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Status Planned
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

Assign ringtone for lines or groups

We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones. Please comment and vote on this thread indicating the type of customization you are interested in.

Product Line RingCentral Phone
  • ADMIN RESPONSE
    Nov 1, 2023

    Very happy to announce this is planned! This solution will be rolled out in phases with the first phase coming in December 2023. The planned solution is via the below features:

    As a user, I can choose to assign different ringtone based on either caller's caller id or callee's caller id

      • if by caller's caller id, I can do both of the following:

        • setting 1: to assign a ringtone to internal calls AND a ringtone to external calls (Coming December 2023)

        • setting 2: to assign a ringtone to VIP callers (In development, tentatively planned for Q1 2024)

      • if by callee's caller id, I can do both of the following:

        • setting 1: to assign ringtones to calls to my call queue / call groups (Coming December 2023)

        • setting 2: to assign ringtones to calls to my numbers (In development, tentatively planned for Q1 2024)

  • Rob Murison
    Reply
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    Oct 18, 2023

    Please add as a feature. I get asked a lot for this particular requirement. Internal/External would be a great start, but even better if you could just add this as an additional function of the Customer Rule "by CLI" and then add the ringtone with an upload option.

  • Courtney x 1
    Reply
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    Sep 14, 2023

    100% need this feature. Our office is getting so confused on when its an inbound call vs a transfer call.

  • Beth Schuman
    Reply
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    Sep 7, 2023

    I agree. This is a total must for us, too. This seems like a basic function that I improperly just assumed would carry over from our old phone system.

  • Scott Crawford
    Reply
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    Aug 10, 2023

    Dear RingCentral:

    It is very obvious from the number of votes and comments this is a feature that needs to be on the priority list of future feature enhancements. Even the most basic PBX and most UCaaS solutions can distinguish between internal or external inbound calls via different ring patterns or upload custom ringtones.

    The Fact the "Status" of this request 2 years after it was requested is only tag as "Future Consideration" is ridiculous!!!!!


    1 reply
  • Lee Tinch
    Reply
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    Aug 10, 2023

    Why is this not a feature already? Coming from Mitel, our users are asking about this just about every day. Come on Ringcentral how many votes do we need to get your attention?

  • Jason Lee
    Reply
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    Jul 31, 2023

    I am being requested this feature A LOT since replacing our phones with RingCentral. Looks like this has been requested for 3 years now, please push this forward.

  • Thomas Darbro
    Reply
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    Jul 7, 2023

    Unfortunately I did not google this feature. When talking with my sales rep I stated that we have this set up on our current phone system and was assured that it was available with RingCentral. Unfortunately this is essential for our office.

  • Angela Plummer
    Reply
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    Jun 28, 2023

    It would be very helpful to know if I am receiving a call from some else in the office or an outside call without having to look at the incoming number. Is there a way you can have a ringtone for all user numbers and transfers from office members and a distinct ringtone for an external call?

  • Ed Chambers
    Reply
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    Jun 27, 2023

    Hopefully, this feature is at the top of the priority list for RC. Being able to set specific ringtones for incoming calls vs. internal extension calls is simply a must that should have been a basic feature from the get-go. Other phone systems/cell phones have been able to do this for over a decade already. Please RingCentral get on this!

  • Josh Sickle
    Reply
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    Jun 23, 2023

    Please do this. I would like to know if a call is a group call, or a direct call.

  • Nick Burlingame
    Reply
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    Jun 13, 2023

    Not having this feature is the only flaw I can find with Ring Central. Hope you can change that.

  • Randy Velasquez
    Reply
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    Jun 11, 2023

    Seriously different ringtones to identify where the call is coming from is a must. Transfer, internal or external calls need to be identified with this type of system.

  • CHRIS LAWRENCE
    Reply
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    Jun 8, 2023

    3 years later and missing functionality that our 30 year old POTS phones had. Ability to have different ringtone for internal vs external calls.

  • Jimmy Smith
    Reply
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    Jun 6, 2023

    This would be great for team member who are in a ring group and need to know if its an general call or a direct call for them.

  • Steve Lekutis
    Reply
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    Mar 6, 2023

    Would like the ability to assign different ring tones to desk phones, mobile phones, and desktop app for internal vs. external calls.

  • Martin Burall
    Reply
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    Feb 22, 2023

    also looking for the option, love to have

  • DJ Topping
    Reply
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    Jan 24, 2023

    Please make this a priority!

  • John Shaffer
    Reply
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    Jan 20, 2023

    Please allow MP3 or WAV files to be used for Custom Ringtones.

  • Lewis Crowther
    Reply
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    Jan 5, 2023

    You should be able to set a ringtone to know the difference between internal & external calls. this is pretty basic, and should of been identified in testing prior to launching the system.

  • Phillip Barker
    Reply
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    Nov 30, 2022

    We have one site's (site A) calls diverted to another site (B) sometimes. The staff at Site B want to know if incoming calls are from customers of their site or those of Site A. So, a ringtone customisation based on whether the call has been diverted from a particular site would be good.

  • Load older comments
  • +830
1 MERGED

Differentiating Ring Tone for Incoming Calls

Merged
We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) ...
Jonathan Sides 8 months ago in RingCentral Admin Portal 0 Planned
1 MERGED

I would like to see different rings be available for different numbers receiving calls

Merged
I used RingCentral for 2 different small businesses on the same account. It would be very useful to know which number was being called to know which business they were trying to reach
Russell Morgan over 1 year ago in RingCentral Mobile App 0 Planned
2 MERGED

Team pickup call using Glip

Merged
Please add a ringtone and/or notification for team pick up calls on the GLIP App. This would then allow the users to see when and who is ringing their colleagues number at the time.
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Planned
7 MERGED

Multiple rings for different lines being called

Merged
I would like to have the option of using different rings for different ring groups and internal calls. That way we know what line is being called without looking at the screen.
Gina Niemer about 2 years ago in RingCentral Phone 0 Planned
1 MERGED

Set Different Ring Tones for incoming calls

Merged
This feature would be a setting to the Call Queue and Groups. It would enable groups to change their incoming ring tones. For example, we have a New York group that has the main company number where we would want the ring tone to be different than...
Nikki Smith about 1 year ago in RingCentral Phone 0 Planned
11 MERGED

Different Ringtones for Extensions and Numbers

Merged
Would be great when someone dials the general company line and for instance presses 1 for Sales vs. if someone dials your number or extension directly for the ringtones to be different. This way when receiving the call I can tell if it is a genera...
Guest over 2 years ago in RingCentral Admin Portal 0 Planned
21 MERGED

Assign a ringtone to a number or group

Merged
Would like to have the ability to assign a unique ringtone to a specific ring group or to a specific inbound number. This will allow the user the ability to identify calls just buy the ringtone. Call Queue X has a unique ringtone assigned to it. F...
Mark Siler about 3 years ago in RingCentral Phone 0 Planned
18 MERGED

Assign Ringtones for individual lines

Merged
My Admin Team and I have to cover many lines. I would like to assign a different ringtone to each individual line. Right now, I can only change the ringtones for the attendant line entirely. So for example, If I want to make the ringtone a low tri...
Ashley Jones over 3 years ago in RingCentral Phone 1 Planned
8 MERGED

Different Ringtone for internal/direct dial calls to those that are calls from being in a group

Merged
At work probably 1 in 20 calls on my phone is actually for me. I'm in a call group called Support and I only answer those if they ring for 1 minute or more (as that amount of time means the support team are busy). As the majority of calls that rin...
Julian Appleby over 2 years ago in RingCentral Phone 1 Planned
10 MERGED

Changing the type of ringtone depending on how the call comes in

Merged
Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly...
Guest over 2 years ago in RingCentral Phone 0 Planned
7 MERGED

Custom Ringtones/Notifications for RingCentral Desktop

Merged
Many of the included ringtones are not attention grabbing or dont really sound like a phone. The ringcentral phone app for desktop (phone icon) has this feature, I think it should also be added to the RingCentral app (R icon) which is supposed to ...
Andrew Swol over 1 year ago in RingCentral Web/Desktop App 0 Planned
5 MERGED

Different Ring Tones

Merged
Ability to set a different Ring tone for internal Extension to Extention calls than main number incoming calls. Each extention would know it is another employee calling them.
Kirk Stubblefield 10 months ago in RingCentral Phone 0 Planned
2 MERGED

customized the ringtone on the apps for specific caller

Merged
customized the ringtone on the apps for specific caller
Rinny Dela Cruz 9 months ago in RingCentral Web/Desktop App 1 Planned