Community Ideas

we're new to RC but we have had multiple users in the past 6 weeks ask if there was a way to differentiate the queue calls from the direct calls other than the caller ID. I guess many don't look at the phone prior to picking up?

at minimum, differentiating a direct to line/extension call from a call received thru a group call/call queue would be very helpful.

There are 4 people who have the main line AND the receptionist's line (when she is away from her desk) forwarded to their phone. When the phone rings, everyone yells "IS IT MY LINE!?!?!" Because it can be one of 3 numbers. We need a way to differentiate between the main/receptionist's line and our personal extensions.

Great idea

Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly as opposed to calling the main business number that has a call que set for it to ring to four different people until someone answers it so that we would by the different type of ring?

I have this request from multiple sites as well, it would be useful to be able to assign ringtones based on the number or group being called.

This would make daily life exceptionally better! Even just internal calls vs external calls having a differentiation by ring tone would be great.

Several of our sites have asked for this feature.

I would love to have the option to use a custom ringtone for incoming calls on the RingCentral desktop MAC app and the IOS app. Being able to import a custom ringtone into the RingCentral desktop app for MAC using the same mechanism that the RingCentral Phone desktop app for MAC uses would be great.

Yes this is a good idea, I support it

A different ring tone for internal calls/transfers would be very much appreciated.

When we use Huawei mobile phones, we can group contacts to distinguish contact categories. After setting the group, you can also set the stm32 forum ringtone separately for the group, so that when you call, you can also use the ringtone to know who is calling.

We use a single call queue since we are a smaller company. When we transfer an answered call to another user, the caller ID just says the queue name and looks to be yet another incoming call. We would like to have one ring tone for calls in the queue, and another for transfers and internal calls.

Different ring tones depending on which number the caller called

I have basically two sets of different numbers that ring to me. I know custom ring tones can be set up for specific callers, but I didn't find a way to to set up different ring tones depending on which number the caller called. That would be very useful for people/companies that run more than one business on Ring Central.

Problem: there are no unique ring tones for call forwards therefore all calls sound like an incoming call.

Solution: Give a dedicated ring tone for call transfers.

Being able to set the ringtone through the same mechanism that the Phone app on iOS does would be great. Barring that, some way to assign a custom ringtone within the app (instead of selecting from the preset list). Yes being able to set different ringtones per caller ID would be nice, but also would be great based on the CALLED number. For instance then employees would know when a call is from a particular call queue.

Give an incoming call from a specific number or group, allowing people to tell what group or number is calling by the unique ring tone.