RELATED IDEAS
Assign ringtone for lines or groups
We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones. Please comment and vote on this thread indicating the type of customization you are interested in.
| Product Line | RingCentral Phone |
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1
MERGED
I would like to see different rings be available for different numbers receiving calls
Merged
I used RingCentral for 2 different small businesses on the same account. It would be very useful to know which number was being called to know which business they were trying to reach
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Future consideration
2
MERGED
7
MERGED
1
MERGED
Set Different Ring Tones for incoming calls
Merged
This feature would be a setting to the Call Queue and Groups. It would enable groups to change their incoming ring tones. For example, we have a New York group that has the main company number where we would want the ring tone to be different than...
0
Future consideration
11
MERGED
Different Ringtones for Extensions and Numbers
Merged
Would be great when someone dials the general company line and for instance presses 1 for Sales vs. if someone dials your number or extension directly for the ringtones to be different. This way when receiving the call I can tell if it is a genera...
0
Future consideration
21
MERGED
Assign a ringtone to a number or group
Merged
Would like to have the ability to assign a unique ringtone to a specific ring group or to a specific inbound number. This will allow the user the ability to identify calls just buy the ringtone. Call Queue X has a unique ringtone assigned to it. F...
0
Future consideration
18
MERGED
Assign Ringtones for individual lines
Merged
My Admin Team and I have to cover many lines. I would like to assign a different ringtone to each individual line. Right now, I can only change the ringtones for the attendant line entirely. So for example, If I want to make the ringtone a low tri...
1
Future consideration
8
MERGED
Different Ringtone for internal/direct dial calls to those that are calls from being in a group
Merged
At work probably 1 in 20 calls on my phone is actually for me. I'm in a call group called Support and I only answer those if they ring for 1 minute or more (as that amount of time means the support team are busy). As the majority of calls that rin...
1
Future consideration
10
MERGED
Changing the type of ringtone depending on how the call comes in
Merged
Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly...
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Future consideration
10
MERGED
7
MERGED
Custom Ringtones/Notifications for RingCentral Desktop
Merged
Many of the included ringtones are not attention grabbing or dont really sound like a phone. The ringcentral phone app for desktop (phone icon) has this feature, I think it should also be added to the RingCentral app (R icon) which is supposed to ...
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Future consideration
5
MERGED
This would be great for team member who are in a ring group and need to know if its an general call or a direct call for them.
Would like the ability to assign different ring tones to desk phones, mobile phones, and desktop app for internal vs. external calls.
also looking for the option, love to have
Please make this a priority!
Please allow MP3 or WAV files to be used for Custom Ringtones.
You should be able to set a ringtone to know the difference between internal & external calls. this is pretty basic, and should of been identified in testing prior to launching the system.
We have one site's (site A) calls diverted to another site (B) sometimes. The staff at Site B want to know if incoming calls are from customers of their site or those of Site A. So, a ringtone customisation based on whether the call has been diverted from a particular site would be good.
by call queue would be nice
I've been searching through the Resource Center to figure out how to change the ringtone for calls from a call que and a standard extenstion, thinking surely something so basic already existed. This was a basic feature in Mitel before migration.
Having a different ringtone for when an extension is being called directly would be so helpful for my facility where we have 5 different phones. I am vote 800 so it seems like lots of people would benefit from it!
I am extremely shocked custom notifications, not just for ring tones is not an option. It's one of the most basic features I can think of in 2020. Seeing the status is only listed as "Future Consideration" on the post with close to 800 votes doesn't give me warm fuzzes RingCentral is listening.
Different ring tones for a call queue vs a call to my direct extension would be beneficial!
I've been searching through the Resource Center to figure out how to change the ringtone for calls from other extensions, thinking surely something so basic already existed. Glad to have found this thread so I can stop looking, but can't believe it still hasn't been implemented after two years of requests.
Would be helpful to distinguish between internal calls, external queue calls, and external direct dialed calls.
Would be helpful to distinguish between internal calls, external queue calls, and external direct dialed calls.
Very good idea to have custom ringtones for groups such as call queues or pick up groups.
Different Ringtones for different Call Queues
Different Ringtones for different Call Queues
Differing ringtones for differing extensions will help us answer our phones correctly.
I just had some staff ask for this feature as well. It would really make a difference for them if they could distinguish between call queue calls and direct calls.