Community Ideas

Would be helpful to distinguish between internal calls, external queue calls, and external direct dialed calls.

Very good idea to have custom ringtones for groups such as call queues or pick up groups.

Different Ringtones for different Call Queues

Different Ringtones for different Call Queues

Differing ringtones for differing extensions will help us answer our phones correctly.

I just had some staff ask for this feature as well. It would really make a difference for them if they could distinguish between call queue calls and direct calls.

I actually received a request from the General Manager just the other day. They wanted to setup a custom ringtone for when VIPs call. So basically, if a VIP calls the GM's phone line there would be a custom distinct ringtone to alert in case he's away from his desk but within range to quickly pick it up. This would need to be setup by incoming caller ID, number called, or ext called. That's the use case scenario that we have.

It would be extremely helpful if we could distinguish incoming calls from calls within the office!

Different rings for different call groups, and internal vs. external calls

Incoming queue calls with a different ring tone would be great. Or being able to add the queue as a contact and being able to set ring tones for contacts would also be a nice feature.

Different tones for internal and external calls needed asap! It is driving our users crazy.

We would also like to differentiate between internal intercom calls and external calls with different ringtones.

we're new to RC but we have had multiple users in the past 6 weeks ask if there was a way to differentiate the queue calls from the direct calls other than the caller ID. I guess many don't look at the phone prior to picking up?

at minimum, differentiating a direct to line/extension call from a call received thru a group call/call queue would be very helpful.

There are 4 people who have the main line AND the receptionist's line (when she is away from her desk) forwarded to their phone. When the phone rings, everyone yells "IS IT MY LINE!?!?!" Because it can be one of 3 numbers. We need a way to differentiate between the main/receptionist's line and our personal extensions.

Great idea

Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly as opposed to calling the main business number that has a call que set for it to ring to four different people until someone answers it so that we would by the different type of ring?

I have this request from multiple sites as well, it would be useful to be able to assign ringtones based on the number or group being called.

This would make daily life exceptionally better! Even just internal calls vs external calls having a differentiation by ring tone would be great.

Several of our sites have asked for this feature.