup by incoming caller ID, number called, or ext called. That's the use case scenario that we have.

It would be extremely helpful if we could distinguish incoming calls from calls within the office!

Different rings for different call groups, and internal vs. external calls